Aegis Treatment Centers Redlands's Online Review Report Card

If possible I’d like to ask for the email address to this location directly. Anyone know how to reach direct contact ? Everyone is incredible here at Aegis in Redlands, CA. & from the the administration down through the front desk girls & security- I’m appreciative for. I learned what hope meant w the help of allof you especially including the help I’ve received personally from the counselors guidance. Stay well & stay a blessing

SMH..worst place ever.

Great facility, excellent staff. Dosing Nurses are very welcoming and respectful. Lobby staff very welcoming and accommodating always trying to make your visit comfortable. Doctors and Counselors work very hard to help with your recovery. Overall everyone there really cares about your individual recovery.

Best Outpatient treatment center

Great staff. Fair and understanding. They are in the business to help people which is more than I can say for some places. If you go here with the intention of self improvement and are willing to accept help. This is a grwat place for you.

This place does not cater to the mental health needs of patients. They find it amusing to decline methadone administration when patients fail to comply with outrageous rules. Such protocols would not be permitted at other healthcare facilities that treat major health problems. Perhaps it is because their main patient population is heroin addicts, but that does not make it okay to choose when a patient receives their medication, especially if the one deciding is NOT a doctor such as Christine. I am quite disappointed in their patient care.

Great if u are serious about your sobriety but need me personal at front desk very rude not friendly seems judgmental but 10 for everyone else

Worst clinic do not use aegis treatment center staff is really unprofessional and the manager is the worst horrible lady should get out of treatment she’s rates at the top of my list for worst person to ever encounter

They really seem to care about your health & sobriety.

Only place that finally got me clean.

Great staff and service they care 👍

This is the third methadone clinic I have been to since starting treatment in October of 2016 and while not the worst, there is definitely room for improvement. In reality I have only two complaints, one of which is a complaint that is not unique to this clinic.This clinic, like all clinics is feeling the pressure of the ever increasing opioid epidemic and is being overwhelmed with people seeking treatment. Unfortunately this effects the care provided by the staff. Since this place is fairly new I have experienced this less than at other local clinics, but none the less they are short staffed and resolving an issue can be time consuming and more difficult than necessary.My biggest complaint is the staff, one in particular. I cannot remember her name but she is one of the females responsible for checking in patients among other things. From day one, without any provocation she has been rude, short and at times, impeded my care. This behavior continued and escalated to the point of a minor altercation. I transferred from the Aegis Ontario clinic and there were some dependencies about what I was told there and what the reality of the transfer process at the Redlands clinic. It took them two weeks to get my take homes back, which is a week longer than it is supposed to take. So on the day I was supposed to finally receive them back there was another set back. Naturally I was slightly upset, but the employee's attitude, demeanor and snide comments made me angry. So angry I too said some rude things. However this is the one and only time for me and at least the third and worst time for her. She even said very snide that I could go back to Ontario, which we both know would take another few weeks to orchestrate.I will say that Christine, the clinic manager did handle the situation to my satisfaction, but because they are under staffed and she is also counseling on top of her other duties, Christine's absence allowed the situation to escalate much further than it need to. I also didn't appreciate her assuming that I was the only one whose behavior needed to be addressed without hearing my side of the altercation. In the end, she promised to address the employees behavior, but I still feel a little upset at the whole situation.However, other than that one bad egg, everyone else is great, especially my counselor David. You will also never wait more than a few minutes to medicate, which speaking from experience, is the exact opposite of the other clinics in the area which can sometimes take 20-45mins.

Very friendly staff , great managment , overall the best clinic I have been too

I only pict four stars cuz know one else did it yet.. hehehehe!!!!! But, it's a hella nice place to curtisy dose and go about your day. Though, I did have a set back when my counselor from my home dispensary forgot to send my paperwork to the doctor so I didn't get dosed for a whole weekend and made me relapse and yea,,, that sucks... I had a spat at the counselor at the clinic desk and she's cool with me now.But, yea I go in I throw um 20$ and I go and get my methadone and it's all ok all day!!!! I don't have to use at all to stay well. And, I am doing very well. I haven't used a needle for a year and a half almost.. and I feel great about it and I'm Soo well.. I almost died because I started getting pnumonia and was hospitalized for about 3 weeks.So, Thank U to all of the counselors who helped me through out my recovery. And, it's right down the street from where my bro lives Soo.... It rocks 5⭐

One of the nicest cleanest places I've ever gone 2 for methadone, staff is nice and helpful. And i cant stress this enough how very clean of a facility

Pro recovery and sobriety

This is the worst place ever.  I'd recommend going anywhere else but here. Sylvia and Christine are two of the most miserable people on planet earth and will use their authority to make your life as miserable as theirs is. I have reported Christine to Aegis corporate headquarters at least 3 times now ,due to her unprofessional ,cruel and unusual treatment of the clients there. She definitely plays favorites and discriminates against people she doesn't like.  She's a horrible person.  Sylvia is her little "teachers pet" type of puppet, who loves to tattle on everyone and everything to Christine if she thinks it will get someone in trouble, and especially for no reason other than to make someone's life a little harder ,she loves getting christine riled up about the stupidest shit ever. These two people need mental help as they're both so sadistic and cruel to people, its absolutely disgusting.  They both need to find different jobs, far away from people who actually need compassion and help.  All they're doing is taking advantage of the position they're in, using it to make innocent people suffer even more. Sylvia is a counselor there but how or why would you want to confide in someone like her who constantly gossips to christine about private things. It's sad qand very wrong. Kayla, the dosing nurse, is the only one there with an actual heart and cares about the patients,  but I do wonder how she can work in that environment,  surrounded by a bunch of sadistic assholes who like terrorizing innocent people for no reason, other than the fact that " they can ". I find it disturbing that she herself doesn't report them to her superiors and do something about it. Because doing nothing and just standing by watching it happen is just as bad as being involved. Anyways,,,dont go here or let anyone you care about GO here. Its evil.

Aegis Treatment center is the best! All of the staff are professional and courteous, from the front office staff to the med nurse, doctor and clinic manager. When you hear the phrase methadone clinic, this is not the atmosphere you'd picture. The clinic is always clean, never over crowded and you are always welcomed with a smile and greeted on a first name basis. You feel like you are legitimately cared for at this clinic!

Aegis redlands, I absolutely enjoy everything about aegis treatment in redlands, the staff is very friendly and professional, I am treated with utmost respect and care. I know with the staff and the Care given I will successfully complete treatment. Thank you aegis redlands. Submitted by, Terry Myers, 08/10/2018

Best methadone clinic I've ever been to. AMAZING staff who actually care!