Christopher HIEPXUAN Ha's Online Review Report Card

I have been a patient of Dr Ha for years. Recently I was diagnosed with melanoma, and his failure to do the correct type of biopsy has caused me to face a terrible decision without sufficient information because the biopsy was done incorrectly. Dr Ha is a nice enough person, but if you have melanoma don't go to him. Repeatedly we have seen dermatologists who screw up biopsies of melanoma, and sad to say, Dr Ha is no exception. The folks who are specialists in melanoma we've gone to see (top doctors in the country) consistently say they should do a punch biopsy. But NOOOOO - what these inexperienced local dermatologists actually do is an excision biopsy and they don't go deep enough. So I asked for a punch biopsy and Dr Ha refused to do it. Why is that a problem? Because you cannot determine Breslow's depth if you don't go deep enough. And you get ONE SHOT AT IT, people. If they don't get clear margins on the excision, you can just forget about getting an accurate measurement of the depth of the cancer. Why is that bad? Because the staging is DEPENDENT on the depth of the tumor. So Dr Ha proceeded to do an excisional biopsy even after I requested a punch (I have been through having melanoma before). The more expert doctors at the melanoma clinic I went to see were also unhappy about Dr Ha's mistake. My staging cannot be done properly now and we don't have a clear idea about the correct course of treatment of my cancer as a result. But this sort of thing happens over and over again. Can we get some better training for these dermatologists, please?

Dr Ha has been my dermatologist for six years, and my experience with him has been outstanding in every way.

Dr Ha has been my dermatologist for six years, and my experience with him has been outstanding in every way.

Dr Ha has been my dermatologist for six years. During that time, my experience with him has been outstanding in every way.

Dr Ha has been my dermatologist for six years, and my experience with him has been outstanding in every way.

Have gone several times to this office. It appears that they handle lots of patients, and are more concerned with making money than thoroughly helping the patient. Example: I needed an overall check of my skin for problems. Took off my shoes& socks and shirt. I was declared ok except for a half dozen places on my hands, which they ‘froze.’ Then sold a mixture of their own they mix up and then sell directly to patients. My mixture was almost $100 for about 2.5 ounces. Ingredients were in less concentration than a standard prescription quality, which I could get at the pharmacy for $1.00, yes, one dollar. The doctor also missed two psoriasis patches my regular doctor caught about a month and a half later.

Self-righteous and rude cliquey office staff who cannot handle any constructive criticism or reality checks due to their inability to value the customer or even recognize you as a fellow human being. They do not answer their phones and return messages and when confronted deny that they even have any answering service abilities whatsoever and will argue, argue, argue that point to no end. Unprofessional, unhelpful, lazy, snooty, out of control office staff who need Dr. Ha to reign them back in. I

Self-righteous and rude cliquey office staff who cannot handle any constructive criticism or reality checks due to their inability to value the customer or even recognize you as a fellow human being. They do not answer their phones and return messages and when confronted deny that they even have any answering service abilities whatsoever and will argue, argue, argue that point to no end. Unprofessional, unhelpful, lazy, snooty, out of control office staff who need Dr. Ha to reign them back in. I asked to speak with the office manager after one of my latest rude moments and she was not receptive at all. She interrupted me to apologize for her messy office and then became immediately defensive for her rude employees. She is a very big woman and has a threatening appearance who, ultimately, doesn't care about the client. After arguing (something I don't have time for) she told me she would talk to her employee but then a week or so later told me she didn't want me around anymore and that I'm the problem. If you enjoy being treated poorly, looked down on, being sold the wrong products, insulted, being chased out into the parking lot treated like a common thief, being sold faulty/inferior products that you need to return, and having been overcharged for services with no apologies thrown your way ever, this is the place for you! As for me, I'm done. I was a customer for years before noticing a significant change of attitude in the past year. Poor Dr. Ha...has no idea these "ladies" are trying to run his practice into the ground. He either knows and doesn't care or he doesn't know, which means he's out of touch with his own practice - both are bad. Take your business and your healthcare elsewhere. I wasn't going to say anything initially but my friends encouraged me to complain and told me it's important to stand up for yourself. I read all the other negative reviews, which are spot on and I'd like to give virtual hugs out there to anyone who has suffered at this "healthcare" facility. That's always such a huge, massive disappointment to anyone who needs medical treatment and is, instead abused and disrespected. My husband overheard the entire phone call and called her back to discuss her unprofessional behavior and to tell her that it's not me as there are many negative reviews here on yelp. She was taken aback by that, still refused to acknowledge anything real, and then began to lie about what she had said on the phone call. Unprofessional and nasty liars out to save themselves at your expense and careless people with superiority complexes. The only reason anyone goes here is because it's conveniently located in the heart of suburbia and near Sun City where they can take advantage of the elderly community. Definitely think twice about getting any dermatological treatments at a place located next to a Subway and a Quick Quack Car Wash.

Dr. Ha is always caring, not rushed and very thorough. The office staff is wonderful! So appreciate their overall attitude.

He is a good doctor....just super busy.