Lakeside Obstetrics Gynecology & Fertility's Online Review Report Card

I'm not sure what happened to this practice's other Yelp reviews, but I just delivered a healthy baby girl despite being a high risk pregnancy thanks to the excellent and compassionate care of Dr Ziyad Hannon. After having very poor and traumatic experiences with kaiser, ucsf and cpmc Mission Bernal, dr Hannon was a sigh of relief. His practice respects my time and I found his demeanor to be so reassuring throughout my care. I cannot thank him enough for his patience and competence under pressure in the hospital, which enabled me to avoid a c-section and to come out of an unforeseen complication during delivery in excellent health. I cannot recommend him enough and look forward to continuing to have him care for me.

Dr. Monica Hannon is great. But her front desk and billing department need some type of professional training. They are unprofessional, disrespectful, and inconsiderate. I went on January for an annual check-up that is covered by my insurance (UHC-Brown and Toland). My insurance first denied my claim (I am new to California so it took time for my file to appear) but after a few days, my insurance approved the claimed. They contact the provider's office to informed them that the claim was being process. I even email the office to provide a reference number for my case (which took me hours on the phone to get). Dr. Monica's office still changed me $355 for the visit. Now I am privileged and put a credit card on file but imaged if a patient has listed their checking account. Now what if that patient needed the money to feed their family or pay their bill? Getting charged for an annual check up when your insurance company informed multiple times to the provider's office that the claim was being process is extremely stressful. The claim went through and I got reimbursed (it took 4 months-beginning of January 2022). The insurance company took longer because many staff members were out because of COVID-specially after the new variant in March. This office needs to be more professional, considerate, and aware of this. How are you going to charge a patient directly only after 4 months? Sometimes it takes longer for claims to be processed, specially after COVID. Dr. Monica Hannon is great but the stress from the office staff is too much to bear and I will not be coming back.

DO NOT GO TO DR ZIYAD HANNON. I was extremely dissatisfied with his care and consulting on birth control options. He clearly did not care about my wellbeing or body or health history, since he did not ask me a SINGLE question. And when I asked him questions he gave extremely short and superficial information that I can easily find in a 3 second google search. TW: pelvic exam; extreme invasive pain I had inquired about getting an IUD, and he did a pelvic exam on me to see if it would fit in my uterus and cervical canal and he caused a lot of unnecessary pain. This exam is typically done when the patient is on their period, when the canal is widened. Instead he failed to mention this at all, caused me immense pain trying to tear open my canal, and told me "IUDs will not work at all on you, give up on it" and prescribed me some other random birth control that I knew nothing about. His apathy and lack of basic human compassion was an extremely jarring and harrowing experience. It was my first time at an OBGYN appointment and at the time I did not know what to expect, so I had accepted this experience as normal. Now I know this is NOT how an OBGYN experience should be. I cannot believe he is an OBGYN doctor that doesn't even bother asking the patient any questions about what they want or need and creates a cold, sterile atmosphere of indifference. I am quite traumatized and will not be returning.

DO NOT GO TO DR ZIYAD HANNON.I was extremely dissatisfied with his care and consulting on birth control options. He clearly did not care about my wellbeing or body or health history, since he did not ask me a SINGLE question. And when I asked him questions he gave extremely short and superficial information that I can easily find in a 3 second google search.TW: pelvic exam; extreme invasive painI had inquired about getting an IUD, and he did a pelvic exam on me to see if it would fit in my uterus and cervical canal and he caused a lot of unnecessary pain. This exam is typically done when the patient is on their period, when the canal is widened. Instead he failed to mention this at all, caused me immense pain trying to tear open my canal, and told me "IUDs will not work at all on you, give up on it" and prescribed me some other random birth control that I knew nothing about.His apathy and lack of basic human compassion was an extremely jarring and harrowing experience. It was my first time at an OBGYN appointment and at the time I did not know what to expect, so I had accepted this experience as normal. Now I know this is NOT how an OBGYN experience should be. I cannot believe he is an OBGYN doctor that doesn't even bother asking the patient any questions about what they want or need and creates a cold, sterile atmosphere of indifference. I am quite traumatized and will not be returning.

Great practice.

Dr Monica Hannon is the Best! Love her personality and how comfortable she makes you feel.

Dr. Hannon always takes her time to understand her patients needs. She is a caring, compassionate person. I think she is the best.

Dr. Monica is culturally competent, attentive, spends time to check in, and puts her patients at ease. The new office is great and easy to reach by public transit.

I see Jill Saberman, NP for all my gynecological needs! She is THE BEST!! Very easy to talk to and she just gets it. I highly recommend her. Also, the staff at reception are also friendly and easy to deal with.

Dr. Ziyad Hannon had great bedside manners, was very informative, and very thorough. I've had several visits with him and felt very reassured leaving that I'm in excellent care.