Mary Kasem's Online Review Report Card

Dr. Kasem is the kindest most attentive DR I’ve ever experienced. She’s been our family practitioner for almost ten years and I can’t imagine anyone else caring for my family. I’ve recommended Dr. Kasem to many friends and family and will continue to do so. I’ve never had a question unanswered and truly always feel the love and compassion from her. Thank you Dr. Kasem for providing the best medical treatment

Dr. Kasem and her team are very thorough kind hearted and detail oriented. They always take care of their patients

I had an appointment scheduled for a hand injury for 330 pm I called at 2pm and asked if I could go for an xray first. They told me no but had a 240 cancelation that I could take. I said yes and headed right over arriving 10 minutes early. When I arrived the staff told me they were running behind. I waited until 345pm my original appointment was at 330. I ended up leaving and going to Urgent care. The front desk people should know by now not to schedule if you are running hours behind or at least be sympathetic to peoples time and conditions.

I had an excellent annual physical today Dr. Kasem and her staff were all friendly and attentive and took their time. A great office.

My PCP shares an office with Dr. Kasem. My Dr wasnt in but I thought I needed antibiotics for an infection so I had to see her. Im so glad I did. Her residents were first to come in introduce themselves and start checking my infection. Very nice caring gentlemen. They talked to me about what they thought it was and it could be serious. Next Dr. Kasem came in and asked the residents about my diagnosis. She was very blunt and to the point. She repeated what they did and they all agreed I needed an emergency surgical procedure done to drain the infection. Dr. Kasem made sure I stayed in the office while her staff called multiple ENT Dr offices to get me in STAT. She said it was too serious for me to let it go so if they couldnt find an ENT I would need to go to ER. Fortunately they got me in to see the ENT within an hour Later that night I received a phone call from Dr. Kasem checking in on me to see how I was feeling and how the procedure went Lovely Dr. Highly recommend

Takes her time. Thorough makes referrals when necessary great bedside manner. Caring. Makes sure to convey information to family when necessary.

Called this morning to see if they could send in my prescription because I misplaced the paper one that they had given me she told me she would give me a call back to let me know. I even asked her if I could just go in and get another one still they told me they would call me back I called after lunch they told me to wait called at 2 they told me to wait that they will make sure I recieved a call before the end of the day called a 3 and still no answer I ended up calling at 455 no answer for them so now I have to go to urgent care to get that prescription because Im hurting really bad I cant believe they couldnt even give a call back for a simple request that shows how much they really care about the PATIENTS well being because I did express in how much pain I was. I will be changing doctors asap

The doctor is well experienced and courteous but she got the worst staff. Front office Hannalieu Joannastaff holds you on phone for way longer than needed sometimes more than 30 mins. The provider assistant staff never gets back to you. On repeated message requests they will call you back in an aggressive tone as if they are doing some favor on us. This feedback is for the doctor. If at all you get a chance to read this please pay attention towards your staff and hire someone who are compassionate towards the patients. Patients doesnt reach out to the doctors for fun they will call only if they are in need.

I never feel that this doctor truly cares about me and her staff is unfriendly.

Every time I have had reason to visit this Doctors office It has been an excellent experience. She listens asks questions and allows all the time needed with out seeming to hurry get me out and another patient in. That is important to me. She will refer to specialists when the situation is called for and oder tests when called for but she does not do that lightly. I would recommend this Dr. to anyone.