Action Urgent Care's Online Review Report Card

I got billed twice for two different dates. I only visited once and wasn't even in the city during the other date. NO ON-SITE DR. TELEDOC ONLY. Very inefficient process - 1.5 hrs. Had an appt too. Explained to nurse condition, of which she took quite 30 min entering information into the system for the video doc, then waited 20 min for the video doc, and nurse tried to re-explain condition to doc but I stepped in to advocate for myself and expedite the process. Doc then paused session for 25 min to review notes and confer with colleagues. Five stars for the nurse. LVN can only do so much, especially as one person overseeing the whole clinic. She was nice and easy to talk to, managed the situation as best as she could. Poorly designed procedures and system was very inefficient.

AVOID AT ALL COSTS. I was initially delighted to be able to make an almost-immediate same-day appointment. I was greeted promptly and courteously at my scheduled appointment time by the on-site nurse. She began the new patient registration process, which I informed her I had already done online; as a result, there were duplicate entries for me in the patient record system, leading to quite a bit of confusion and technical difficulties, which caused incredibly long delays throughout the appointment. As a result of these difficulties, it ended being more than 75 minutes past my scheduled appointment time before I began my telehealth call with the provider. The video call was extremely brief and did not involve any examination of the affected area whatsoever; I was informed by the provider on the call that the on-site nurse was also unable to perform a physical examination. The whole reason I went to an urgent care clinic in the first place is because my symptoms were in an area that was very difficult for me to see on my own, so I needed a medical third-party to physically perform an exam and make a diagnosis for me -- that's the point of urgent care. I was then prescribed antibiotics by the provider; after a visit to a different urgent care clinic -- where I was actually examined properly -- the diagnosis was obvious and antibiotics were not needed at all. This was my first time visiting an Action Urgent Care center, and needless to say, I am extremely disappointed because I had to wait an inordinate amount of time to ultimately receive useless care and will never return; if all I wanted was a simple telehealth consultation, I could have done so for free from the comfort of home. I reached out to request a refund for the (modest) fees I paid for the visit; I was told multiple times by a customer service representative that an Operations Manager would be "contacting me shortly" to discuss the matter. It has been nearly six weeks, and I have yet to hear back from anyone in management. Do yourself a favor and go somewhere else.

AVOID AT ALL COSTS. I was initially delighted to be able to make an almost-immediate same-day appointment. I was greeted promptly and courteously at my scheduled appointment time by the on-site nurse. She began the new patient registration process, which I informed her I had already done online; as a result, there were duplicate entries for me in the patient record system, leading to quite a bit of confusion and technical difficulties, which caused incredibly long delays throughout the appointment. As a result of these difficulties, it ended being more than 75 minutes past my scheduled appointment time before I began my telehealth call with the provider. The video call was extremely brief and did not involve any examination of the affected area whatsoever; I was informed by the provider on the call that the on-site nurse was also unable to perform a physical examination. The whole reason I went to an urgent care clinic in the first place is because my symptoms were in an area that was very difficult for me to see on my own, so I needed a trained and knowledgable medical provider to physically perform an exam and make a diagnosis for me -- that's the point of urgent care. I was then prescribed antibiotics by the provider; after a visit to a different urgent care clinic -- where I was actually examined and treated properly -- the diagnosis was obvious and antibiotics were not needed at all. This was my first time visiting an Action Urgent Care center, and needless to say, I am extremely disappointed because I had to wait an inordinate amount of time to ultimately receive useless care and will never return; if all I wanted was a simple telehealth consultation, I could have done so for free from the comfort of home through my insurance. I reached out to express my frustrations and request a refund for the (modest) fees I paid for the visit; I was told multiple times by a customer service representative that an Operations Manager would be "contacting me shortly" to discuss the matter. It has been nearly six weeks, and I have yet to hear back from anyone in management. Do yourself a favor and go somewhere else.

Very nice & professional staff, good location

Urgent care is closed. There is only a pharmacy now.

I really wanted to like them. The video consultation made it really convenient. However, the doctor automatically prescribed me antibiotics after I told her that I tested positive for Covid multiple times on rapid tests, and all of my friends tested positive on both rapid and PCR tests. She insisted that I did not have Covid unless I test positive on a PCR, and insisted on prescribing an antibiotic. She was very sweet, but that’s borderline irresponsible. I literally only needed cough medicine to help me be able to rest. Advocate for yourself, ask questions, and be careful in urgent care situations when doctors don’t know your personal health history.

Waited 45 minutes for them to open after calling the company and them telling me I can just walk in to this location. The pharmacist at the Safeway then told me they haven't even been showing up for the last week.

Made an appointment and they were closed. Seriously? This is called “urgent” care. Update your hours.

I was able to schedule an appointment online but the clinic was closed when I arrived. Hand written sign says TEMPORARILY CLOSED. My card for charged $50 for missing the appointment at the clinic that's closed.

I should have read the reviews first. Like others here I made an appointment online for a PCR test for my daughter--she needs one in a certain time period to be able to go to sleepaway camp. They collected abundant personal information, including personal health information, in order to complete the reservation. They sent me a confirmation email. I show up this morning, and they are closed. The Safeway pharmacist says they haven't been open in at least a month. I called the number on the email confirmation and they said "Sorry, that location is closed." Completely ridiculous waste of time. Don't bother dealing with them. They really need to shut down their appointment tool for this site rather than collect kids' personal information unnecessarily.