Norcal Imaging - Pleasanton's Online Review Report Card

The administration of this location have no sense of a medical facility and the care and urgency required for such a place. They are absolutely wrong people for this kind of service. They answer the phone after 25 minutes. When I complain they say we have some hundred patients! I am wondering if all those patients are calling everyday at the same time?! Why Fremont office is prompt?! Fremont NorCal has a few patients?!  When I was objecting to this problem they say "this is the best we can do"! Really?!! Are you serious? Who is the chief of staff? I like to congratulate him or her for the training and exemplary caring staff!!! BTW, While I was there the same scenario happened to another patient and he got tossed around by administrative.

I'm a doctor that uses MRI and imaging centers to evaluate my patients. Today I was reading a report from Dr John Hamlin.There are major errors in this report.As a physician, I attempt to call into the Norcal office. I used the physician line....it went directly to a hold music for 6 minutes.I will never send any patient to this facility again. I can't believe how bad their radiologists are. And I have no way to rectify this situation.

APPOINTMENT LINE BLOWS!!! I have been trying to make an appointment for the last three days and was on hold for over an hour and still no rep to pick up the call. This is ridiculous!  If you can help it, go somewhere else to have it done.

I have a dr referral and have been calling for three days, have left two requests for appointments online, have had the administrative offices try to call and have not heard back from anyone. The administration office escalated the call to management since they too could not reach a live person. You cannot just walk in for this type of appointment, yet they make it impossible to schedule one. The front desk person on my last visit was extremely short with me and my concerns. She did not want me to talk to a nurse or health professional with my questions and concerns prior to my last appointment. I had to demand to and the practitioner was very helpful. The front desk needs help. There's no excuse for not being available for patients with health needs and dr referrals. This is mind blowing.

ALWAYS "short staffed" at the office and call center. I have NEVER (been going for about a year) been able to schedule on the phone. You will have to drive in and stand in the lobby to schedule. After waiting on the phone an hour (very typical) and not answering, they had me wait 30 minutes in the lobby just to schedule my appointment. It's not worth it. You will not be seen.

Terrible experience with their billing department. Logged on multiple times over the course of a few months with "No Balance" as my message. A few months later, I received a collections notice, with interest added on to a balance I could never find.

If you are looking for answers... don't come here! Went back and forth with this office for two weeks waiting to schedule a biopsy for something that could potentially be cancerous to be told that they are not able to take me bc I had not seen them for the ultrasound. Shouldn't that have been something you told me/ the office when the referral FIRST went through? Disappointed is an understatement. Will GLADLY not be going here if the office staff can't even get a referral correct.

I have been to NorCal Imaging for quite a few years now for my mammogram. The staff is wonderful and the technicians and radiologists are very nice and efficient. However, trying to get an appointment is an extremely painful experience and the reason that I cannot give them 5 stars. This has never been a problem in the past but now that I am reading other reviews it seems to be big one now for some reason. I called three days in a row and sat on hold for over 30 minutes each day waiting for someone to answer in scheduling. I finally hung up each time because I had other things to do. On the forth day I finally pushed "0" for the operator and she told me that people have waited an hour on hold for an appointment. I told her that was ridiculous and that if their call volume was that high, they need to hire some more employees. She told me that they already 7 people back there scheduling. Really? There are that many people calling that need their services that it takes an hour for 7 employees to get to the calls in a timely manner? There is a definite problem here and if you have another option to go somewhere else, you should do so. Obviously NorCal is in no hurry to get your business.

The front desk staff is very slow.I have tried scheduling appointments on the phone for Ultrasounds and wait time was anywhere between 30 min to 1 hour.I was told they will call me back so I don't have to wait that long but I never received a call back.Walk ins for X-rays are also not efficient.I told the front desk staff that the physician's office has faxed orders for X-ray.When I checked back after waiting for half an hour she said she didn't have time to check if they have received the fax.The best thing during a pandemic would be efficacy as keeping people waiting in doors is not smart.

0 stars if possible. There is no way you can have a customer wait MORE THAN 45mins Every time they call to make an appointment. Rude staff. 0 customer service