Clement K. Chan's Online Review Report Card

Excellent. The wait time was very long, but worth it. Another doc in the area had misdiagnosed me and Dr Chan confirmed my diagnosis immediately. I will return to him and make sure I bring a book for the long wait.

I had an unfortunate experience at Retina Consultants. On the first visit I had to wait four hours before they completed the exam.  I think they just overbook with no regard for the patients.  Dr. Chan said he wanted me to come back so he could take a picture of the back of my Retina. I asked if I would have to wait four hours again. He said no, it would only be an hour. I came back on the day of my appointment. They dilated my eye and after a few minutes a nurse asked me to join her in a private room. She said she was sorry, but the photographer did not come in, so we had to reschedule. I asked how they failed to notify me? Even worse they dilated my eye so my wife had to return to drive me home. My appointment was in the afternoon. That left plenty of time to notify me I did should not waste my time.  She said she was sorry and that was it. The photographer was in for the next appointment, but the doctor was not. They said they would call me with the results. That was two weeks ago. No call yet. Sloppy, sloppy, sloppy. What a way to run an office.

In 2010 Dr. Chan diagnosed me with leukemia based on bleeding in my retinas. Another MD had declared me mentally ill rather than look at my complete blood panel. I return to Dr. Chan for retina checks every few years. He teaches my case at Loma Linda University.

I'm sure that Dr Chan is a very efficient professional. I'll never know. His Office Manager, Tina, made sure of that. When you're clearly covered by your insurance, she makes sure you're not included in that coverage. I have no other choice but to move on. Unfortunately, this means traveling 70 miles for something that could have been handled a hell of a lot closer. Thanks a lot Tina...NOT!!! So disappointing

After all the negative reviews here, I went to my first appointment with some trepidation. I was seen promptly, treated very professionally by Dr Lin and the staff. Palm Springs office is NOT shabby. My second appointment a few days later was in the Palm Desert office and had a very similar experience. Pleasant office, very professional staff, and no unreasonable waiting.

OK, it is true that you have to wait a long time when you go in to see Dr. Chan. Plan ahead as there may be someone with an emergency in front of you. But, he is a fantastic eye doctor and has seen me through 2 retinal detachments and several retinal tears. He came in on a Sat. night to do surgery for me without complaint. He is really a wonderful and dedicated doctor.

I lost half my vision due to his surgery.  He failed to check my eye pressure before surgery even though I told his staff my eye pressure was high due to cataract surgery. During the surgery he permanently damaged my retina in 4 areas and I also now have glaucoma due to his negligence to check my eye pressure.  Desert Oasis dropped him as a doctor used in their network.  His average wait time was 3-1/2 hours sometimes longer.  In my opinion this is the worst doctor I have ever seen.

Dr. Chan performed a very serious surgery on my husband 7/2019. His staff has been rude from the FIRST DAY. Their phone system is the worst!!!  After his surgery we needed to contact the Dr. on the weekend, per their instructions. The nurse was emphatic if a problem presented itself, "DO NOT GO TO ER, BUT CONTACT THE DR. CHAN" We called for 2 days and could not reach anyone. NO answer!!! We were told someone forgot to transfer the phone to the answering service. Then AGAIN,,,we called because we needed a prescription refilled for drops. NO ANSWER,,When I did reach them, the receptionist agreed with me that "yes they do have phone problems". When I finally spoke to a nurse for a refill, she was EXTREMELY rude. My husband stood at desk to check in & recept. was on cell phone & ignored him. Staff needs SO much help. Not good at all......We would not recommend them to anyone.

I feel Dr. Chan is very thorough and conscientious.

Absolutely the most ridicules wait time every. Appointment at 11:15a not seen until 12:45. No excuse for this