Judy Ng's Online Review Report Card

The front desk lady attitude is so bad. She interrogated me why I missed the appointment without any courtesy. I said I didn't take note of the appointment date so that's why I call, and she said it's not her responsibility.Also, no email or phone reminders at all for appointments. Very easy to miss dates. Can't even email them for questions. The angry front desk lady is the only way to ask questions. (Disclaimer: there are multiple front desk receptionists not sure which one I talked to)Dr. Ng is great, but they do need to improve the communication and quality check the front desk receptionists. Is it that hard to have an email or text system in place? It's 2022 people. If no email or text, I don't think the attitude of that lady is acceptable in any working environment. If you are looking at this comment, Dr. Ng, it should be pretty easy to find out who always has the bad attitude, and she has been harming the trust patients have for the clinic greatly. Please take actions.

Do not visit for skin of color. Went to her for hyperpigmentation issues (which I already know exist). She was in a rush and did not give me time to discuss any treatment options. She gave very generic advice that use moisturizer and sunscreen. When I insisted to have some action plan to reduce my current hyperpigmentation, she simply handed me 10-15 trial packs of different sunscreens she had at her disposal. She gave no other recommendation. Currently my condition has deteriorated.

Dr Judy is the best dermatologist I've ever attended.She's so detail-oriented, very well-informed, and always familiar with the latest medical development in the field, including the latest research. So actually care about the patients and their well-being.walk-in rates are more than fair. She's in the business of getting people feel better and get better, rather than getting the MDs pockets more padded.. That is a rare breed of medical practitioners.I highly recommend Dr Ng, she's also so kind and nice. I wish all doctors were like her.

Best dermatologist! Dr. Ng is truly passionate about her job and is very good at explaining things. She gets to the point and is always happy to answer my long list of questions. The cleanser she recommended for my acne has been and still is so effective, and I have been using it for years!

My daughter had an appointment and we arrived right on time to a packed waiting room. (Not exactly something you want to see in the middle of a pandemic). Waited 30 minutes before my daughter and I were finally put in an exam room to wait for the doctor. Waited another 10 minutes and she never showed up. Waited 40 minutes total and finally had to leave to get back home in time for a work meeting. Zero consideration for my time, my daughter's time, for anyone's time, yet this place was going to charge me if I was late or canceled the appointment in under 24 hours? Not so much as an email or phone call from the doctor's office apologizing for the inconvenience. Won't be going back here again.

Doctor Ng is always so wanting to make sure she addresses all your concerns. She can visit you virtually or in office where all precautions are being taken. She is just so caring and effective. Thank you

Dr. Ng is dismissive and ineffective. I went to Dr. Ng in hopes that she could offer some new perspective and treatment on a long-standing skin issue. She was plainly dismissive, and just generally didn't care. This is fine if you're, like, a plumber. But I find it unacceptable for medical professionals. Rather than trying to help explore new solutions, she just asked me what I used before and recommended some stuff I'd already tried. Pretty disappointing experience. Would absolutely not recommend.

This is my first time visiting Dr. Ng's office.   I checked in with the receptionist, turned in my insurance card for copying, and then filled out two forms.  While I was in the midst of filling it out, I got called to the patient room so I finished filling them out there.   My first impression of Dr. Ng was that she listened to my issue and explained to me the condition I have.   Dr. Ng was very professional and efficient.  She wrote me a prescription for my issue.   I am thankful that my medical issue was diagnosed and the entire visit was very positive.  I would recommend her to my family and friends.

Dr. Ng is a smart, friendly and practical doctor. It has been a pleasure to be a patient of hers over the last several years.

Dr. Ng has been my dermatologist for several years, through two courses of Accutane, to help me manage lifelong problems with acne. Accutane treatment requires monthly clinic visits, blood draws, and coordination with clinic staff to complete information in a government database so that you can receive your prescription (if you're a person who could become pregnant). During both Accutane trials, Dr. Ng and staff managed all these details without significant error. Dr. Ng has an ideal bedside manner -- She is knowledgeable, direct, empathic, and admits when something isn't known or when your options aren't all that great. I can bring in a list of questions and she will go through them quickly and efficiently. I feel confident that if Accutane isn't effective for my acne, she will keep problem solving with me to find something to at least reduce it. You may need to wait longer for an initial consult with her versus other physicians in the practice, but in my experience it's been worth it.