Sutter Terrace Dental Group's Online Review Report Card

My new Delta PPO Provider for first appointment after over 50 years with my dentists in Palo Alto . Great dentist and hygienist, all services were provided at no extra charge.

I had a great experience today at Sutter Terrace! I was a little nervous going in but the staff was courteous and welcoming. I was seeing by Dr. Sethi and he did an amazing job at explaining everything and giving me options of treatment. He’s very through and caring, highly recommend.

I love Sutter Terrace I got a filling done by Dr. Sethi and felt absolutely nothing! Not even the numbing part!! He's an amazing Doctor

My hygienist Linda is so kind and Dr. Elizabeth is very attentive. I would recommend this office to anyone looking for gentle and caring dentistry.

If I could leave zero I would, I just called for a emergency tooth issue and haven't been in over a year and have a balance that was sent to collection but they Michelle said I would have to pay the balance in full to be seen by a dentist. I'm contacting the state board. That's crazy even though the balance has been sent to collection. Wow

Stay away, please!!!! This is an assembly line for $$$ - not dental care. This comes not by single episode, but well established from multiple happenings. When a dentist works on the same tooth and collects good $$ twice, but the x- ray clearly shows that he did not fill the root canal completely, and it gets terribly infected just in short time - it tells about dentist. ****Also, injecting WRONG medication when it was clearly listed as ALLERGY and there was reaction but the doctor and the assistant got scarred and disappeared from the room trying to cover up mistake - speaks very loud. The patient called the family asking for help. Later, not the doctor but the assistant shows up asking the client who was dizzy and throwing up to go to the waiting room. The family took patient to ER. The office is good for not providing what the charge would be upfront, like " we did physical today" but in reality, the dentist just happened to pick in in for a minute and ran away without saying much, so it happened too be a "surprise physical" and extra $80 cash.

I have been a patient of Dr Rae Whitten since before she was at Sutter Terrace. And she has been there a real long time now. I myself moved to Hawai'i 15 years ago, but my husband and I get back to Sac often enough we scheduleroutine checkups and cleanings with her office. I think she has competently performed every possible dental procedure between the both of us. I'm talking fillings, crowns, bridges (I am old school and declined implant in my upper row due to sinus situation), but hubby real happy with his implant, and root canal.. Oh yeah, alsopainless extraction. We are in our 70's so we have been through almost everything dental. She has a true calling as a dentist. She will answer every question you might have and she completely explains your dental options of any particular dental situation. She listens carefully. She is the first dentist I ever had who paid a lot of attention to whether my new tooth colored crown matched the shade of my uncrowned teeth (Also recognition of the collabrative relationship and contribution of her assistant Elena (hope I spelled your name right, E)) We share a connection because she was raised in Hawai'i, and besides living there for 15 years, I spent 2 years of my youth there. If you know anything about the Aloha Spirit, you will see Dr Whitten practices dentistry with aloha. There is a reason she was Valedictorian of her class way back when. Finally, after one of those X-rays that shows not only your teeth but also part of your neck and your carotid arteries, she told the hubby (who she knew had heart issues) that the X-ray was possibly concerning about about a circulatory issue and she sent it to his cardiologist,since he had an upcoming routine appointment. It turned out not to be a problem, but the cardiologist said, "You have a great dentist. This was a great catch in terms of checking it out medically." I rarely post yelp reviews about anything. But Dr Whitten is the first one I want to recognize as a great dentist. Hey, nobody wants to go to the dentist, But if ya gotta go, there is no better dentist than Dr Whitten in my opinion. Also the office staff is really good, informative and answers every question. I have never had an insurance coverage question or billing issue in over maybe 30ish years.

Dr. Sethi and the team at Sutter Terrace Dental Group are excellent. I have been a patient of theirs for almost 20 years and I hope to be a patient of theirs for another 20+ years. I highly recommend Sutter Terrace Dental Group.

Aggressive clerks. They demand payment prior to proceedings. Are rude, hostile to patients. This horrible treatment was exhibited after disclosing my status of chronic illness.

Rude rude rude, AGGRESSIVE front office. Left me with holes in my mouth. I was accosted and treated poorly by the dentist after disclosing a possible comorbidity chronic health status. I’m sorry Dr. Mathew’s refered me to them.