Magicland Childrens Dental Of Rialto's Online Review Report Card

I have a special needs son and I have to sit in my car from 45 minutes to an hour for Ortho Dr. to see him. I dont understand what the hold up is if I always ask if my son can be seen 1st thing in the morning due to him being Autistic. I hope this situation gets fixed ASAP oh and by the way front drsk staff NEEDS TO BE MORE PROFESSIONAL AND FRIENDLY its a shame everytime I walk in they have a long face.

This office is the best. All of my visits have been very pleasant, the staff are very friendly and helpful. I’m always in and out no long delays like some other offices and even if there is a small wait it is reasonable and understandable given the amount of patients that come in and out of the office. I’m glad that I have chosen this office for my braces. The Doctor is very nice and gives you constant updates and progress on your braces. I do want to express that the orthodontist and his assistants are amazing🙌🏽, they get you in and out because they understand the value of peoples time.

Such an amazing office! All the staff are super helpful an the doctors are awesome!

I highly recommend this Magicaland Dental specialty for braces. I want to thank Maria Ortega and Yessenia Cardenas thank you lady's for all your help you guys answered all my questions gave me a great customer service. Magicland dental this lady's are really great.

This place was nice for the kids. Unfortunately, wait time was too long for someone that had an appointment, so plan ahead. Receptionist can be friendlier since they are the first point of contact but paperwork was smooth. I liked that they were up to date with technology and the technician was friendly. I will add that their bedside manners can improve as kids don’t know what to expect next. I will update this after a future visit as there is room for improvement but one thing I will say, they weren’t pushy and tried to add on services that weren’t needed, so that is a huge plus!

I’ve been taking my children here for over a year and they are always kind and considerate of my children’s comfort and concerns. Dr. Rou and her team should be commended for their hard work. I called and got an appointment right away because my daughter needed immediate attention. We were both relieved to get the pain and medication we needed. Thank you everyone at Magicland. And thank you to the dentist who helped us last night as well.

Mi cita era a las tres, y tuve que esperar dos horas para q atendieran a mi hijo.

Very clean and kind staff. Took my son here for the first time. Wait time was not long.

My daughter went in for her six month visit. Unfortunately she had two cavities and she has to come back three weeks to get them seeing again. I don’t understand why they don’t treat it there while you’re in the office you have to come back and wait so long. Also when you make an appointment sometimes the wait time is over an hour. They see patients quickly at the customer service gets over scene. They don’t spend an adequate time with each patient. Not very happy with this office will be changing after her braces are gone on my other kids are transferring.Don’t recommend this place anymore

Waited over an hour to never be called. Other party that was 30 minutes late to their appointment was seen before us, which they didn't even have all their "paperwork" filled out and yet were still called in. What's the point of having an appointment and being there on time if you still have to wait 1 hour+ and they'll just take anyone they feel like. Also being short on doctors in the back isn't an excuse. That's unfortunately your problem not mine. If this is something hindering your service, reschedule patients, don't make them waste their time because of your incompetence.