Orthopedic Medical Group Of Riverside's Online Review Report Card

I arrived 15 minutes early and ended up sitting in waiting room for 45 minutes after appointment.. The receptionist wasn't very friendly or personable.. Once we were called back into a room.. Dr. Gonzales was very nice when he came in the room and explained everything.. Then when the guy came in for the boot fitting - he was also very nice with assistance with fitting the boot.. Then when leaving and setting the follow up - there was a different lady as the receptionist and she was very nice..

This place is a damn joke. Took my wife there today for an appointment. Her appointment was at 11:05 am. It's 2:50 pm and she's still waiting. This place is dog shit. Seriously, horrible. A joke.

Yes the Doctor and Nurse, and front Desk staff is nice, abd quick getting your paoer wrong done quick , for disability. But waiting a boot for my foot on my broken foot is crazy!!, i hadxto buy something temporary to walk on.

Very nice! Great you with a smile and a warm greeting! Very professional!

I WOULD GIVE THEM LESS STARS IF I COULDWORST DOCTORS OFFICE I HAVE EVER BEEN TO!!The staff is extremely rude, and unhelpful. They don’t want to help you. They don’t even want you there. They have NO SENSE in of patient care. Not to mention, extremely unknowledgeable. Always have to ask someone else for something else.The wait time is ridiculous. The doctor are rude.They provide NO PAPERWORK WITHOUT PAYING A 20$ fee!!!DO NOT COME HERE !!!!I hope no one ever has to come here because it’s really a horrible horrible experience every time I’ve come.

I did a surgery here a couple of months ago and it was successful without complications. The doctor was professional and knowledgeable. I know that because I have not had any more problems again.

To start off, I am a cash patient. Well, the staff was kind and helpfull. I never even saw Dr. Gonzales. He looked at my x rey, told the nurse to tell me "I need Radial Head Replacement surgery, it's very expensive and to go County Hospital." So after crying, stressing on how I was going to afford surgery, I am told by ER Doctor "no, I do not need surgery and I don't even need a cast." "The Radial Head fracture was already healing and it would be fine, and to not pick anything up." I am sure if I had insurance, I would be having an unnecessary and unneeded surgery because the Dr. said I needed it.  ALWAYS GET A SECOND OPINION!!!

I did not appreciate how I was treated after my post opt by the staff and Dr. Gonzalez. On my first visit I went alone with an injury to my hand nd asked one of the ladies at the front desk if someone can HELP me fill out the paperwork and it was obvious I couldn't write wit my dominant right hand. So Beside noticing her ugly negative body language because I needed assistants she goes off and tells me "You should of brought someone with you to help out because we're to busy." So on my next visit I felt like I couldn't get a word in; it was jus lik they wanted to move on to the next person and didn't care what I felt or gave a dame on what one had to say. I'm pretty sure I'm not the only one that feels this way or had the same experience I bet...

My 75 year old mother has a fractured ankle. They didn't splint her foot or give her a brace. They contacted her insurance company, and said the brace should be ready within a day or two. We never heard back. We called back this morning (Monday), and they said they hadn't heard from the insurance. We were then told to reschedule her appointment (Tuesday). So I did, for Wednesday, because they're closed on the 4th of July. There was no offer of "bring her in and we'll do something temporary", just the expectation that we have to wait until the brace is ready. I understand that they have to wait on the insurance company, but why are they not offering my elderly mother another solution in the meantime? It's ridiculous that the patients have to jump through so many hoops, just to get proper medical care. 😡

Love them thank you Dr.P and her nurse they are excellent beautiful people always willing to help make sure your comfortable and on your way to Healing