Shireen V Guide's Online Review Report Card

Avoid this office! It is horribly run and there are significantly better dermatologists out there. Doctor doesn't follow up on care or return phone calls. The billing for the office is the worst I have ever encountered. I received a bill from the office 15 months after treatment! There is no apology when you prove it was paid or reimbursement when you have to pay the bank fee for a copy of the cancelled check. Then I received another one over 2 years later that had never been submitted to my insurance company! They expected me to pay the full amount. It is well past their contractural limits so my insurance company got involved and sent them a cease and desist letter so they would stop harassing me. I have multiple neighbors that have had repeated billing problems with them. No redeeming value. Avoid Dr. Guide.

Avoid this office! It is horribly run and there are significantly better dermatologists out there. Doctor doesn't follow up on care or return phone calls. The billing for the office is the worst I have ever encountered. I received a bill from the office 15 months after treatment! There is no apology when you prove it was paid or reimbursement when you have to pay the bank fee for a copy of the cancelled check. Then I received another one over 2 years later that had never been submitted to my insurance company! They expected me to pay the full amount. It is well past their contractural limits so my insurance company got involved and sent them a cease and desist letter so they would stop harassing me. I have multiple neighbors that have had repeated billing problems with them. No redeeming value. Avoid Dr. Guide.

Avoid this office! It is horribly run and there are significantly better dermatologists out there. Doctor doesn't follow up on care or return phone calls. The billing for the office is the worst I have ever encountered. I received a bill from the office 15 months after treatment! There is no apology when you prove it was paid or reimbursement when you have to pay the bank fee for a copy of the cancelled check. Then I received another one over 2 years later that had never been submitted to my insurance company! They expected me to pay the full amount. It is well past their contractural limits so my insurance company got involved and sent them a cease and desist letter so they would stop harassing me. I have multiple neighbors that have had repeated billing problems with them. No redeeming value. Avoid Dr. Guide.

My son has been seeing Dr Guide as well as Kendra in the SC office and they’ve done an amazing job helping him get rid of his severe acne with accutane. The staff are wonderful in both offices and he feels so comfortable sharing and talking to them about his biggest insecurity which has been his cystic acne. The medication has done wonders for his confidence and self esteem. We were referred by my neighbor who also took her son to Dr Guide and had so many good things to say and I share that same philosophy she had with Dr Guide’s team. We are still continuing the accutane and look forward to the day when he will be officially acne free completely. It’s a commitment but so worth it. We are in good hands!

Dr. Guide is awesome! She gets 5 stars, she’s very knowledgeable and efficient and was accurate in diagnosing my daughter’s face allergy from one look….. in the other hand, her front disk office/ appointment girl (not sure what’s her name) is so rude and unprofessional that know nothing about customer service!! After rescheduling my appointment two times, pushing me month ahead and while discussing the urgency of my appointment she hanged the phone on my face!!I wish I could see Dr. Guide in different office as I wont waist a good doctor’s consultation over staff issues but yet won’t wanna deal with that lady from front office ever again! what an unnecessary dilemma!

Exceptional, she discovered extremely early (stage 0) Melanoma on my back during my first visit, a routine skin check. The cancer was so new it was not discovered in the pathology report but in genetic testing she ordered due to the clinical presentation. Dr Guide then changed her schedule so she could schedule my surgery ASAP. Her surgical skills are outstanding and a year later I have almost no scar. Melanoma is a very scary experience, Dr. Guide managed my anxiety and fear with kindness, compassion, and professionalism. I highly recommend Dr. Guide.

Exceptional she discovered extremely early stage 0 Melanoma on my back during my first visit a routine skin check. The cancer was so new it was not discovered in the pathology report but in genetic testing she ordered due to the clinical presentation. Dr Guide then changed her schedule so she could schedule my surgery ASAP. Her surgical skills are outstanding and a year later I have almost no scar. Melanoma is a very scary experience Dr. Guide managed my anxiety and fear with kindness compassion and professionalism. I highly recommend Dr. Guide.

We had the worst experience with Dr. Shireen Guide. We waited for about 1 hour for both two visits and waited for 1 month to get the lab result which she said we can get it about one week. In addition to this she was very impatient and rushed during the whole process without even greetings. She just took the lab sample and gave the prescriptions without detailed explanations of why my son needs to take that. Were so confused after the visit and would not recommend her to anyone else.

We had the worst experience with Dr. Shireen Guide. We waited for about 1 hour for both two visits and waited for 1 month to get the lab result, which she said we can get it about one week. In addition to this, she was very impatient and rushed during the whole process without even greetings. She just took the lab sample and gave the prescriptions without detailed explanations of why my son needs to take that. We're so confused after the visit and would not recommend her to anyone else.

Due to the urgency of my child’s health the pediatrician referred me to this particular office, since my child’s health improved significantly I will now follow up with a different doctor.The costumer service is horrid. I have called the office number provided , but the person who answers it’s either a rude, unprofessional male receptionist or an inattentive woman that puts me on hold for a long period of time. I would understand the rude treatment if I were talking/treating them with a vile attitude but I don’t have no desire of treating others that way. They function as though they are DMV employees.The doctor however is very knowledgeable and efficient. When I took my son to the clinic for an on going skin problem she was able diagnose his condition in a matter of minutes. I was satisfied with the visit because she prescribed a treatment that definitely helped improve his condition. Since the skin condition disappeared I no longer have to deal with the staff which is wonderful.BE KIND!! Treat others the same way that you want to be treated.