Golden State Dermatology Pleasanton Suite 150's Online Review Report Card

I had a common cosmetic procedure done by PA Kasie Palmer. Unfortunately, it did not turn out as expected. The touch-up was also not successful. I contacted the Livermore office to speak to the office manager about the issue. The very friendly receptionist promised me a phone call in latest 2 days. That was over 2 weeks ago - nobody has called back yet. I've had a wonderful experience with PA Avis Chui. Unfortunately, she does not work at the Golden State Dermatology anymore.

Unfortunately, my experience with this facility was awful. Dr. Palmer was quite impatient with me and barely checked me. The medication she prescribed was incredibly pricey, and the alternative one she suggested was also very expensive. I can therefore state that this facility didn't provide me with any solutions. Additionally, their level of customer service is terrible. Highly not recommended.

I have requested an appointment with Dr Dang but they scheduled the appointment with one of their Physician assistants. When I went there I felt she was super busy and she just finished the consultation within a few minutes. Moreover, the medication she prescribed didn't help at all, my problem increased after taking the medication. So when I called and told the same to their receptionist and requested an appointment with Dr Dang, she said you need to wait for a month! I don't know how the Dr Dang is but never consult with their Physician assistants.

I have been seeing PA Kasie Palmer for years. I have followed her to multiple offices. That is how amazing she is. she has been injecting my lips for 5-6 years now. We have built my lips up over the years. She has also created a shape. Kasie also performs my yearly skin exams. I have had some questionable moles and she has removed them and sent them for testing. We also treat my acne. Shes very knowledgeable and explains everything in detail.

Kasie has been nothing but amazing in both derm/cosmetics. I've struggled with acne/ rosacea for almost 10 years and Kasie found a routine that works wonders, she's cleared my skin completely. The daily routine she's created for me has completely transformed my skin with little to no breakout for the past year. She took her time to find the perfect routine that works for my skin. Best dermatologist I've ever seen, will continue seeing her for my yearly refills along with lip filler. Kasie does amazing work with filler and has definitely helped boost my confidence, can't thank you enough. My lips always results in exactly what I am looking for with minimal to no bruising or swelling.

I had a small slightly painful bump on my neck and had it checked at Golden State dermatology. Came back as basal cell cancerous. I decided to have it removed. They told me they would be using a Mohs surgery. The original size of the affected area was approximately the size of a dime at most. However once the procedure was done without complications I ended up with a 4 in sutured scar quite obvious on my neck. They say it will take two to three years to completely heal. I'm sure that it will still be visible then as well. Not happy because they did not tell me this part of what to expect. If I had known, I probably would not have the procedure done because it is not known to be known to spread quickly.

This review is negatively directed towards PA Kasie Palmer, however Dr. Dang is amazing and PA Avis Chiu is exceptional. Kasie Palmer is an awful PA. She prescribed me a very strong medication that is not suitable for my extremely sensitive skin. She never once asked me about my skin sensitivity, as I assumed it was on the questionnaire that I filled out prior to my appointment. She never went over the side effects of the medication other than saying it could dry out my skin, so make sure to moisturize thoroughly. However, my 4th day using my prescription, I had extreme irritation and sensitivity. I was not able to put MOISTURIZER or serum (I tried multiple different moisturizers/serums) on my face for 2.5 days because if I did, my face would be severely irritated with extreme burning/stinging. She told me to use it in the AM everyday, but after speaking to PA Avis Chiu, she told me this should NEVER be used in the AM as it causes sun damage and further negative side effects. Avis Chiu said that the prescription she prescribed me was not suitable for my skin type. My prescription was $60 out of pocket. For the sake of GSD, Kasie Palmer should be fired. This was an awful experience with Kasie, but and exceptional experience with Avis Chiu. GSD is a great dermatology place, minus one awful PA.

"I have been recommending Golden State dermatology, which is the office of Dr. Robert Greenburg, for over 30 years now. There is no better dermatologist here in the San Francisco Bay area, Possibly here in California. I know because my brother, a doctor in another state, reached out to find the best on the West Coast. He was pretty surprised to find that there was a newcomer to the medical community that quickly raced through the ranks and was known as quite possibly the best dermatologist the Stanford university had at the time. Dr. Robert Greenburg reviewed my case and quickly found the time to get me in to see him. He grew cultures to find out what aggressive strain was attacking my body. Over the years, I've been told by so many doctors and medical Institutions that Dr. Robert Greenberg is the best and brightest dermatologist here in the San Francisco Bay area. I have yet to find any medical professional who has anything negative about him. Anytime I bring up Dr. Robert Greenburg's name in a conversation with a medical professional. I get smiles, handshakes, and people telling me how lucky I am to be able to work as one of Stanford's best dermatologists. This man has saved my life over 30 years ago. My daughter would not be here today and my son would have grown up without a father. If it were not for the outside-of-the-box thinking that Robert Greenburg had at that time. I do not typically do reviews for anybody. But this one is a no-brainer. This man and his staff deserve recognition for their outstanding services for me and so many people. I am proud to know this man. The only thing I can think of that cannot be in his favor is he seems to be a workaholic and does so much for his patience. I hope he finds some terrific ways to bounce his life with his family and friends. Dr. Robert Greenburg, thank you for being such a devoted, hard-working outside-of-the-box thinking dermatologist. You have become a man that I would proudly call a good friend. I wish you were my neighbor. Keep up the excellent work. Dean T.

This review is not for Ming Dang but the non-transparent policies of this office. Know that if you are a new or returning patient after a 3 year hiatus, you will be charged $110 on top of the cost of the procedure. Had I known this beforehand, I would have canceled the appointment. I didn't feel this was just so contacted the office manager. We had weekly calls for over a month where I received incorrect information until I was finally credited only $35 out of the $110 being told this was their base cost and the best they could give me. Their billing office was of no help either. This experience has been very disappointing and frustrating. I won't be returning to this or any Golden State Derm office and wouldn't recommend it to anyone.