Eldorado Community Service Centers's Online Review Report Card

Absolute worst, in my opinion. Dr. Foster Carr hasn’t even taken the time to met me after 4 years (I transferred from a sister clinic) and for NO reason tried taking me down a huge amount and has been consistently trying since I arrived, to take my take homes. He previously made me go down which I thought was a one time thing which it clearly wasn't. They can’t keep counselors on for long and it’s easy to tell why - the doctor has "the last say" and doesn't come more than a few hours a week to "sign paperwork". He doesn't listen to counselors who know the patients. Do yourself a favor…if you’re actually trying to stay sober go somewhere else. Sad to see that Dr. Carr puts profits before the Hippocratic oath...some doctors get into the addiction industry early in their career to help and others enter at the very end, during an opiate epidemic. Find the one that works best for you - research :)

Excellent hours, above & beyond the levels of care, compassion, friendliness & even more than helpful in the ways of guidance that you are given from the staff members,receptionists, couselors, nurses, & most importantly the facilitie's doctors. Very fast & polite service & equally or better provided attitudes to all patients that come in & go for their couseling &/or treatment. Best overall clinic, treatment center for M.A.T. in all senses & forms you can get in all of San Diego County! Also, in case I didn't state it, the place accepts Medi-Cal FYI just need a current B.I.C. (Benefits Identification Card) as well as a valid California I.D. card either Driver License or Identification Card. Good Luck!

My good friend is a patient here and has been for a couple of years now. Over the two years that they have been a patient the office employees have demonstrated their complete incompetence and disorganization. It's always a case of the right hand not talking to the left. New "policies" keep arrising despite so much time having gone by. The front office NEVER calls when there is an issue or a change, they simply surprise you when you arrive. There are so many hoops to jump through and just when you think you've complied with everything something new comes up. Most patients coming here are seeking help and support to recover, often there is no where else nearby to go to and this is the only option for some. The office clearly behaves like they know this. Recovery is hard enough without an office that runs like it's designed for you to fail. I highly suggest anyone considering going to that place tries their best to find better care. Everyone deserves to be treated with respect and consideration, you won't find it there.

The short Hispanic lady with the unprofessional tattoos on her arm who is at the front desk sometimes is so unprofessional and rude. First off how she spoke down to me was rude and full of contempt. She told me I had to see a counselor to dose. (Often times I am only informed the day of, when I have to see my counselor which gives me no time to prepare) I kindly told her I was on lunch at work and could not devote that kind of time. She told me I couldn't dose. So now I'm confused because I thought this place was about helping people and I have a full-time job and I'm trying to stay clean and this lady is completely unwilling to work with me. She also had me feeling like nobody else would help me. Then I asked to speak with Mike. When I did that she rolled her eyes and with me right there at the window looked at the other receptionist and rudely implicated that I was lying about being on lunch and that I was just gonna go tell my lies to Mike. Sure enough Mike understood and let me come in the next day. I wish I could give this place a better rating because of Mike who is nice, but I have to go through this lady too she often ands deliberately condescending and obnoxious and unhelpful. She has no business whatsoever in a treatment center with that kind of attitude but El dorado isn't a treatment center. At least not for people with jobs. They rarely work with you on anything. As soon as you fall a little behind on payment they are having the doctor rapidly lower your dose in a rushed forced detox. With no concern for withdrawal whatsoever. They just fill up their clinic with homeless people who have state funded medical insurance. The same people who are never getting off methadone because they literally are just abusing it biding their time until their next hit. It's called clipping and almost all the medi-cal patients do it. They have about six cash patients and the rest are state funded. And because they have their clinic designed around these homeless people just trying to get in and get out as many government checks as they can those of us who have jobs and are actually trying to get clean to stay clean and plan on getting off of methadone one day are treated like absolute dirt. And it's like pulling teeth to get them to help with anything or work with you on anything. By the way they lie about their counseling too. Mandatory sixty minute sessions are usually 5-10 minutes and signed off by the counselor as the full 60. These crooks must be making a killing.

I was kinda scared when I was referred here because there were few reviews and most of them were a negative light cast upon this place. I called, and that kinda only further poured in more fear because the lady on the phone wasn't rude but just sort of curt. But I went in spite of it all and tonight (after nine days of being a patient here) I can say that I have never made a decision this good in my life. Intake for new patients is only weekdays from 9 to 12. From the very second I walked up the sidewalk leading to the building itself, I was greeted by a couple of the other patients. I got to the front door unsure if this was the right place and having a second mind, but the security guard (who I now am lucky enough to have an amazing acquaintanceship with) walked up to me, told me it's okay and asked if I was looking for the clinic. I told him yeah if this is the detox place. He walked me up to the front desk and talked to the check-in lady for me. He wished me luck and returned outside. All of the receptionists I've come across here are really nice (once you've been here four times, they actually take the time to learn your name and put it to your face the minute you walk in.) My first counselor was just the sweetest woman who made me feel infinitely less scared about being here, as is my second counselor who is also so encouraging. I'm so grateful for how well my counselors are able to educate me on this entire process and journey;they're so amazingly good at putting my fears and lingering apprehensions to rest. Their LCSW is a very professional woman and has such a calming demeanor. The guys who took my vitals were really easy to get along with and made all the intake questions clear to understand; it's always nice to run into them when I'm passing through. The doctor was a really knowledgeable man who was polite and thorough, and he got to me in a super timely manner on both occasions that I've seen or needed review from him. The counselors who lead my group are just so caring and kind, and they've made me stop hating therapy/counseling which is something no therapist has ever been able to do. All of the people who dispense the medication are nice enough to listen to your concerns and offer solid advice. Some of them learn you by last name as well. The only thing that I absolutely hate about this place is how rude some of the other patients are when it comes to using the bathroom; you can hardly do a UA in peace without someone banging/hard knocking and freaking shouting at you through the door and it's usually a man which is just wrongfully frightening for me. I hate that there's only two bathrooms but the real issue is the lack of decency and patience exhibited by those few patients. For the most part though, majority of the other patients are friendly, kind and sociable, and that helps to make coming here every day a lot easier. All in all, I'm so happy I didn't let the bad reviews stop me from finding the great help I had long cried for. Even when I move to a different area, I still plan to continue here because I don't think I'll find a place I feel more at home at than here.

If I could give zero stars, I would. We attempted to transfer one of their patients to our NM clinic and it's been NOTHING BUT ISSUES. Their phones don't work, they can't email, they don't have a dr until after lunch. Sad. I hope this is not reflective of all California treatment centers.

Treat you fair, & hear all your complaints.!

No bs just straight forward services.

This place used to be a treatment center. Now it's an institution, and one concerned with profit over patient; with rules over recovery. If you want help, don't come here. But if you want a man of starting your penis while you urinate come & party here! Ironically, you can nod out in the waiting room and buy dope outside.. they only care about their license. And they used to have some good people.. But they have had to sell their souls to keep their jobs. Stay away from here if you can! Many other options in town.

Grrrrrrreat