Christopher Kagay's Online Review Report Card
Christopher Kagay
1
Average Star Rating
1
Total Reviews
0
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Medical School
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Graduation Year
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Sentiment Analysis
Christopher Kagay does not have an adequate amount of comments to generate the sentiment analysis.
Online Reviews Breakdown
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List of Christopher Kagay's Reviews
***This review is with regard to the billing department***First I want to be clear that the radiology reports for my two MRIs were received promptly and were quite thorough. I am very pleased with that aspect of Cal Imaging.My low rating comes due to my two interactions with Linda in billing. I was billed for services that I had already paid for, so I telephoned the billing department on 03/02/21. I explained the situation to Linda and she could not have been less interested in helping me resolve the issue, but told me that she would "investigate" and get back to me. On 03/11/21, since I never heard a word back from Linda or anyone else with Cal Imaging, I called back for an update. Unfortunately I was again connected with Linda (maybe she's the whole billing dept.?) and she was once again very dismissive and extremely curt with me. When I tried to get an understanding of what her "investigation" revealed, she hung up on me.At the end of the day medicine is about customer service and unfortunately Linda's appalling lack of regard for patients reflects negatively on the entire organization. Because of her, I will never utilize the services of this medical group again.My recommendation to management would be to provide Linda with some much needed customer service training.
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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