Andrea Willey's Online Review Report Card

If your not pure white American do not waste your time going to this doctor, she maybe has a mental problems, Or she's discriminating 2 visits 2 times she show the hate face and talk I am making sure calling my insurance she's not getting paid because she didn't g8ve any treatment she only gave strees to the family Am to busy to soo her just here sending her the massage to focus next time not confusing pations this is America and free land and we are all equally. Office 0 star 0

Dr. Willey was more concerned about my mask and me not having a Covid than why am I seening her and actual percedure she didn't perform at the end. Cannot rate her as doctor since she talked about covid more than performing her skills as dermatologist. At the end we canceled my appointment. So lucky seeing her first and last time in my life.

Dr. Willey was more concerned about my mask and me not having a Covid than why am I seening her and actual percedure she didn't perform at the end. Cannot rate her as doctor since she talked about covid more than performing her skills as dermatologist. At the end we canceled my appointment 🙃 so lucky seeing her first and last time in my life😌

The staff was great. Clean office to the max. Had a basal on my nose. Dr Willey did a great job. I now have to go through the healing process. Five stars!PS Happy to say two weeks later healing going quickly, thank you.

I don't know where to begin, I feel so lucky to have had Dr Willey perform my Mohs procedure. She and her staff are so detailed oriented. I was well informed of what to expect before, during and after my procedure. I am grateful for my clean pathology and minimal scarring. Thank you Dr Willey for taking such wonderful care of me from beginning to end!

The lady is very good at what she does. However, I have seen her twice in the last couple of years and when was there with my husband 2 days ago, she didn't recognize me. (yes, she saw me without a mask) When my husband was called back, i stood up. I could have been planning to step outside to get out of my mask. I was planning to gonwith him, but she didnt knownthat for sure. I got to my feet and I was straight armed (this doctor literally bent her knees, bent forward and straight armed me like I was gonna barrel through her) - you can't come in, the rooms are really small. Then turned and walked away.Really? First, I've been in there. I know they are huge! and there is a nice white leather chair in the corner in which I can sit and be of support to my husband. I drove 2 hours to be with him. The dramatic body posture and drama left no room for discussion, as was her intent. My husband does not remember things well.......I go with him to all his appts.A doctor (regardless of how many patients they see) that specializes in faces and beauty and does not recognize me, simply doesn't have the "give a crap meter" she claims to have. Just. Doesn't. Care. Her office, her way. I have now found another possible basal cell on my face.....will be finding another dermatologist. If you expect to have heart felt care that allows you to be with your loved one in a room that is WAY big enough.... choose another doctor. Not sure why she is lying.....but she is.

I've been to many over the years. Her technique and care, and assistants are great. I'd travel far to see her. Other MOHS places traumatized me. Her place is calm, swift, and stitches leave near, invisible scaring.

Dr. Andrea Willey did not & would not listen to me, the patient's caregiver, DPOA as I was beginning to explain best practices for her patient's pain management for being in a chair, 10 minutes or longer.I was told, by this doctor: "We are professionals here, I know what I am doing, trust me. We don't need that stuff. We are professionals." I had brought in her egg crate cushions, a small pillow for beneath her head/neck and a thin lap blanket, to either cover her if she gets chilly, or to roll up into a log & place it beneath her ankles so she has floating heels, while in the chair. After the doctor "got her settled, she's very comfy", she declared to me, tersely, "I don't know what your problem is. You don't look satisfied. It's too bad you feel that way...we ARE professionals!"Then, this doctor Andrea, turned half way around & went back to the room. All of this "discussion" took place in the office hallway or at the hall entrance, while I was sitting in the waiting room.I never was able to complete my information to her about the elevation of her lower legs & medically, why it is recommended for best practices of management of her swelling feet & ankles... never was even given a tour of the "chair"... which I feel would have been her best 1st response... to obtain caregiver cooperation by understanding her solution....I have never been spoken to in all of my 38 + years as an RN, by anyone; much less by a doctor!!!She certainly made grossly mistaken assumptions about what my feelings were, by reading my blank face... I had quickly decided to not confront her, lest she was the type of person who might take her angry feelings out on this patient, my 94.5 year old mother, in for Basal Cell Carcinoma removal on her chin.I was & still am appalled! I have only been back home (1 hr drive, one way) and praying that she doesn't talk to others the way she "pounced" on me. 11/22/2021.The other (younger) staff , assistants, receptionists,, looked the other way, & chose to not make eye contact with me. I can only wonder at why she behaved that way; I feel sorry for her staff & not happy that the medical insurance has to pay, to cover the "recommended treatment", over radiation with her nasty tirade & not any communication skills demonstrated. This is not the way any of the other medical professionals have behaved in this Marshall Medical Group (in Northern California) or any Specialist to whom my mother has been referred.

Go to Dr Willey, or not; makes no difference to me. The following is just MY one star experience:I called the office to schedule an appointment for filler and was told a FaceTime consultation was necessary prior to receiving filler. I scheduled a FT appointment, as well as an appointment to receive my filler. No discussion of consultation fee. Minutes prior to my scheduled FaceTime appointment I received a call from the office stating they needed to collect a $150 consultation fee which would be used toward Dr. Willey's services. I am very familiar with consultation fees and cosmetic procedures, so this seemed reasonable, although a bit surprising considering it was a FaceTime call. At the conclusion of my ELEVEN MINUTE FaceTime call (a record of the call included because Dr Willey insists it was a longer conversation), I was informed by Dr Willey she wasn't comfortable injecting me with fillers (this is not my first filler experience) and suggested I see her plastic surgeon friend for another consultation. Since I was denied service and the fee could not be used, I assumed the eleven minute consultation fee would be refunded.... NOPE. I have paid consultation fees, after which I chose not to use the service of the plastic surgeon, that was MY choice and perfectly acceptable. Never have I been denied a service, then charged for it. Because I considered using Yelp to document my experience, I was accused of attempted EXTORTION by Dr Willey and her office manager. That was the final insult. I can afford to lose $150, but it's the feeling of being taken advantage of that leads me to write this post so potential clients can BE(A)WARE.

Repeat Mohs patient ... Dr Willey and staff are great ... In this COVID time - they have the highest level of protection I have experienced in the past year! Thanks,