Oc Urgent Care's Online Review Report Card

Don’t come here they don’t even know what they’re doing this aribic Doctor checked out my son he was in distressed for a little bit he never gets like that he mentioned his throat was hurting and ear he said she had poked him in the ear after that started coughing and the situation got bad when we got home I’m reporting it!

If I could rate no stars I would. I had gone maybe 2 previous times to this location and the Dr's whom tended to me then were great. I went In today 12/26/22 for a sinus infection. My head hurt, my sinus under my eyes hurt, I have ear aches and a sore throat. I waited more than 1hr and 30min to be seen. When I finally do, the gentleman who was a Physician Assistant, not even a licensed Dr walks in and tells me it was allergies and nothing else. I refuted by stating he hadn't even looked at me or done a check-up he said "true, but I won't give you any medication other than allergy meds because you're not sick." After literally just glancing at me and doing a quick ear check he again stated he wouldn't give me medication and to go somewhere else or return when I'm worse and then maybe he'd prescribe something. I wasted time and money for this man to not even properly diagnose me. WHAT A SCAM OF A PLACE! I immediately went somewhere else and they took the time to do a full check-up and told me I DO INFACT HAVE A SINUS INFECTION, and gave me the appropriate meds. Never again will I go to this SCAM of a place.

Came here really quick as walk in for COVID test and return to work note. Very fast and efficient. Staff was nice and knowledgeable.

So im writing this review because my mom really wants people to know how this place works. We came in on friday the 11th of November and I came in because i was throwing up a lot and felt really sick. I usually go to the brookhurst one by my house but we were around this area. When we came in the place smelled really bad, like poop bad. I thought it was because maybe one of the 2 girls upfront stepped in poop and didnt notice but when they took us to the back it still smelled like that. And i was really nauseas so this made me feel even more sick, my mom only speaks spanish and couldnt tell the girls and i was feeling really sick and didnt want to open my mouth because i felt like i would throw up from inhaling the smell. when the doctor came in he spoke English and like i said i didnt want to talk because the place was making me feel sick. But no one bothered to ask my mom if she needed translation She was shocked that there was no bilingual people in even though she did ask for someone who spoke spanish. but i think the worst part was how bad it smelled imagine being sick and going to the doctors just to be lathered with the smell of poop. I couldn't understand how they could ignore that smell wth! i rather wait at brookhurst then sit somewhere so dirty, if you're bilingual dont come here go to the one on brookhurst

Came In here yesterday bc I was feeling sick and was told my the gentleman upfront that they were closed for lunch break from 130-300. He told me I could check in to make it quicker once they reopened. I called another location to see if I could go there instead and they kindly told me they would connect me to the office manager Sheryl bc they don't normally close. Unfortunately I wasn't able to speak to here but once they did open I actually heard the same guy pick up a call from Sheryl were he proceed to deny that they ever closed. I mean I was still in the parking lot when I saw him get in his car and leave and when I returned there was a patient waiting outside and another one waiting to wheel in his elderly mother yet he claimed" there is always someone upfront". Once I was seen the provider Erin was super nice and informative and I was seen fairly quickly , she told me to get a doctors note from upfront to excuse me from work. And that's exactly what I asked for but for some reason they gave me a school note. So disappointed I wish I could excuse their lack of customer service by saying they were busy but they never are that's why I take the drive here. Thanks Ms.erin for helping me out but to the medical assistants take ur job a little more serious .

Came in today for an ear infection! Staff was really nice:)I don't have insurance so they had me apply for the discount based on income and household info which brought down the cost tremendously for me. I am very grateful for this place and their employees:)

Went in there for a sprained ankle and attending doctor took care of me. X-rays we're done at another imaging location and they sent the results to OC urgent care in Orange off Katella. Urgent care never called me back with X-ray results.

Great experience, doctor was very thorough and caring! Will be back next time I’m not feeling good.

All staff was really helpful and efficient. Could not have asked for better service!

I visited this facility on the 4th of July. The staff was kind, friendly and helpful. The facility was welcoming and clean. They followed up with me a few days after my visit. I will definitely choose this facility again if I am in need of urgent care.