Lana Tong's Online Review Report Card

Dr. Lana Tong and her staff saved my life. What more need be said.

This review has been removed for violating our Terms of Service

I was so nervous to see Dr. Tong after reading these Yelp reviews. It's very important to me to stay very safe during this awful pandemic, AND to see a doctor who knows what they're doing. I shared my COVID safety concerns with the backoffice staff on the phone (I believe her name is Nancy) and she was so patient and understanding-- she helped me with everything I needed to be safe. Btw, Dr. Tong had a properly fitted face mask and a face shield.  I don't recall if it was an N95 mask (hopefully it was, to protect her, and therefore, patients). Another reviewer said her mask was falling so I thought I should report to y'all-- her mask was well placed and perfect for my visit. Dr. Tong seriously impressed me. She is thoughtful in her communication, easy to chat with, super informative, and friendly. She warned me that a biopsy on my foot would likely be painful, and this really worried me. I told her I didn't know how to decide of I should do it..... and she helped me decide!! She went tiny step by tiny step to see how I was tolerating it, and we got it done! She was so thorough in her explanations, and anticipated what info might be most important to me. I'm really glad I got to see Dr. Tong today, and I hope more people add reviews. She's a real keeper!

Really nice doctor. Dr Tong helped me manage a condition that I was worried about and I actually got better after a few weeks! I tried some online remedies and they didn't really do anything, so it was definitely worth the doctor visit. Also, Dr Tong was particularly helpful, and I would recommend her.I think some people are confusing their office experience with the doctor experience, so the reviews here are kind of mixed.

Will leave my experience about the office in the Sutter Burlingame listing, but my experience with Dr Tong was awesome. She was very courteous and friendly, which was especially appreciated because I was nervous about showing my condition.She answered all my questions, and I felt a lot of relief knowing it wasn't as serious as I thought. Definitely worth it over searching online. Afterwards, I was able to follow her instructions and was much better after a few weeks.

Was very courteous. Helped me out with my skin issues. Would recommend.

Front office is very rude, they don't factor in that you have to stand in a huge line to get into the building to get screened for covid, I arrived 5 minutes late because of that and now are saying that I missed my sons appointment!!! Such nonsense very unprofessional!

Worst experience ever! I can’t express in words how much disappointment I felt from the visit. I booked appointment at 8:00am, I got lost in the parking lot and didn’t find the way to the building and it happened to me, unfortunately, I late 10 minutes.I rushed to get upstairs and they didn’t listen and didn’t let me in. I was so upset and confused it never happened to me before. I lived in 3 different countries and I have been at doctors offices many times (my mom is doctor too) and never experienced anything like this before. I had legitimate 4 minutes from my appointment (I late 10 minutes and my appointment is 15min) and I had small requests from doctor and I wanted to quickly talk to doctor but the clerks were angry at me and even doubted my language skills: “do you know what LATE means?” They told me? I wanted to cry, I spend 40 minutes driving and in total 1 hour in my life to be there without even see a doctor.I will never come back to this office. I think this is pure humiliation what I went through. I begged to see a doctor, I only late 10 minutes- it can happen to everyone (we are human). But I don’t have to be punished because of it. As a patient, a client, I expected understanding and willing to help.Thank you for reading this.

Worst experience ever! I can’t express in words how much disappointment I felt from the visit. I booked appointment at 8:00am, I got lost in the parking lot and didn’t find the way to the building and it happened to me, unfortunately, I late 10 minutes. I rushed to get upstairs and they didn’t listen and didn’t let me in. I was so upset and confused it never happened to me before. I lived in 3 different countries and I have been at doctors offices many times (my mom is doctor too) and never experienced anything like this before. I had legitimate 4 minutes from my appointment (I late 10 minutes and my appointment is 15min) and I had small requests from doctor and I wanted to quickly talk to doctor but the clerks were angry at me and even doubted my language skills: “do you know what LATE means?” They told me? I wanted to cry, I spend 40 minutes driving and in total 1 hour in my life to be there without even see a doctor. I will never come back to this office. Humiliation!

Zero stars Worst experience ever! I can't express in words how much disappointment I felt from the visit. I booked appointment at 8:00am, I got lost in the parking lot and didn't find the way to the building and it happened to me, unfortunately, I late 10 minutes. I rushed to get upstairs and they didn't listen and didn't let me in. I was so upset and confused it never happened to me before. I lived in 3 different countries and I have been at doctors offices many times (my mom is doctor too) and never experienced anything like this before. I had legitimate 4 minutes from my appointment (I late 10 minutes and my appointment is 15min) and I had small requests from doctor and I wanted to quickly talk to doctor but the clerks were angry at me and even doubted my language skills: "do you know what LATE means?" They told me? I wanted to cry, I spend 40 minutes driving and in total 1 hour in my life to be there without even see a doctor. I will never come back to this office. I think this is pure humiliation what I went through. I begged to see a doctor, I only late 10 minutes- it can happen to everyone (we are human). But I don't have to be punished because of it. As a patient, a client, I expected understanding and willing to help. Thank you for reading this.