Palmdale Family Care's Online Review Report Card

rude receptionist 👎🏼

I honestly don't know where the negative reviews are coming from. I personally have only had positive experiences here. The doctor was able to give me an answer to something a specialist had been trying to track down for years! I think the service and staff were all very excellent to me. I trust this place! :)

Front desk lady has an attitude rude they ignore you they have their little conversations and ignore patients don't waste your time here

It’s absurd that they have you on hold for more than 15 minutes to schedule an appointment and for them to end up hang the call. I’ve Called more then 5 times to schedule an appointments and have had no luck speaking to a live person.

I have been with Palmdale Regional Women’s & Family Care for years. I have to be completely honest, I almost left. Until Bobbie and the new staff came on board. They listen and they truly care about my health. They have scheduled me in when they didn’t have openings to ensure I was taking care of, I couldn’t ask for a better doctor office. Thank you Bobbie & Team!

Went in for a TB test and a physical exam for school. The doctor smelled like cigarettes, and even saw him smoking out in the front. I requested to have an x ray or blood drawn for the TB test because I always get a false positive with the skin TB test. And with past experiences, other medical providers have also told me to just get an x ray instead of a skin test. The doctor was so adamant about my skin test being positive a not a false positive. I was then given a referral to get my x ray done elsewhere. The nurse that helped me was younger and very nice. The other staff seemed to have an attitude. I never received a call to pick up my paperwork. I had to call them and inquire. Once my paperwork was ready I went to the clinic and the staff was on lunch break and had no idea why I was there. Even though I had just spoken to someone. I had to explain myself 3 different times just to get my paperwork.

Says they're 24 hours. They're not.

Great service and staff. Great doctors

Absolutely horrible experience I was there for an outpatient surgery which took minutes. For some unknown reason I was intubated and they were so reckless, I left with fat and split lips, as if I was punched in the mouth With one notable exception the nurses were terrible they were unable to find a vein for the IV, but kept trying 4 times, until I told them to get someone else that finally got the IV started While in recovery, I was feeling poorly and asked for some juice or something to eat, the nurse told me I would be released soon and can eat at home. I told her I'm a diabetic and have been fasting for more than 12 hours she then says I don't think we have anything but I'll go check , just before surgery I saw them roll a full cart of food and drinks past my stall, that nurse mentioned they are restocking the food for surgery patients, so I know they had plenty of things to eat and drink, after awhile the nurse came back with just a sandwich and nothing else no juice or anything to drink. It's as if they don't care about their patients Additionally upon arrival I parked and followed signs through a building and down a long hallway to get to a door, which on the other side had someone sitting there saying I can't come in this way. So even though it was difficult for me to walk, she made me go back the way I came drive my car to another entrance and enter the building that way. The management thinks that's an acceptable solution. Rather than having signs asking patients to use another entry, they kept the signs up directing patients to essentially a dead end. No regard to patients with poor mobility.

Happy with how fast I693 result came. Thankful for everyone working at the Palmdale Family Care. Very efficient and everyone there was nice.