Richard Kyaw's Online Review Report Card

Pay attention to everything the people above said. The office is a train wreck. I've been trying to get a report on a test I took a month ago. No luck. Stay away.

I would advise new patients considering selecting this practice for their primary care to look elsewhere. I have been with "Dr. Richard Kyaw" for over a year and a half and never actually meet the doctor. His wife, a physicians assistant, Raquel Medeiros, appears to actually run the practice and is the only "doctor" you will actually see. I have had specialists I have seen refer to him as "the mystery man". For the first year I was fine seeing Raquel. She is nice enough and generally answered my question though I always felt rushed. They sent me for referrals to several specialists to check up on several issues I was having and were good about filling needed prescriptions. That is until I developed a problem that need more immediate and ongoing attention. Now I have to fight to get appointments. Today I went in for test results and even Raquel would not see me to give me results and answer questions, only a nurse would speak with me. I have had to go through my insurance (IEHP) to force them to respond and give me an appointment. My impression is that now that I am a more complex (troublesome) patient that needs more attention than just a quick visit every 6 months, they don't want to service me any longer. It is probably because I am a MediCal patient and it is not cost effective for them to see me. It is very frustrating. Let me also caution you about positive reviews left here. During a office visit 6 months ago, before Raquel saw me, a nurse came in the room with a computer tablet and asked me to post a positive review online for them. I thought that very odd and felt I was being pressured to doing something that should be my choice to do on my own time. Against my better judgment I did as they asked, given my experience until than had been mostly positive. I really regret it now. So beware that some of the positive reviews may have similarly been un-professionally coerced in-office. One last thing, their phlebotomist are terrible! I would suggest that you have any blood work done at the LabCorp at Desert Aids Project in Palms Springs were the phlebotomist are well trained and professional. At Dr. Kyaw office several staff will come in and screw up and stick you in both arms until they finally find a vein.

I would advise new patients considering selecting this practice for their primary care to look elsewhere. I have been with "Dr. Richard Kyaw" for over a year and a half and never actually meet the doctor. His wife, a physicians assistant, Raquel Medeiros, appears to actually run the practice and is the only "doctor" you will actually see. I have had specialists I have seen refer to him as "the mystery man". For the first year I was fine seeing Raquel. She is nice enough and generally answered my question though I always felt rushed. They sent me for referrals to several specialists to check up on several issues I was having and were good about filling needed prescriptions. That is until I developed a problem that need more immediate and ongoing attention. Now I have to fight to get appointments. Today I went in for test results and even Raquel would not see me to give me results and answer questions, only a nurse would speak with me. I have had to go through my insurance (IEHP) to force them to respond and give me an appointment. My impression is that now that I am a more complex (troublesome) patient that needs more attention than just a quick visit every 6 months, they don't want to service me any longer. It is probably because I am a MediCal patient and it is not cost effective for them to see me. It is very frustrating. Let me also caution you about positive reviews left here. During a office visit 6 months ago, before Raquel saw me, a nurse came in the room with a computer tablet and asked me to post a positive review online for them. I thought that very odd and felt I was being pressured to doing something that should be my choice to do on my own time. Against my better judgment I did as they asked, given my experience until than had been mostly positive. I really regret it now. So beware that some of the positive reviews may have similarly been un-professionally coerced in-office. One last thing, their phlebotomist are terrible! I would suggest that you have any blood work done at the LabCorp at Desert Aids Project in Palms Springs were the phlebotomist are well trained and professional. At Dr. Kyaw office several staff will come in and screw up and stick you in both arms until they finally find a vein.

This office is very organized, and staff is always kind

I give 0 star if I could ... Worst experience ever ... They don't return calls ... They charge services that I didn't get .... Long waiting time (over 1 hour) even with appointment several times ... The office staff is very nice, but inefficient, doesn't know what they are doing.

I give 0 star if I could ... Worst experience ever ... They don't return calls ... They charge services that I didn't get .... Long waiting time (over 1 hour) even with appointment several times ... The office staff is very nice, but inefficient, doesn't know what they are doing.

Dr.Kyaw seems to be a referral specialist. The back office is HORRIBLE!! I Can't get meds renewed in a timely manner, wait days upon days for a call back. Then they get it wrong or keep asking for the same info. I hope I NEVER have to depend on these people again.

They suck with the prescriptions they always send the prescriptions by fax and the pharmacy to receive anything it's a pain in the #%}}}

I called to make an appointment the receptionist was very friendly she asked me to choose a date and time and she would make sure to work with my schedule I went in had no wait time and had someone help me fill out my new patient paperwork I thought that was terrific PA was great I was very satisfied with the service

I called to make an appointment the receptionist was very friendly she asked me to choose a date and time and she would make sure to work with my schedule I went in had no wait time and had someone help me fill out my new patient paperwork I thought that was terrific PA was great I was very satisfied with the service