William C Cohen's Online Review Report Card

Visited the Doc a few times and drove way out of town from Placentia, only to be stuck paying parking fees in Orange. Be prepared to take cash for parking. It wouldn't be convenient for you if you were a senior citizen. Dr. Cohen is knowledgeable and tells you the frank truth, which I really like.

The doctor was very pleasant and easy to talk to. I look forward to my next visit.

I'm really excited to start my journey with Dr. Cohen. I had my first appointment yesterday and felt validated in my concerns. We came up with a plan to finally get relief with my deviated septum. I have been struggling for years! My experience with most doctors is I don't feel heard and I'm rushed. Not with him..having surgery is a super scary experience but having a doctor who cares makes it a lot easier to process, accept, and be able to move forward with confidence. I went to the orange office.

My wife and I called the office at least 50 times. Left numerous messages but they never returned any of our calls. We've been trying to get the authorization for our son's condition to see a specialist since February.

This review would be zero stars if it was an option. My daughter received a referral to this office as a follow upfor a recurrent cholestoma. She had surgery almost one year ago making it a total of five surgeries. When she called to verify her appointment she was told she is not allowed to self diagnose and "needs to have problems to be seen". Excuse me? It is standard to follow up every year to check for a new one. My daughter was interrogated for thirty minutes and she felt she had to make up symptoms to be seen. I told her immediately to cancel. I am filing complaints with Blue Cross, the primary care Dr., and any other outlet I can find. Go anywhere else but this office for care.

I met Dr. Cohen over a year ago through my primary care physician's recommendation. I am so relieved I finally found an ENT who not only has the skill, knowledge and experience to help me, he has such a warm and friendly personality. I have unfortunately had a few very bad experiences with a past ENT which I will not go into, but Dr. Cohen completely fixed all my issues. The previous surgeon really messed me up.After a year of working with Dr. Cohen, he performed the surgery I needed so my nose is no longer collapsing, and I can finally breathe properly. He is extremely thorough. In each appointment I have had with him he spends as much time as I need answering all my questions. Because of that amazing quality, there is sometimes a wait to see him, but that is normal for any specialist that is this talented that I have ever seen. He is 100% worth any wait I have had, and my husband agrees - who was with me one of the times we had to wait. Absolutely worth it he said.His staff are super friendly and helpful and work to accommodate your needs. If you are not able to get ahold of them - just be patient. They will get back to you. Make sure you are pressing 0 for the main operator. The after-hours exchange is also super professional. They have direct communication with the doctor if needed. They also give their patients the ability to text a question which has really come in handy as I was recovering from my surgery.I would highly recommend him to anyone who has ever struggled with ENT issues. My mom is actually now going to see him for issues she has had for years. He is not even in her insurance network so she will be paying out of pocket to see him because of the amazing care she has seen him give me.

Took a little while to get into my appointment but when I did was really pleased with the service provided. Ive had a lot of bad experiences with doctors who don't seem to care too much about issues goin on with their patients. Dr cohen was very thorough and respectful and seems to have a good heart for his job.

I have been seeing Dr. Cohen for many years. He is an excellent ENT and Surgeon. He has really helped me with ear problems and has operated several times on my Mom. He has an excellent bedside manner and is overall a great person. I have recently moved to North Carolina and I always schedule appointments with him when I'm town for ear wax impaction and sinus issues. My mom has skin cancer and she will only have him do the removal because of his amazing surgeon skills. Thank you Dr. Cohen for taking such great care of my family and having a great staff.

I had my upper eyelids done by Dr. Cohen and I had great results. The staff and doctor explained what would take place before, during, and after the procedure with knowledge and care. Now I am going back to get my lower eyelids evaluated for possible surgery because I do trust the staff and Dr. Cohen.

So I went back in March for my sons tongue tie at the Orange location. Everything went smooth with Dr. Cohen visit till he told us to go to the receptionist so she could explain to us the next steps for my sons surgery. So me and my husband are standing there while this lady is on the phone joking, laughing, and totally ignoring our presence. She finally hangs up her 10 min conversation! With an attitude she says, Uhh Can I help you? Like really lady! I explain to her what Dr. Cohen told us about following up with her about the process with my sons surgery, and all she tells us is, " you'll be getting a call from the surgical coordinator in 2 weeks." Ugh i was so upset that this lady made us wait so long just to tell us that like she couldn't hang up her phone call instead of making us wait 10 minutes! I was livid! So my husband tells me to brush it off. So 2 weeks passed NO PHONE CALL! So I waited. 2 more weeks passed still NOTHING! So to this point I'm frustrated and so is my husband. We decided to give them a call in one day I called 6x and NO ONE WOULD ANSWER! I called the surgical coordinator left her voicemails! And never got a call back! Finally my husband got thru told him that they pass on the message to the surgical coordinator. A week passes by and SHE NEVER CALLED BACK! I'm frustrated! So March passed and we are in Mid April when I called again! They ANSWER! Finally! So I explain to her why am calling and why hasn't anyone got back to me. So she pulls up my sons file and tells me that my insurance hasn't approved the procedure? I asked her how is that possible if I had the paper work from my insurance approving the surgery!? She stays quiet! She tells me after her moment of silence, "ummm so I'll transfer your call to the surgical coordinator." SHE DIDNT ANSWER! Left her a voicemail again! To this point I was done! It was all fun and games to these people. Going back and forth excuses and excuses! So May passes by no one called! Me and my husband decided to take the day off to go directly to them to see what the problem was. Monday June 10th! We got there around 10:30am. I seen online he opens MONDAYS 9am. So we are walking up and we see a lady standing outside of the door, She asks us if we were here to see Dr. Cohen and I said yes, she then tells me oh honey I've been here since 9am because I had an appointment at 9:30 with him but his office is closed! There is no sign outside of the door saying he was closed for an emergency or at least explaining why he wasn't opening. Let alone to book someone for an appointment and not giving them a call a day before letting them know you guys were going to be closed! So UNPROFESSIONAL!! We decide to wait with her just Incase if they decide to open! 12pm! STILL NOTHING! I went ahead that same day to my sons pediatrician to see if she could do something. She was shocked when I explained everything that was going on. She called the Placentia location, she put them on speaker so I could listen to what they had to say. The lady goes on tells my pediatrician that they had called me back in May to schedule my sons surgery for May 21st but I never answered but they had left me a voicemail??!! WTH! Really!? So my sons pediatrician let's her know that I'm there so she could talk to me. She changes her tone of voice and starts to tell me that why i never called back after the voicemail to schedule the appointment and let her know that I never got a call from if anything I was the one calling and calling she then tells me that they have been having issues with their calling system. ??? I told her I had also gone to the Orange location and with an attitude she tells me we are actually closed mondays there Dr. Cohen brings all his staff to the Placentia location. So then she tells me that she was going to let Jeanna I believe is the manager know that i called so she could get back to me sometime that same week. Well guess what it is now JUNE 21st and NO ONE HAS CALLED! Not coming back here again!