Express Medicine Urgent Care's Online Review Report Card

I tried calling the clinic multiple times, but the automated system keeps disconnecting my calls. When I came to the clinic in person, I was told I have to call by phone and they wouldn’t let me in. When I called again, the same thing happened. This feels very disrespectful and unacceptable.

I love the Dr and the ladies in the office are great. You never have to wait long on appointments. I've been coming here for probably 10 years.

Our family has been visiting the clinic for many years. The lady at the front desk was very kind and friendly, and the Dr. Sun was always professional and helpful providing in time medical care.

Our family has been visiting the clinic for many years. The lady at the front desk was very kind and friendly, and the Dr. Sun was always professional and helpful providing in time medical care.

Was great! It work for me. Took around 3 weeks to complete all the process. Highly recommend.

They are helping me out to in the fastest and eadiest way whenever I give them a call.

This is not what you expect from "urgent" care! It's more like a doctors office! MUST schedule an appointment... what is urgent about that!?! Can't get in for 3 more days! What's the point?

I was incredibly impressed with this urgent care facility--warm, caring, and professional. There was virtually no wait time and Dr. Sun was very helpful and informative.

I was referred to dr. Chao Sun, by workers compensation. I had one of the worst experiences ever visiting this doctor. I DO NOT RECOMMEND THIS DOCTOR’s OFFICE! I departed feeling confused and personally and emotionally violated. At the beginning of my appointment he mumbled out that he didn't think he would be able to help me. I didn't understand so I continued with the appointment. This so called doctor taunted me, he was disrespectful, and he left the exam door open for my entire appointment, and other patients heard EVERYTHING! He had the audacity to tell me that he didn't believe that I hit my head when I fell at work, he said that it was very unlikely, so he was basically calling me a liar. Even though I've previously been diagnosed with a concussion, he said that I didn't have a concussion because I hadn't Loss consciousness or because my head wasn't busted open. He then asked me to explain how my injury was affecting me and what do I consider to be proper medical care? As I was explaining to him, he said that I was talking "fancy", but that doesn't mean anything. So it seemed that he was biased towards me speaking proper English. He's very argumentative and he speaks broken English, yet I don't believe he comprehends it very well, and this is why he accused me of speaking "fancy ". This doctor then started to discuss politics with me... he started saying that America was a free country, and I'm not sure why he was saying that to me, as this country has nothing to do with my injury. I felt that his evaluation of my health and injury was based on his political views and opinion of my physical appearance, instead of the actual injury. This so called doctor began to assess my injury as if we were in court. At the end of my appointment he said that he couldn't make a decision and that I needed to be referred to pain management. His conduct caused me to feel very offended—I am appalled in the way that this man spoke to me, and for him to refer to my usage of proper English as “fancy” seemed to be a racist remark to me. I’m left wondering… how am I supposed to speak? Or how did he expect for me to speak? I’m not Chinese.

I was referred to dr. Chao Sun, by workers compensation, after I had requested to see a 2nd doctor, because worker's compensation isn't following the first doctors Status Report. I had one of the worst experiences ever visiting this doctor. I DO NOT RECOMMEND THIS DOCTOR OFFICE! I shared with him my reasons for requesting a new doctor At the beginning of my appointment, and he mumbled out that he didn't think he would be able to help me. I didn't understand so I continued with the appointment. This so called doctor taunted me, he was disrespectful, and he left the exam door open for my entire appointment, and other patients heard EVERYTHING! He had the audacity to tell me that he didn't believe that I hit my head when I fell at work, he said that it was very unlikely, so he was basically calling me a liar. Even though I've previously been diagnosed with a concussion, and I have witnesses that saw me fall pretty hard at work... despite a previous diagnosis, he said that I didn't have a concussion because I hadn't Loss consciousness or because my head wasn't busted open (my daughter is a cheerleader--we see concussions occur all the time without broken skin). He then asked me to explain how my injury was affecting me and what do I consider to be proper medical care? As I was explaining to him, he said that I was talking "fancy", but that doesn't mean anything. So it seemed that he was biased towards proper English language. He's very argumentative and he speaks broken English, yet I don't believe he comprehends it very well, and this is why he accused me of speaking "fancy ". This doctor then started to discuss politics with me... he started saying that America was a free country, and I'm not sure why he was saying that to me, as this country has nothing to do with my injury. I felt that his evaluation of my health and injury was based on his political views and opinion of me, instead of the actual injury. He kept saying that we're all entitled to our opinions here--he repeatedly said this to me. This so called doctor began to assess my injury as if we were in court. At the end of my appointment he said that he couldn't make a decision and that I needed to be referred to pain management. His conduct caused me to feel very offended--I'm appalled in the way that this man spoke to me, and for him to refer to my usage of proper English as "fancy" seemed to be a racist remark to me. I'm left wondering... how am I supposed to speak? Or how did he expect me to speak? I'm not Chinese like him--as he realizes that this is a free country, I'd think that he'd be aware that this is also a multi ethnic country, and that many of us have different dialects.