Sutter Walk-In Care's Online Review Report Card
Sutter Walk-In Care
4.4
Average Star Rating
412
Total Reviews
26
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
Sutter WalkIn Care in Natomas received 85.2% positive feedback, with patients praising the friendly staff, clean facilities, and efficient services. However, 14.8% of the feedback was negative, primarily citing appointment-only policy, dismissive behavior, and wait times. Overall, the clinic is appreciated for its compassionate care but could improve accessibility and customer service.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Sutter Walk-In Care's Reviews
This Pat Sunday I received a puppy bite that I thought might need a couple of stitches. I visited North Natomas Urgent Care. I was greeted right away and seen immediately. No stitches needed but did need to have it washed and treated for infection. Surgical tape was needed to close the wound. Great caring people. I recommend this place for non critical treatment.
Reviewed On Google
Dr Hernandez is the most thoughtful and caring he really took the time to make sure I understand the care and treatment plan
Reviewed On Google
Great experience, especially when you’re not feeling great. Friendly staff and clean facility. They were upfront about the wait time, scheduled me an appointment, and saw me at the specified time. I would definitely go again if I needed to be seen same day for non urgent needs.
Reviewed On Google
First time going here & they were GREAT! I got an appointment within the same afternoon. Very friendly & polite.
Reviewed On Google
Quick and effective medical care.
Reviewed On Google
I love the Natomas walk-in clinic every time I need something quick they can take care of. I can easily get an appointment. See a doctor get my medication and be out the door. Always a pleasant experience and always great customer service.
Reviewed On Google
Staff noticed we had two appointments for two different people and called so that we could come in at the same time. Friendly and efficient. Love having a neighborhood clinic to get basic care.
Reviewed On Google
Every experience I have had with the Sutter walk in clinic in Natomas has been professional and with compassion. I appreciate the kindness and care they put into the helping their patients. I highly recommend making appointments if you can to get the best experience.
Reviewed On Google
The organization appears to disregard patient health. This is based on my experiences. Interacting with phone representatives recently was very unpleasant. The representative was rude, unprofessional, and completely indifferent to my needs. I suspect that since all of my relevant information was in front of the representative, my poor treatment was likely due to the organization's culture toward people of color. I called to schedule a heart procedure. The representative kept me on hold for nearly 10 minutes and only offered an appointment more than three months away. Call me crazy, but a heart procedure is serious and should be scheduled within less than three months. When I asked for her name, she gave it and then abruptly hung up. I called back to speak with her supervisor, but I was placed directly on hold. This happened three times. On the fourth try, I finally spoke with a new representative, but when I asked to speak with a supervisor, I was placed on hold for more than five minutes. When the representative returned, I was told the supervisor was too busy but would try to reach out the next day. I contacted the ombudsman, but they weren't much help either. I was given the runaround. Bottom line: be very cautious of Sutter Health. It seems that the organization's culture prioritizes revenue from monthly premiums over genuine patient care, especially for patients of color.
Reviewed On Yelp
excellent service from Dr Chung, friendly & professional staff, was impressed with this walk in clinic
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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