Nutrition Services Pamf's Online Review Report Card

If you want to pay 1000 dollars for routine blood work, go here. PAMF engages in predatory billing practices. They are in-network with Anthem but the blood work here costs 10 times the price as it does for Labcorp or Quest. They do not communicate this ridiculously high and unexpected charge and then blame it on the patient when they intentionally send the lab work to their lab which they KNOW is expensive and have gotten complaints about. For example, CBC (85025) is $4 dollars at labcorp, but with them I was charged $40 after insurance. FSH (83001) is ~6 dollars, but with them I was charged $110 dollars. Furthermore, they engage in extra billing that is explicitly not allowed, billing me for code 36415 (venipuncture) when they cannot bill for this if they ran tests in-house (which again, they should NOT have done KNOWING they have hundreds of complaints about lab work prices and still REFUSING to tell patients the cost). Speaking with their billing department does nothing to resolve the issue except waste hours of time, they always just deflect your valid concerns and claim that you signed away your rights in the patient agreement when I literally had a printed copy out and nothing they claimed was in the agreement. Billing ASIDE, they also have problems with informed consent in the office. I only requested a ferritin test because I suspected I was anemic, but they added on a bunch of tests without explaining what any of them were and what they were checking for. Clearly, they don't know what informed consent even means. I TOLD them I had no sexual activity since my last period and they still decided to run a pregnancy test on me even though I said theres no way I'm pregnant, no consent whatsoever. They did so many things wrong I can't even list them here. SAVE YOURSELF and go literally anywhere else.

pamf fid the right thing and fired that quack. good job. 90% of the staff are great, once in a while there is a rotten apple.

The billing practices here are deceptive and not transparent. I do not recommend any of the doctors or facilities as they care more about making money than you as a patient.

My husband and I had an online consultation with the PAMF travel clinic. We received a bill that was shocking: $760 for a 20-minute Zoom consultation together for both of us! I think it's absolutely overcharged for a travel consultation!

This is a review for a physical assistant Hwang in the internal Medicine department. I went in for my first annual exam with this hospital system. During the appointment, he was very nice, considerate and I liked him. I told him about my emotional trauma with dealing with multiple insurance surprise bills so to please only provide me preventative services/labs(covered by annual exam). However, week after my lab, of course, I received hundreds of dollars of lab bills. After going back and with with my insurance and sutter billing/code review dept, turns out the provider PA Hwang asked the lab to provide me non-preventive labs. He also admits this in my health online. It's the doctor's responsibility to give what the patient repeatedly requests (Only preventative services). It's NOT my expertise; I didn't goto schooling for this. Seriously unprofessional, untrained, and unethical to provide services to a patient that repeatedly says to not provide (non preventative) services. I cannot imagine if another patient goes and requests certain procedures to NOT obtain, but because the provider does not listen, the patient may get sick (such as allergy to certain labs or drugs). Fortunately I do not have any allergies but the thought of a provider not listening to a patient's request about their own medical situation is disgusting and scary, especially if the provider nods, agrees, and assures you during the appointment that they will listen and take your request. Do not goto PA Hwang at Palo Alto Sutter until he is better trained and learns from his error. I am awaiting the hospital system to waive my bill. I sure as heck will not be paying a single cent of this illegal b disgusting bill. Healthcare in America freaking sucks and this is just another place that reminds you of that.

I went here twice as a healthy adult for basic care. Both were a complete waste of time in the office followed by a ridiculous bill in the mail months later. If it's not an emergency stay tf away from here

The office says that they can see you 4+ months out if you have an issue. Then I wait for the appointment and they cancel it 2 weeks out. Horrible service. I will not go back to this place

I am generally a fan of PAMF. However, their wait times seem to be getting worse and worse. This particular visit was horrendous. A 3-hour delay is unforgivable. Remember the Seinfeld episode about the missed car reservation where he tells the car rental employee... "I don't you know the meaning of a reservation". I don't think PAMF knows the meaning of an appointment.

I wish to give zero stars if there is an option. NO EMPATHY FOR STAFF- BIG FLAG. Receptionists to nurses to doctors, everybody- NO EMPATHY. This happened in Fremont location. I have a general phy who was very hesitant to give me medical approval for work even though she saw how much I am suffering. She shows faces and was uncomfortable and rude when I went there with severe hives. After back and forth she agrees and gives medical leave approval but and goes on vacation with incomplete paperwork. I have a gynec who was hesitant to even do a physical examination and just ok to talk (this is when I am doing all ok with no skin issues). I had some concerns and she said she will discuss once the reports are out. After reports are out, I sent her an email about a concern which i discussed in person. Guess what- no response from her and its 12 working days. I called office and no response from them. I had to email them, VM multiple times about my pain and if I need further tests. These folks are in wrong place and not ready to provide care when the patient needs the most. I can go on and on about the pediatrics and so many other experiences but all i can say is THE WORST EXPERIENCE!! BEWARE OF IT GUYS AND GO TO OTHER PLACES TO SAVE YOUR HEALTH, TIME AND ENERGY.

My daughter was seen by a provider at Sunnyvale PAMF and we got a bill saying. we went to out of network provider, but we have insurance and we double checked and booked appointment after being 100% sure its in network! when I called billing department the lady asked me who made the error? Unfortunately , I dont have special powers to know about whats happening in billing dept ! It is so disappointing to have insurance and get such a bill . Doctors are good , but billing dept needs some improvement .This is not first time we are experiencing such a situation :( Just be careful when you have a different group number or employer ,even if you update information, their billing is not very up to date and will bill to your old insurance on file!