Marcelina Ibanez's Online Review Report Card

If possible a 0 star. Having mental health issues. Understanding with everything going on its hard to find a dr. Made an appointment 2 months out. Today was my appointment when 1 hour actually while I was getting ready got a call canceling my appointment. Didnt get asked to reschedule even! When I asked told me 3 weeks out right before Christmas! I have insurance and feel as though these people can care less about my situation and highly recommend not using this place! Very unprofessional and rude. All while this guy us out playing golf. Do not go here. Asked to talk to a manager and got rude feedback and was not even there.

Dr. Ibañez is great. Shes personable and explains your medical situation and the medicines she prescribes in an easytounderstand way. But the appointment times have gotten so much worse. When my appointment is at 11:30, I get seen at 11:30...five years ago. Now...I dont get called in until 45 minutes later. Is it overbooking? What if I have a meeting later or am on my lunch break and only had an hour? Theyve never been this late before. Love the doctor. However they dont call you on time, you get called in 45 minutes later than your scheduled appointment.

Very kind to me and good at explaining my medical condition. She didnt want to prescribe me an allergy pill that I found to help increase my appetite (I am underweight) but I guess thats understandable, an allergy pill to gain weight seems odd but still wanted to try it. She mentioned that she was excited to have a young patient because she hates working with the old people so there could be some biased there. Other than that I enjoyed my visit to her office.

She is simply the best! I will always recommend her. She makes sure to get things done. Her office staff is always so helpful. I love when I call I usually get a same day appointment.

I have medicine i need every 30 days and i have to see dr, however im waiting 4 months for appointment because i was told she was on vacation and when i went to appointment was told psychiatrist should do everthinh not her. I pay well for benefits but treated like a prison number. I got into car accident and she treated it like it wasnt her problem to go to podiatrist. What am i paying the primary for????? Not returning

Doctor Ibanez is very reliable ,attentive and accommodating to her patients. Easy to get appointments and you can even go as walk in.

I am so happy with Dr. Ibanez and her staff. I always get a same day appointment and her patience with childern exceeds my expectations! She is very thorough with all of my concerns. I leave confident that mine and my children health concerns will be resolved. I highly recommended her!

Ive been a client of Dr. Marcelina G Ibanez & shes been giving me excellent service & her staff are excellent advice well. Whenever I need my Rx refill they send it wherever Im at like last time I run out & I was visiting Texas they sent it to the Walmart pharmacy w/o any issue. That was amazing.

Ive been a patient of Dr. Ibanez for over three years. Ive never had trouble making or chaning my appointments, the staff is really nice to me at each of my visits and Dr. Ibanez gets straight to the point which I like very much. I plan on keeping her as my primary care provider.

Best Dr ever been going here forever Dr is very nice and efficient been going here for almost 13 years.

Dr Ibanez is rude and condescending. She was my primary care doctor for a long time and I had to switch because she no longer accepted my insurance.  Her location was convenient so it was more of a hassle to switch doctors at the time but man what a favor she did for me by doing that!  Im 53 and weigh 125 and she would make rude remakes about gaining weight when it wasnt something that wasnt of concern. I cant imagine what she thought of others. As a doctor she should have a filter and be conscious of the manner which she speaks to her patients. She was always in a rush to get me out of the office. If I had any questions regarding my health she would rush through an explanation.One of my family members, that was also her patient, needed to be referred to a specialist and she told them she wouldnt do it because it was too much work for her to do. What kind of doctor says that?!

I called as a new patient to schedule an appointment. And the service sucks. First thing they say is Can I place you on hold? I was told I will get a call back in 15 mins after they check my insurance. 45 minutes went by and no call. I understand they can be busy so I called back and the girl tells me the same thing again. I dont have time to keep doing this all day. Specially if its urgent. The doctor may be nice but her staff is horrible. She needs to employ better receptionists. I ended up calling another primary doctor and received much better service.

The doctor isnt bad but the staff is horrible and knows nothing.  Had an insurance issue and I kept asking if Im with an outside health group is my deductible different. Sharon was no help, and seemed confused. When I asked if she had an office manager she said no one is over them. She then tried to transfer me to a coworker Alejandra, I asked if the coworker had authority over her she said maybe. They have no idea how to deal with patiènt concerns. They are rude and should not be dealing with the public. Im only picking 1 star because I have too.

My wife has had Marcelina as a doctor for many years, and we feel she is a good doctor, but her staff seems totally incompetent at taking care of simple insurance issues such as filling prescriptions. My wife cant get prescriptions because the staff continually lies about sending off the proper authorizations. Currently my wife is going without her vital prescriptions despite numerous calls to their office, insurance, and pharmacies. They all say they havent gotten the proper authorization from her office. We will be looking for a new doctor.

Have been coming here for a while and never ever the appointment was on time. We mostly arrive 5 minutes before and have to wait 3045mins till we get called in and have to wait another 1015 minutes for the doctor to see us. This place doesnt  deserve any stars at all. This is probably my last time here.

The second time I saw Dr Ibanez was to get the results from tests regarding a lump on my neck. She came into the room, with a cynical smile on her face and blurted out that I was going to have to have my neck cut open, before even telling me what the results showed! I was shocked at her tone, her laugh, like she was enjoying my fear. When I asked her to tell me what was going on...and to quit acting like this was a joke, she told me I could find another dr. She has since quit seeing older patien

Ive been seeing Dr Ibanez for 8+ years. I have referred many friends and family to her. Ive not once had a bad visit. Yes, I may have waited once before a little longer than I wanted to but the way I look at it...is my visit would have been longer in an ER room. Very caring and understanding doctor. Friendly staff as well.

If it were possible to give her no stars, I would. Bottom line I do not recommend this doctor. I have been her patient for a couple years now and I have finally found a much better and not to mention professional doctor. Due to my medial problems, it was mandatory I go to the doctor first before I could proceed to get either a scan or blood test. So I have been in and out of her office quite recently and I must emphasize how rude her new employee( this young I believe filipino female) is. Although I come in with an appointment that particular employee ALWAYS gives me a hard time and says that my insurance might now cover the fee of the visit without even bothering to call my insurance company (keep in mind: I have been coming here for years and I always pay the same amount of copay IN CASH) before she worked here and even after I told Dr. Ibanez to clear it up with her. Not only is the employee is rude, so is Dr. Ibanez. Ive been her patient for quite some time, she remembers who I am every time I come in. Sure I dont see why small talk and connecting with your patients is a bad thing, but she tends to go off topic every visit I have with her. Often when I ask her about my medical problem, she gives me a brief answer and either walks out of the room and doesnt answer my questions and my visit is basically over. There was another time when I brought someone with me and while I was asking her about my medical problem, she was talking to the person I was with about makeup. UNPROFESSIONAL. Highly do not recommend. I went back to my previous doctor which is a male, because I couldnt stand her and her unprofessional employees.

I usually dont ever have a problem with her but this last visit was not a good one. First her staff scheduled me for an appointment I didnt even need but I asked if I could see Dr anyway cause I have queztions . She criticized me during my appointment kept making comments about being old. I am 34 years old. She seemed bothered by my being there. Am looking for a new Dr.

Ive been a patient with her for the last two years and I can say shes fantastic. She always get to the point, and appointments are always on time. What I dislike about it is when shes done giving the examination she just leaves the room. A little rude because I never know when Im done, and sometimes, my questions get ignored. Shes overall very sweet and pretty though. She usually points out the obvious unlike most doctors I know of. If youre looking for a good doctor, though she has some bad points, shes really good at what she does.