Kathy M. Clewell's Online Review Report Card

Do not use this provider. The first time I was on site, I was charged several hundred dollars, while my copay should have been $20. They said they had to do this to ensure my insurance would cover it, and would refund me after insurance is processed. That was in July and I still haven't been given a refund. I have gone back several times since and asked for a refund, and was told it just takes several months to process... I was also given a bill that they submitted to a processing company, that said I owed an additional few hundred dollars because my insurance didn't process it. However, when I checked with my insurance, they showed me a receipt for payment. So now I have a claims agent annoying me for money that I shouldn't have to pay... Do not use this provider. Edit: Also, they provided the incorrect insurance to secondary offices so I am have been getting notices that my insurance is invalid and I have to pay out of pocket… while my insurance has paid my doctor already. They are literally trying to get double the pay - such a scam.

Dr Clewell and her staff go above and beyond in every way. She is a caring and thorough doctor who looks at the big picture and works collaboratively with her patients. She looks deep into causes and will test as needed to determine what is going on. Her staff is extremely competent and pleasant and I've never had a billing issue as Tammie is do thorough. Stephanie is always patient with my questions and gets answers quickly and accurately. Karla is incredible! My son was terrified of needles and she got him over that to take blood and do vaccines. She is a pro and always kind and patient to work with your individual needs! The response time of the office is so prompt. Thank you to everyone for their great care and service!

Dr. Clewell herself is great. Her staff amd office is extremely disorganized and unprofessional to the point where it makes it difficult to see the doc. The office dropped my insurrance and did not tell me for 6 months until I needed my prescription refilled and then they told me to pay in cash in order to get it renewed. Who drops a patient right before they need a prescription renewed? Is that really the kind of office you want to go to?

As a new patient expect a lot better treatment. On my way to searth a new primary care physician.

Do not go here! The billing woman, I think named Tammy, was extremely rude and defensive towards me when I questioned my bill. I was pregnant and desperate for a covid test and could not find anywhere that had a same day test other than here. I had a covid test done out of the office by myself and did not see a doctor or nurse. They placed a bag outside the door for me to put my swab in and they collected the bag when I left and sent it to the lab to process. I was charged $100 for an established patient office visit when I wasn't even seen an established patient and wasn't seen in the office. I was told by the woman that takes care of the billing that $100 is what they charge for the nurse to put the test in a bag and fill out the form. She was defensive when I simply asked her why they billed for office visit. They bill everyone like that she said and that I'm responsible for my copay and they would not do me the courtesy of adjusting the copay since insurance already reimbursed 80%. She was very condescending to me. There is a better way to talk to your patients and ease them instead of being rude. It's honestly a matter of principle and how you run your business in the way your speak to your so called "established patient". This office billed for the wrong code just to get extra money and refuses to fix it or write it off. Covid tests are covered by insurance so if they would have billed it correctly I wouldn't have a copay. Needless to say I would not recommend going here as the staff is rude and focused solely on money!

I have been seeing Dr.Clewell for a few months and I don't think i have had a better primary care doctor. She has listened to me and my problems and didn't dismiss at all and instead is working with me. She understands mental health can interfere at times and has always been very epithetic to me. I feel really lucky I found her office. Her office staff and nurses are also amazing. They really care about their patients and try to help me with any problems that occur. They have always been timely and hold to it as well. Truly a great office and I will be recommending her to anyone, especially if they think they are dealing with hidden illness.

I came to this office with high hopes considering the amount of good reviews they have. Unfortunately I have almost nothing good to say about them. This office will charge you for the air you breathe while there. On multiple instances they claimed my insurance would not cover certain things if done on the same day so they forced me go on separate occasions and obviously pay for each visit without any proof my insurance would not cover these things on the same day. Aside from that, the doctor will not even call you with test results until you have paid the copay which the front desk will hound you for before the call even begins, the call she will 100% be late to. I had multiple issues that were “addressed” by this doctor that were not solved so I self referred to specialists who were actually able to help. The office staff, with the exception of the nurse, is completely incompetent and disorganized. They don’t ever know what they are talking about, and will not inform you about denied prior authorizations they receive. There is so much I can say about this but instead I’ll share my biggest issue with this office. The front desk woman “Stephanie” is by far the rudest and most insensitive person at this office. Not one conversation I ever had with this woman didn’t result in me being furious after the way I was treated and spoken to. When I started to question what I was being charged for and why my insurance was not covering it she became defensive and then began to try to insult me by making comments about me not being able to afford the treatments the doctor was recommending. Who is to say I don’t have the means to pay for treatment, I just need to be aware of what I am paying for and why my insurance “does not cover” these things. She is extremely disrespectful and does not care about anything other than collecting your money and treating you like you’re beneath her. Lastly I decided to go to another office, due to many reasons, and they refused to send my new doctor any of my records until I paid a fee for them to do so. DO NOT COME TO THIS OFFICE!!

I came to this office with high hopes considering the amount of good reviews they have. Unfortunately I have almost nothing good to say about them. This office will charge you for the air you breathe while there. On multiple instances they claimed my insurance would not cover certain things if done on the same day so they forced me go on separate occasions and obviously pay for each visit without ...

I came to this office with high hopes considering the amount of good reviews they have. Unfortunately I have almost nothing good to say about them. This office will charge you for the air you breathe while there. On multiple instances they claimed my insurance would not cover certain things if done on the same day so they forced me go on separate occasions and obviously pay for each visit without any proof my insurance would not cover these things on the same day. Aside from that, the doctor will not even call you with test results until you have paid the copay which the front desk will hound you for before the call even begins, the call she will 100% be late to. I had multiple issues that were "addressed" by this doctor that were not solved so I self referred to specialists who were actually able to help. The office staff, with the exception of the nurse, is completely incompetent and disorganized. They don't ever know what they are talking about, and will not inform you about denied prior authorizations they receive. There is so much I can say about this but instead I'll share my biggest issue with this office. The front desk woman "Stephanie" is by far the rudest and most insensitive person at this office. Not one conversation I ever had with this woman didn't result in me being furious after the way I was treated and spoken to. When I started to question what I was being charged for and why my insurance was not covering it she became defensive and then began to try to insult me by making comments about me not being able to afford the treatments the doctor was recommending. Who is to say I don't have the means to pay for treatment, I just need to be aware of what I am paying for and why my insurance "does not cover" these things. She is extremely disrespectful and does not care about anything other than collecting your money and treating you like you're beneath her. Lastly I decided to go to another office, due to many reasons, and they refused to send my new doctor any of my records until I paid a fee for them to do so. DO NOT COME TO THIS OFFICE!!

Absolutely repulsive doctor. Has zero medical abilities and lacks communication skills. Please don't waste your time with such a reckless, disorganized and rude physician. If anything she should lose her license because she is not fit to practice in this state.