Beach Cities Advanced Imaging's Online Review Report Card

When your doctor refers you to this facility, in order to make up an appointment, you have to call a central scheduling department in the Philippines. These people at the scheduling department are rude, uncooperative, and you cannot understand what they are saying. They are very impatient and if you ask them to repeat themselves they become really hostile. It took me an hour to schedule a bleepity bleep-appointment. They insist that you use some kind of an app to take a picture of your referral and send it to them electronically and then they ask you for all of the information that is on the referral form that you just sent. If your doctor refers you to this facility, DO NOT call the number on the referral form. Look up the number for Pacific Imaging at the address on the form and call the facility directly. The people at the facility are very friendly and cooperative.If it weren't for the fact that this company uses this third-party scheduling system, I would give this facility five stars easily!

What a waste of time! I've called last week to get appointment for X-ray... .They told me no need to get appointments you can walk in.So I went there at 1:00 pm on Monday and they said the Xray staff is not working ,come back some other day.I went there today(Tuesday) and saw lots of people are waiting for Xray,I filled out the forms and went to sit on the chair.TV was too loud that was bothering so much (it was talking about cancer and covid). I asked them nicely to lower the sound and they ignored so I did myself. Then one of the staff who was sitting behind the glass came out and yelled don't touch the TV with attitude just like a pig.Well,.... ..... who are sitting behind the counter, if you want to hear The loud BS on TV, you can have the TV where you are sitting and make it loud! Not your fault. If I had that much fat around my brain and ears, I was not gonna be able to hear either!Very rude! disgusted!

Horrible customer service at the Redondo Beach office. I was told X-rays are walk-in so I walk in at 2:07 and was told a 30 min wait. After an hour waiting, I go to front desk and they said, sorry 5 minutes...after 5 min, sorry 10 minutes (you get the picture, just jerking my chain). Another patient waiting overheard me and said "GOOD LUCK! I had an appt at 2 pm and I'm STILL waiting!" (an hour later). The clerk heard him and said "oh sorry sir, your appt was at 3 pm not 2, he had been given wrong info and had been waiting over an hour for nothing! That was the last straw for me, I got up and walked out. I will NEVER go back to this location. The only reason I went was because it was close to my house. Run by a bunch of unprofessional Mickey Mouse morons who don't know their @ss from a hole in the wall. And it wasn't even that busy!! Stay clear from this location, they are ridiculously slow and stupid.

super friendly front desk that made me feel welcome and at ease. CT scan was quick and effortless. in and out within like 30 minutes.

Very professional fast and efficient while being friendly and respectful. Took me right in on scheduleI used their website to preregister. Would recommend.

Staff courteous friendly helpful. Super clean office COVID compliant. I was in out before my scheduled appointment

Everybody there is nice and friendly thank You

Appointment was right on time. No having to sit down for a extended period of time waiting. Very nice and friendly staff. Pleasant experience.

Ive read all of the other reviews and Im a little baffled. My setup for appointment was relatively easy they did text me to confirm my appointment which was fine. On appointment day I arrived half an hour early as they requested. The girl who did my MRI was was very sweet and did everything possible to make sure that I was comfortable while in  that MRI tube.Everything went as smooth as can be and I would say I was in and out in probably an hour to an hour and a half. For me it could not have gone any better. Also if you have to in the tube not only use ear plugs that they give youbut ask the girl to put a towel on both sides of your ear to dampen the noise. The added cushion helps against the somewhat loud noise the MRI puts out. I have not received the final written results of my MRI nor have I gone to my doctor yet to have him analyze it but Im assuming all will be well. If not i guess i will be checking back into yelp

I've read all of the other reviews, and I'm a little baffled. My setup for appointment was relatively easy, they did text me to confirm my appointment, which was fine. On appointment day I arrived half an hour early as they requested. The girl who did my MRI was was very sweet, and did everything possible to make sure that I was comfortable while in that MRI tube.Everything went as smooth as can be and I would say I was in and out in probably an hour, to an hour and a half. For me it could not have gone any better. Also if you have to in the tube, not only use ear plugs that they give you,but ask the girl to put a towel on both sides of your ear to dampen the noise. The added cushion helps against the somewhat loud noise the MRI puts out. I have not received the final written results of my MRI nor have I gone to my doctor yet to have him analyze it, but I'm assuming all will be well. If not, i guess i will be checking back into yelp