Physicians Immediate Care's Online Review Report Card

I can’t sing enough praises about my care today. Haley was my PA and went above and beyond on the day after Thanksgiving to help me with my issue. She even called my doctor in Michigan several times. She talked to her Regional Director. I do not believe you can teach empathy or compassion, and I honestly wished Haley was my Doctor and I could always see her. So so wonderful!!! The two girls at the front desk were amazing too. Everyone was. And it was busy. 5 stars. Thank you Haley and team. South Bend

If Zero Stars was an option it would be my choice. This facility refused to give me SelfPay pricing up front and I was told if I have insurance to use it because my deductible would be cheaper then the exam and labs for my sons diagnosis of Influenza B. They charged my insurance nearly $700 for a visit that would have cost $165 with the SelfPay pricing. With 60/40 Deductible, the uncovered portion for me to pay was near $300, considerable more then the potential $165. Health Insurance cost us so much because of places like this robbing the Insure patients blind. Demand clear pricing options if you have a higher deductible. Charging insurance $700 for a $165 visit is robbery.

Do NOT go to this Doctor John Koehler.I have a workers comp claim that I have to see a doctor once a year, I had all the paper work with me. This Dr. Koehler wanted to charge me $250 just to see him. I told him this is workers comp that I have been on for over 10 years and the government pays for the visit. He said I still have to pay the $250. This is illegal to charge the government full price for an appointment and charge me extra for it. I am reporting him to workmens comp. Dr. John Koehler Background check 2 disciplinary actions FoundDisciplinary action in another state (12/20/2016)Disciplinary action in another state (6/15/2016)3 board actions FoundFailure to disclose required information (12/13/2016)Disciplinary action in another state (6/28/2016)Failure to Provide Adequate Supervision (9/14/2015)https://www.healthgrades.com/physician/drjohnkoehlerxl7pt

Doctors and attending were great! But I would never return to this particular location at 4211 N Cicero. The owner of the parking lot has security installing boots on cars that are partially parked on a yellow parking stripe. $170. To remove the boot! Reprehensible is the only word that comes to mind. The owner of this building should go to jail for his behavior!!!

DID NOT HAVE A LONG WAIT TIME.

They could improve their billing practices finally got my insurance to pay my claim that I originally paid out of pocket and needed to be reimbursed almost $300 and they told me that $173 was applied to an open bill that my insurance denied that is not right they should ask before taking my money now I have to go through this whole process again because I have to send my insurance a form and then they will pay the claim so they will hear from me again. I loved the west loop office but I will never go back because the billing department. I did not want to pay out of pocket and told me that I could not speak with a manager I have to email something an email address. WORST BILLING PRACTICES

I shouldnt be billed to have a Covid19 test when Im an essential health care worker who barely makes enough to get by. You people are a cheap excuse for a medical service. The people were nice. Your business practices are garbage. Youre not part of public health. Your part of for profit health. And I find that to be a trashy thing to do and you should be ashamed of this.

Awesome place to work ! Good to employees !! I love you guys thank you for loving your employees!

My employer recommended this facility as they need the best immediate medical care center. The Bucktown facility was immediate, genuine, caring and professional. Thankz for your facility and please continue to provide you amazing service. Sincerely!

Dont waste your time going here during the Covid19 pandemic, how is it their advertising rapid covid test but refuse to give xrays to check for phenomena because its a symptom of Covid19. they also push for immediate payment if they dont take your insurance. well we can swipe a credit card, no how about you bill me and Ill bill my insurance company since thats what we pay insurance for!