Sutter Urgent Care- Orinda's Online Review Report Card
Sutter Urgent Care- Orinda
3.7
Average Star Rating
155
Total Reviews
0
Recent Reviews
2
Review Sites Found
Accepts Medicare
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Review Summary
Orinda Sutter Urgent Care received 66.5% positive feedback, with patients praising the professionalism, friendliness and efficiency of the staff. However, 33.5% of the feedback was negative, primarily citing poor diagnosis, long wait times, and rude behavior. Overall, the facility is appreciated for its accessible services yet it needs better patient communication and improved diagnostic accuracy.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Sutter Urgent Care- Orinda's Reviews
Sutter Urgent Care is one of the best things in Orinda. Staff is professional, efficient and caring. I highly recommend them.
Reviewed On Google
I came in with a severe cough and sore throat. After minimal wait time the nurse called me back. Zayda the nurse was compassionate and tentative. Dr.Jaber was very thorough with her examination. I left with the necessary medications. I would absolutely recommend this facility.
Reviewed On Google
The staff was professional and courteous throughout my visit. They showed concern for my injuries, and even for the fact that I had a long wait for my transport. You can expect to be treated as an important individual at this facility.
Reviewed On Google
I was treated with great kindness and concern by everyone. The doctor offered some helpful advice and the nurses were terrific. Melony was absolutely over the top! I shared my frustration about a snafu with regards to a referral that had incorrect information, that consequently kept me from getting the care I needed. She did some magic and got me an appointment for the very next day! So grateful to her!
Reviewed On Google
The staff at the front desk and Dr Jackson and the assistant were all professional, efficient, friendly & caring.
Reviewed On Google
If I could give zero stars I would. Came to this location after another location called them to confirm their X-ray tech was there to take walk-ins (the first location's tech wasn't in that day). After I got there the receptionist checked me in and told me to wait. After waiting the X-ray tech got out and informed the receptionist she wouldn't be taking in any walk-ins. Why would you direct people to come to your location as a walk-in if you aren't able to help them. Why wouldn't you inform the other location if that was actually the case? I'm just flabbergasted and extremely disappointed. Please be ware that this might be your experience too if you come to this location as a walk-in.
Reviewed On Yelp
Complete waste of time. Although they got me in and out quickly, Dr. Jackson did not help one bit. She told me there was nothing she could do for me because she is not my primary physician. I told her I didn't have one, and then she told me she would refer me to another doctor (who is also not my primary care physician) to help me. What's the point of that? If you couldn't help me, why am I even there? Also, why would you even see me if you knew you couldn't help me?
Reviewed On Google
Pretty fast and good staff!
Reviewed On Google
The service was good and kind
Reviewed On Google
Thank you for the smile you all had!
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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