Swapnil B Shah's Online Review Report Card

GREAT doctors! The office management has GREATLY improved this year. It now matches the doctors they serve. So thankful!!

This place is just terrible. Bad experience with Dr. Pradhan. Receptionists are so rude!!!

After waiting for an hour, I walked out without being seen. Office clerk demanded I sign a form on a computer device with embedded font that could not be adjusted. I refused to sign a document that I could not read. Office had no process to legally comply with the ADA (American with Disabilities).

I contacted this clinic Thursday 5.26.2022 and 5.27.2022 Friday. Its worker Miguel was not only unwilling to assist with arranging an appointment with this clinic, he argued with me while i was arranging for an appointment. Also, no efforts were made on his part to contact the referring physician that he accused of whatever were wrong when i told him that there was nothing wrong as he mentioned. he argued with me then, he hung up the calls wasting my time, so this is what this clinic allows; workers to do at work as their duties, hanging up when ever they desired when they as workers were servicing their employer’s patients?

I have seen the Drs Mostofi, Chriswell, Northrop, and Meyers. The care I have received from them has been wonderful. Today, I had the aggravation of speaking with Angela in the Billing Office. She has very poor communication skills, loudly speaks over the client/ patient, is flippant and arrogant. If I were to base my opinion of Risser on her behavior, I would not be frequenting Risser. There was a question about how I choose to pay Risser. She ignorantly told me not to worry, it is safe. As the wife of a BS, EE & MA Computer Development, Phreesia is not a safe way to pay your medical bills.

I think I may have a rotator cuff tear, but the doctor just gave me steroids, no MRI, no follow up. I can't get anyone to call me back and I'm in a huge amount of pain. I've called and left several messages for Wendy, Dr. Northrop's PA but I can't get anyone to call me back. Go anywhere else.

Good doctors and friendly staff

BE AWARE! This place is not recommended to anyone. I have had a very unpleasant experience here. They are NOT serious professionals. I decided to seek another practice! If you have a PPO insurance I advise you not to use this place, and if you have HMO and this will be your first time here, THINK TWICE. I don't trust and I absolutely will NEVER come back!

Very first appointment. Very impressed with their attention to detail. Saw Dr. Cavallero, felt like he was really listening to my concerns. Had X-Rays done in office, found out what the real problem is. Going back in one month to see physical therapist. Everyone was nice and pleasant, especially regarding our problems with Covid 19.

Dr. Myers is wonderful, he is patient and takes the time to listen. Which is why I ways spend a lot of time waiting. The staff are nice. My only complaint is they do not return calls in reasonable amount of time to me or my pharmacy. Last time I waited 6 week's. It takes a long time to get an appointment. Please work on that.