Hrc Fertility - Pasadena's Online Review Report Card

I had one of the most upsetting and degrading medical experiences at this clinic. I initially came in for an event and met a doctor I liked, which made me feel hopeful about moving forward with egg freezing. I was told I needed to lose weight before starting, not due to any medical condition, but because of the surgical center they use. Trusting their guidance, I spent an entire year losing 50 pounds. After losing the weight, I was genuinely excited to share my progress. I emailed the clinic right away and even went out of my way to complete a full body scan so I could provide the most accurate results possible. I shared a screenshot of my documented results with them so everything was clearly communicated. When I returned for a "required" anesthesia consult, things took a turn. I was never told at any point to prepare to be weighed during this visit, so what happened next completely blindsided me. I was brought into the surgical center, which is attached to the office, and placed in an open room where patients were actively coming out of surgical procedures. What stood out immediately was that a scale was already placed there, clearly set up and waiting. This did not appear to be standard equipment for the room. In fact, I checked, and none of the other rooms had a scale. It felt like it had been placed there specifically for me. Despite already being weighed and having my weight documented, and having already provided detailed results, the nurse insisted I be weighed again right there in front of others. I was mortified and had a full on panic attack. When I declined due to how uncomfortable and exposed I felt, I was told I would not be allowed to proceed. This conversation about my body, my eligibility for care, and my personal health information was happening in a public setting with other patients present. This raises serious concerns about patient privacy and potential HIPAA violations. For additional context, this situation was especially distressing for me as someone who has struggled with eating disorders, including anorexia and bulimia, for most of my life. Being put in that position, in a public setting, without warning, was not just uncomfortable, it was triggering and deeply upsetting. I repeatedly asked to be moved to a private room and requested a manager. No manager was ever provided. After continued pushback, I was finally taken into a closed room. At that point, the situation completely changed. The anesthesiologist had no issue seeing me and did not understand why the nurse had made weighing me at that moment a condition of care. After reviewing my medical history, with no respiratory, cardiac, or surgical risks, I was cleared without issue. She even questioned why they were trying to weigh me! This made it clear that the situation was not handled appropriately. The scale appeared to be intentionally set up in advance. The demand to weigh me in a public setting was not medically necessary. A nurse attempted to deny or delay care based on her own directive. Sensitive health discussions were conducted in a way that compromised patient privacy. I ultimately sought care elsewhere, and the difference was night and day. With my new doctor, weight was never a factor and I was never required to be weighed. I was treated as an individual, not a number, and no unnecessary anesthesia consult was required because there was no medical basis for one. I am happy to say I successfully froze my eggs and had above average results hormone levels AMH egg quality etc for my age despite this clinic giving me an average spiel that I wouldn't because why they were treating me like a number not an individual. What I learned is this. Fertility care should be individualized, respectful, and grounded in actual medical need, not blanket policies or assumptions. I cannot help but think about the year I lost trying to meet a requirement that was never truly necessary. Under no circumstances would I ever recommend this place, and I strongly suggest seeking care elsewhere. I also want to note that the discounted "specials" advertised by this clinic appear to be tied to the use of newer doctors performing procedures. I now understand why they run specials and why they charge for consult and why they have events to offer free services. My doctor doesn't need to do any of that because his reputation proceeds him & this alone speaks volumes about this place. Unfortunately, this place completely traumatized me, but I'm glad I stood up for myself and was able to find fertility care elsewhere. I will always advocate for patients especially myself , and I hope others feel empowered to do the same. You have rights as a patient, and you deserve to be treated with dignity, respect, and proper care.

Was really nervous about this whole process but Dr. Quinn and her team explained everything very well and made it super easy. Excited to start this journey with such a great team! Also beautiful clinic space!

Continued... Literally every single time I speak with someone there, they are confused. Even when I repeat my doctor's instructions verbatim, they still don't understand what I'm asking for. They constantly try to pass me off to someone else, tell me to call back, or say my information is incorrect. I'm repeatedly told their "procedures," even though I explain every time that I am not a new patient and that I'm simply trying to follow the instructions my doctor gave me. Every single interaction turns into the same cycle: I explain the instructions from my doctor. They say it can't be done, the information is wrong, or the appointment can't be scheduled that way. Then after multiple calls and several days of back-and-forth, they eventually figure it out and book it exactly the way it should have been done in the first place. It's incredibly frustrating, especially because these issues are time-sensitive. While I was there, I also overheard staff saying they had mailed the wrong specimens to clients, which honestly didn't inspire confidence. Considering how organized and efficient Kaiser usually is, it's mind-boggling that they have partnered with this organization. I've literally had to call them with a Kaiser nurse on a three-way call multiple times, and even then we sometimes couldn't get through or no one was available to take the call. Absolutely horrible experience. If you want, I can also show you a slightly sharper "Google/Yelp style" version that tends to get more attention and impact in reviews while still keeping your voice.

If you are with HRC, you can't find a better nurse and patient advocate than Josephine, who works with Dr Quinn. Josephine truly changed my life! She goes above and beyond to help each and every patient and helped me tremendously with early AM or late PM emails, setting up quick and efficient appts, teaching tips and tricks for meds, and being so supportive and understanding. She takes great care, and support patients through every steps and detail. It's the little things she does that makes everything easier during this difficult time. So grateful to have met Josephine and for her help, care and support throughout this journey!

I am grateful for the treatment, care from Dr. Quinn and team Lead, Josephine. It was a very tough journey with IVF and they were so thorough and supportive along the way. Josephine was very knowledgeable and encouraging in this process. So appreciative to HRC for our baby 1 miracle.

I am shocked to read another DOR patient had a great experience with Dr. Quinn. Mine was not good at all. She neglected to get a blood test of AMH at all even though I was 38 with two miscarriages. Then we wasted what may have been my last good months on saline ultrasound and two months of surgeries (that could have been one surgery with competent planning). Then when I responded poorly to medications, she finally deigned to run blood work. Did she make changes to the protocol? Barely. When I didn’t respond a second time, she told me that maybe donor eggs could be an option in a few years. No alternate medication protocols, no working with me. Just dropped like the liability to their stats I guess I was. HRC was happy to hang onto my nearly $10k deposit for several months though. I finally got a refund of about 90% of it four months later. I would be extremely cautious and think twice about coming here if you are over 35. The delays, lack of individualized patient care, and inconsistency could cost you a lot more than just a lot of money.

At 39, I can honestly say my body has not been serving me well. Month after month, I’ve been reminded how fragile this process can be — and how quickly hope can disappear. But Dr. Quinn has somehow managed to give me one more drop of it every single month, through her skilled hands and her judgment calls. To be completely candid, I’m in the category of women that not many clinics will have much hope in. The process is long, slow, and low-yield — and that’s the reality of critically low ovarian reserve. But Dr. Quinn never, ever gave up on me. From the beginning, she was honest with me. She told me this would likely be a long road, with very low yield, and that progress would be slow. But when I told her I wanted to keep going — and that I wanted it at any cost — she stood by me. She didn’t dismiss me, and she didn’t make me feel unrealistic for wanting to try. Instead, she worked with me and supported me through every cycle, helping me get the best outcome possible given my situation: my critically low ovarian reserve, my very busy lifestyle, and my desperate hope to be able to have a child one day. If you’re freezing your eggs early enough — and doing it proactively rather than as a last resort — I truly have no advice or comments. You are on the right track. But if you are someone like me, who had no idea that waiting until the late 30s could dramatically reduce fertility potential… trust me when I say this: your safest solution in Los Angeles is Dr. Quinn.

At 39, I can honestly say my body has not been serving me at all. Month after month, I've been reminded how fragile this process can be -- and how quickly hope can disappear. But Dr. Quinn has somehow managed to give me one more drop of it every single month, through her skilled hands and her judgment calls. To be completely candid, I'm in the category of women that not many clinics will have much hope in. The process is long, slow, and low-yield -- and that's the reality of critically low ovarian reserve. But Dr. Quinn never, ever gave up on me. From the beginning, she was honest with me. She told me this would likely be a long road, with very low yield, and that progress would be slow. But when I told her I wanted to keep going -- and that I wanted it at any cost -- she stood by me. She didn't dismiss me, and she didn't make me feel unrealistic for wanting to try. Instead, she worked with me and supported me through every cycle, helping me get the best outcome possible given my situation: my critically low ovarian reserve, my very busy lifestyle, and my desperate hope to be able to have a child one day. If you're freezing your eggs early enough -- and doing it proactively rather than as a last resort -- I truly have no advice or comments. You are on the right track. But if you are someone like me, who had no idea that waiting until the late 30s could dramatically reduce fertility potential... trust me when I say this: your safest solution in Los Angeles is Dr. Quinn.

Muy malo

Dr. Molly Quinn took such incredible care of me throughout my egg freezing process. From start to finish, she made what could have been an overwhelming experience feel smooth, clear, and genuinely manageable. She was always patient, kind, and thorough--taking the time to explain every step and making sure I felt comfortable and supported the whole way through. I also want to highlight my one-on-one coordinator, Josephine, who was absolutely wonderful. She was responsive, organized, and so reassuring, making everything feel easy and seamless. Having her support alongside Dr. Quinn's expertise made the entire experience truly stress-free. I'm incredibly grateful to both of them and couldn't recommend this team more highly.