Capitol City Dental's Online Review Report Card
4.6
Average Star Rating
431
Total Reviews
38
Recent Reviews
2
Review Sites Found
Accepts Medicare
Yes
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Review Summary
Capitol City Dental received 89.6% positive feedback, with patients praising the friendly staff, excellent customer service, and high-quality dental care. However, 10.4% of the feedback was negative, primarily citing disorganization and appointment scheduling issues. Overall, the practice is commended for its professionalism and care, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Capitol City Dental's Reviews
I had a cleaning with Linnea. Great experience!
I was given impressions in advance of a crown and as always, the Doctor and all staff were professional and personable. I would give 10 stars if I could.
I started the process to bring my teeth back into order after decades of avoiding dental repair. I am so lucky to have found Capitol City Dental as their staff - everyone from the person who first helped me when I called to the dental technicians and the dentist - have been kind, professional, detail oriented, and offer a high level of patient centered care. For those who fear dental care, this is the place for you. I’ve been incredibly impressed with the actual dental work as the dentist spends lots of time making sure each of the procedures is done well.
If I could give this place zero stars I would. Avoid at all costs. I had the great fortune of having a truly wonderful dentist for over 20 years. The only reason I had to find a new dentist is because our family dentist passed away. Here’s my experience with Capital City Dental. They told my daughter she had six cavities. We filled three…but because she lives in NYC we had her see the dentists at her school (NYC) for the rest. Several X-rays, multiple tests, and three dental professors later, they told her she did not have any cavities and that the dentist in Sacramento had filled the natural divots of her teeth. They told me I needed a crown. At this point I haven’t gotten a second opinion because it’s too late for that. They had a 23 year old hygienist place the temporary crown and she did a terrible job. She wasn’t paying attention…she was carrying on a conversation with her 20-ish year old colleague the entire time. How do I know their ages? Because they were chatting nonstop about their personal lives and dating issues across the partition (which only partially separates the dental chairs from one another) the entire time. She also bumped my front teeth with the dental tools while working on my back tooth (crown) which really hurt. When I told her this she denied it. She told me if the temporary crown was off, to come in for a quick 5-minute appointment to get it fixed. The bite WAS off, and I was in incredible pain and couldn’t chew on that side. When I called to get in for a five minute appointment to fix the bite, one of the other 20 year olds at the front desk said they couldn’t fit me into the schedule. When I finally came in for the permanent placement of the crown, the dentist spent two hours fixing the bite on the crown and the filling she did right next to the crown. It’s two weeks later and I still can’t chew on that side of my mouth. I’m still in incredible pain. I’m also difficult to numb, but I have never had an issue with being numb more than a few hours even with an extra shot. For both appointments, I was numb from 9am - 4:30-5pm and in an incredible amount of pain once the numbing wore off. They also continually try to upsell everyone in our household on a deep cleaning. They told my boyfriend he could use a water pick for a while to see if that helped, and they’d re-assess. He did not use a water pick but they’d found “significant improvement” between visits. A close friend is a hygienist in LA and she said they are explicitly told to upsell people on deep cleanings at some offices. I assume Capital City Dental operates this way. What a scam. I have asked repeatedly for our files so we can find another dentist, and they still haven’t emailed me the files after promising to do so nearly two weeks ago. This place sucks. Avoid, avoid, avoid.
I’ve had such a great experience with this dental office. Everyone is always so attentive, helpful, and welcoming from the moment you walk in. The receptionists are incredibly friendly and make every visit feel easy and comfortable. The staff took so much time helping fit my mouth guard, especially since I was very picky about how it felt, and they were patient through the entire process. You truly feel like a priority every time you’re in the office. It’s rare to find a team that combines professionalism with such genuine care. Highly recommend!
Rachel and Dr Kanga are my DIVAS. So friendly and welcoming, I always have the smoothest experience at CCD!
Great dental office, always friendly & do great work. Love my new crown 👑 😍
Would 100% recommend Capitol City Dental. Staff is amazing- kind, professional, and super informative. I tend to ask random questions about the work they’re doing, and they always take the time to explain everything clearly and make me feel comfortable.
I have been going to Capitol City Dental for over 6 years. Place is clean, updated, dental work is excellent, honest with no surprises. Know the staff for many years and they are absolutely delightful. Shout out to Ella and Jean!
Just finished my last procedure for cavities and they did a great job, thank you so much for the great work that was done, very satisfied with all the work they did THANK YOU to the entire staff at Capitol City Dental
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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