William Kwan's Online Review Report Card

This was my first time here, but not my first time seeing a podiatrist. I thought staff was nice. I really liked Dr. Kwan. He was very personable and explained everything in a way I could understand. He let me decide on my plan of treatment for my ingrown toenail. I would come back again.

It truly saddens me to have to write this. I was a very satisfied patient of Dr. Kwan for almost 20 years: note the use of the past tense, because it looks like I'm not any more. Earlier today, I called up for an appointment, as I hadn't been to see him for some time. My circumstances have recently changed here: I have retired from work and am now on Medicare. My wife is also a Medicare recipient and has seen Dr. Kwan on those terms without issue on several occasions, but according to the barely-literate member of staff I spoke with, this evidently doesn't apply now. I was, essentially, treated like something she had just stood in because of my changed insurance status. 20 years down the drain. I wish Dr. Kwan nothing but the best: if this is the face of his practice, he's going to need it.

Besides the nice office lady "Jessica" WE will not go back there! Doctor is only interested in making his money instead of helping people. Simple ankle injury, send us to take X-ray. X-ray done. We were advise that it would be ready and emailed to DR in an hour. 4 days later, we are advise to make another appointment to read the X-ray and see if the patient is ready for PT He can't just see the X-ray, confirm if it is fracture or broken, or if negative, send a refer to PT. Injury happened 2 weeks ago, no more swelling, only discomfort.

This is by far the best toe/ankle doctor I've ever been to! I think the best doctor period. He sincerely cared about my overall health in general and made recommendations of specialist I should see for various things such as my anemia and needing to see a hematologist. He said there's many reasons for it and it's important to find out my specific reason and explained why I need iron for the oxygen to my blood. He even knew some of the reasons I could be. Some stuff he mentioned I've googled and suspected but he simply just said and knew without me saying. That was just a bonus talk! In regards to my ankle, had me walk and analyzed my feet/ankle perfectly. He measured my knee and knew my exact concern. He was very knowledgeable, friendly, and knew exactly why my situation was happening and what to do. He taught me a lot and I was very thankful for going to him specifically. Also thought he had the most pleasant friendly receptionist who showed me all her amazing art. Her and I had the best talk for a long time. I really enjoyed my visit and am telling all my friends about this doctor. So happy I found this office!

I came into Dr.Kwan's office earlier this month and they have been nothing but attentive!! I have received the best care from day 1. Dr.Kwan had to remove my ingrown toenail and he explained the process perfectly and answered any questions I had. The procedure itself was effortless and caused very minimal pain. I recommend him for anyone in need of a podiatrist. I will definitely be going back to him in the future!

I was referred to Dr. Kwan by a friend who had the exact experience I had. His office staff was very friendly and I have never had to wait very long to see him. My ankle and foot was giving me a lot of discomfort, sometimes hard to walk. My first meeting with him was a consultation and the second meeting he ordered a MRI and by the he had an answer and my problem was solved. He explained every detail of the MRI and answered the questions I had taking his time. I love his office staff because they make you feel at home with friendly and happy attitudes. Sometimes being a doctor and solving everyone's issues are always easy, but Dr. Kwan is one doctor whom I feel very strongly about making every effort in providing you with an answer to help you with your medical problem.Vivian G.Simi Valley

Dr. Kwan is the first Podiatrist I have ever been to (I am a Senior). He provides a "small town" type personal service with "big city" knowledge and experience. Few doctors will go into details about their analysis of your condition, and I was truly impressed about how Dr. Kwan explains your condition and how he recommends dealing with it. He is very analytical in his process, truly an expert in his field, and he expresses authentic concern for his patients. He is recognized as an industry expert, and often is asked to lecture young doctors in his field. In my instance I had a wound on the bottom of my foot from stepping on a piece of glass while barefoot (Duhhh!). Dr. Kwan provided a "Textbook" solution to my healing process, and by following his instructions my foot healed as anticipated (maybe even faster) and without issues. His staff are very friendly, and they are quick to help. Each time I have gone to his office I have had an appointment, and the wait has never been too long. He spends enough time with each patient, and they schedule accordingly so there seems not to have a big back-up in the waiting room. I cannot say enough about Dr. Kwan, and I will surely look exclusively to him for any future related needs. I highly recommend Dr. Kwan.

Dr. Kwan delivered exactly what I wanted in a professional setting.

I got my ingrown toenail surgery a couple years ago and I was also told my toenail would grow back. But now it is just a dead toenail on my ugly looking toe because of Dr Kwan being a complete quack. I do not reccomend him, I will recommend him if you want to be completely disappointed and disgusted with how your feet look. I am just glad I only let him do one foot. Don't let him ruin your feet too. Run for the hills.

I have ingrown toenail surgery at doctor Kwan office back then on 2007 and I was told my toenail will grow back in 9 month or a year after the surgery. Doctor Kwan has cut off two side of my ingrown toenail and left THE ridiculous looking toenail It has been over 8 years my toenail still hasn't grown back. If I was told my toenail won't grow back after the procedure I wouldn't agree to have my toenail removed, I was so naive back then. I'm so regretting with my decision to seek his professional help. I'm so embarrassed how my toe look every time I wear sandal. Fortunately I only did one toe.