Inland Surgery Center's Online Review Report Card

Worst experience ever

Very rude billing department with no help. The representative Hector was unwilling to solve billing discrepancies and made it feel like my, "the patients" fault. Both of my experiences here the bill comes 3 months after the procedure with no explanation... seems suspicious! I was friendly and polite but that did not change how I was attacked from the beginning of the call. Will not be back, thanks!

My experience was great! No complaints whatsoever. The staff there was amazing and helpful in every way.

I had a bad experience with this place

Do your self a favor avoid this place at all cost.

Soo I called because I needed information and gabby at the front desk I'm assuming was just really rude dismissive and has a snobby attitude (her tone of voice) like excuse me mam that's ur job if you don't like it go find another one have a little more patience and compassion for someone calling trying to get information for ur office or maybe they should just fire you fix ur attitude!!!!!!

I was sent to Inland Surgery Center, for ankle surgery, back in October 2021. When I arrived, the secretary at the front kindly greeted me and told me to I'd be helped in a bit. Eventually I make my way to the back for pre-op. I'm assigned a lovely nurse whose name I can't remember - she had a tattoo. While she's setting me up, she makes conversation to ease my anxiety. After I'm attached to a dozen wires, she accidentally pages another nurse into the room. A male nurse comes in and she tells him it was an accident. But since he's there, could he go to check my urine test. Before he leaves to get my results, he checks my chart for my name. He says my name in an overly exaggerated tone (mocking a Mexican accent). He then says, "See, I can speak Mexican." I frown at his comment and proceed to tell him that my last name is German, so he then does the nazi salute. At this point I am speechless. He then leaves the room to finally get my urine results. He returns a minute later and as he's making his way back, he shouted, "A plus sign means positive, right?"When I hear that, my heart stops because my husband and I have been trying to have a kid for almost two years. I look at him and he says, "Just kidding!" I start to cry uncontrollably. I'm heart broken. My nurse does her best to help me calm down and at this point there's another female nurse helping me, too. The male nurse leaves after he realizes his mistake. I wish I had complained about it in person like my husband wanted. When he picked me up after surgery, he couldn't understand why I was so upset. I told him and he was furious. But I told him we could call and deal with it over phone (didn't want to become confrontational).When They called to check in me the following day, I told the lady about my experience. Unfortunately this woman kept asking me to repeat myself 3 times which made it more difficult for me to move on. Eventually the head nurse got back to me and said that he would be dealt with. I really do hope he was spoken with and given some training. No one should ever experience this kind of behavior from anyone, especially a professional. I was already stressed out about surgery and then experiencing this right beforehand made it a nightmare.

The staff is very nice and willing to wait on you hand and foot. They joke in front of you but also very professional at the same time. They made me feel very comfortable and were able to calm my nerves before my surgery. 10/10 would recommend for the lovely staff alone.

Professional and Friendly staff

Had cataract surgery this morning. Outstanding customer service at check in. Every nurse and medical assistant that I had contact with was friendly and professional. I commend the staff of this facility and would recommend it to everyone.