Ian Purcell's Online Review Report Card

Wonderful and caring staff. Doing all they can for my neuropathy.

I cannot say enough good things about this place! I came here in hopes of relief from my debilitating migraines. I had suffered for years and decided to finally choose a neurologist to help alleviate my pain. I said a prayer…did a google search and found this practice! Thank you for my excellent care and medication that has literally given my life back. Carter Copeland Has been amazing and his bedside manner is incredible. I felt comfortable there from visit one and I encourage anyone out there who is suffering from migraines to reach out to them and make an appointment.

I was referred to Dr. Purcell by another specialty provider for balance problems. At the first appointment I was asked questions in the exam room by a young male assistant of some kind. Despite telling him I was hard of hearing and could not understand him, he continued to ask me questions too quickly and while not facing me. He was impatient about how fast and precise my answers were, meaning I was too slow and imprecise for him. I guess youngsters do not understand patients do not carry 40-60+ years of precise memory regarding time periods and such in our brains, and that we mean it when we say we cannot understand what they are saying to us. Giving me a little time would have required slowing down though, and clearly he did not think he had time for that. Then a lovely young woman came in and talked to me. She was nicer. After that, Dr. Purcell came into the room, talked to me a little, but mostly talked to the woman. He was nice, but our interaction was pretty brief. Some of the information being relayed to Dr. Purcell was incorrect. It was not what I'd said. I corrected them because it mattered. I wondered how carefully they listened to answers versus making assumptions from the get-go. They had me make an appointment for the tests others here have described, and told me to get an updated hearing test. At the second appointment for tests, I did not see Dr. Purcell or the young woman again. It felt sort of like a factory operation, with patients lined up and moved from room to room and then out the door. The people I did see spoke to me very little. It felt individual and personal in no way whatsoever. Still, if Dr. Purcell lived up to his claims, I could deal with that. Regarding the hearing test I was told to get, I needed a referral, so they sent one to my audiologist. However, the referral did not include the information the audiologist's office needed. For whatever reason, the audiologist's staff would not not call Dr. Purcell's office themselves like they should have. After going round-and-round with the audiologist's office staff just trying to get another referral sent, leaving a phone message, sending faxes, and sending an email asking them to contact Dr. Purcell's office themselves to request another referral, and to please call me, I dumped the audiologist and found another one with a responsive office staff. Unfortunately, Dr. Purcell's office staff was even worse than the audiologist's. Not only did they not send my initial audiologist a properly completed referral after I requested it, nor did they contact her office to ask what was missing from the first one, but they ignored my requests for a referral to the new audiologist as well. I called and left messages plus faxed requests for a referral to the new audiologist three or four times EACH. In every communication I told them what I needed and why, and I requested they call me. I never heard from them. It felt like my communications went into a black hole. Finally, I actually got someone on the phone and she insisted they'd sent the referral to my new audiologist (but offered no reason, nor an apology, for no one calling me or acknowledging my communications in ANY way). On the day of my scheduled hearing test, the audiologist' s office still had not received a referral from Dr. Purcell, so they called Dr. Purcell's office directly, and guess what? The referral had NOT been sent to them, ever. Dr. Purcell's staff sent it then. I was entirely ignored, but at least they responded to the new audiologist's office. The audiologist faxed Dr. Purcell's office a copy of my hearing test report while I was still there. They told me, though, to hand-carry a copy with me, because Dr. Purcell's office routinely loses faxes. Well, when I went back, I forgot to take my own copy, and just like I'd been warned, Dr. Purcell's staff said they had not received a copy of the report. Like I said, I was there when it was faxed to them, so they lost it. I used to do medical social work in a medical facility and faxes were vitally important. We did not lose them. In fact, they were very helpful because information was in writing to be referred back to whenever needed. Further, all communications re patients' care are required to be part of patients' records! How do the three women behind that desk in a quiet office "lose" faxes?! By the time I made headway with Dr. Purcell's office staff (although I never did make headway with them, the audiologist's office did), I felt like I should be paid for my time, as I am not on his payroll, yet his staff made me do their job for them. For me to go to Dr. Purcell's clinic, it is a 90-minute round-trip drive I do not like, and his office staff losing that fax, so they were not entirely prepared for me when I was there, was the last straw for me. I do not know if Dr. Purcell is really all that or not; nor do I know what the tests I had done showed, because, fed up and offended, I never went back.

Terrible patient service. I was there five months ago in June and the doctor ordered an MRI. However, the doctor’s office failed to send the proper codes to Scheduling so Scheduling could not do the MRI. So for five months I called and spoke to several different employees at the office explaining their error and requesting that they send the proper codes. Unfortunately, they ignored my calls and request to send the proper codes to Scheduling and because they kept ignoring me I asked for a supervisor. Although they promised a supervisor would call me no one ever returned any of my four phone calls for five months. They just don’t care about their patients. I am a professional and if I treated my clients this way, I wouldn’t have clients. I was able to fix the problem myself by contacting my other doctor and explaining the situation. Then my doctor contacted them and was able to correct the problem after five months. Although I will get the MRI, I will not return to that office because they’re handling of such an important issue makes me nervous to return.

They have two clinics. I was sitting there for 20 mins and no one told me I was in the wrong office. It would have taken them 10 seconds to let me know and I could have made my appointment.

Do not go to this doctor. Anything that he can fix your GP can fix. It's a total dog and pony show over there. If you have serious imbalance issues this is not the place for you.

Took my dad for a consultation. The doctors and the staffs are super patient and my dad felt heard. Great consultation and would definitely be referring to others.

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Highly recommend Dr Purcell if you have vertigo issues. His staff is awesome and his office is very accommodating in trying to get you in as soon as possible and remedy the symptoms!! I've had such a great experience every time I've had to come in. I'm glad I found a reliable place in case I ever have issues again. I would recommend this place! Thank you Dr Purcell and staff!!

I'm speechless at the 1 star reviews - if I could give more stars, they've definitely earned them. Been dealing with ear issues for many years and I always have to temper bad reviews on clinicians by looking at whether people are upset with the staff and process or the actual Doctor. I can tell you my experience has been exceptional! Dr Purcell has trained his MA's and PA's extremely well. Even my wife, who was a PA, was blown away with his PA's (Haleigh) knowledge and insight. Dr Purcell runs a busy practice, but has always taken the time to explain findings and treatment. They are simply as compassionate and competent as they come.