Zhen Lu's Online Review Report Card
4.7
Average Star Rating
6
Total Reviews
1
Recent Reviews
5
Review Sites Found
Accepts Medicare
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Medical School
-
Graduation Year
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Sentiment Analysis
Zhen Lu does not have an adequate amount of comments to generate the sentiment analysis.
Online Reviews Breakdown
Google
Yelp
Facebook
List of Zhen Lu's Reviews
The nightmare continues with this office and staff! Today we received more bills via text messages requesting $30.00. Proof this was already taken care of is attached. Spouse and I went to their practice 12/13/24 for annual physical and exam. This is after they were given all of our insurance information and assured us our insurance was accepted.They took forever to prepare the lab requisition forms and we were finally able to get our labs done the following month. We are currently disputing bills with Quest Diagnostics in the thousands of dollars because they tell me the Provider Zhen Lu M.D. and Laura Rigby NP sent in wrong internal code orders. I called Anthem insurance directly and they advised for the providers to call them directly because there is a process they need to do to clear this up but the office refuses. Office manager Amy wouldn’t even take down Anthem’s number and suggested Anthem should call her instead. She kept arguing over the phone insisting my insurance doesn’t cover the same basic labs we have done every single year for the past 8 years without an incident at other doctor’s office. I have spoken to Jay at front desk several times requesting assistance with this matter and a call back, and no one calls back. When you call their office again they pick up and hang up on you. Please read other reviews, this is a pattern for this practice. Please let me know if others were able to resolve this issues or if they are currently in dispute, or in legal process to resolve them.
Reviewed On Vitals
great physician. top notch. very patient and reliable.
Reviewed On WebMD
PERSONABLE & PROFESSIONAL I first saw Dr. Lu when I had unexplained & reoccurring near fainting episodes. Dr. Lu listened to me with a caring attitude & immediately called an order into ER @ my hospital to hasten my admittance. Thank you Dr. Lu for your care.
Reviewed On HealthGrades
spends time with the patients. very knowledgeable
Reviewed On Vitals
very good visit. very patient. takes time with patients. very little wait time. I am very happy with the visit.
Reviewed On HealthGrades
very clean office and great physician. listens to all my questions. plus plus. thank you so much.
Reviewed On RateMDs
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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