LAWRENCE CHAO's Online Review Report Card

This doctors should stick to his care for patients rather than also solicit health insurance.

i have gone to dr. chao now for a few yeard as my primary care doctor really just for my annual physical.  this past year  after a swimming accident in mexico when i injured my nee and a major fall resulting in a tramatic brian injury here on june 15th and the need for shoulder surguery, the doctor, his assistant willa, the staff n.p and the balance of the team has been outstanding in providing medical care across many care areas.  i have had to see many doctors and the chao staff has been key in all of this.  i strongly endorse them.  so much, due to my surgery three days ago, i am writing this one handed...   ed reidy san francisco

Amazing doctor and staff. My mom came to the states to visit us and during her stay, she got some thyroiditis and we visited Dr Lawrence and we had a very nice experience. All of them speak both English and Chinese which made our experience good. They helped us to diagnose the issue very fast and they also explained very clearly about the insurance, how to use and whats the procedure. I can fully trust them and i hope in future we wont meet again. But if we have any health issue, we would love to see them again. Comparing to the other outpatient office, they are professional and awesome. Give it a try if you need an outpatient visit.

dr chao is a great doctor! he is patient and kindly answer all questions I have.

I tend to like most doctors but this one is dangerous and a fraud. First, I showed up 10 mins early and the office wasnt even open. Then, I waited over an hour to be seen bc he was late to get to the office and he saw another patient first bc she had to be somewhere, even though her appt was after mine and she showed up late to hers. Never mind me with my two small kids and a running meter. I told him my concerning symptoms of a new and worsening headache that woke me at night and my family history of brain cancer. He told me it was only stress and to keep doing what I had already been doing, even though it wasnt working and symptoms were getting worse. He didnt even do a neuro exam on me! I read his note and in his note he had written that he did a complete job exam, including a neuro exam and pelvic exam. I never even undressed, he never even touched me, and he wouldve noted the blood from my period at least, but I never removed my menstrual cup, so he definitely didnt see my cervix or feel adnexa, as his note implied. He billed a very high level new patient visit for never even touching me, not getting a family or social history, and spending no more than 10 minutes with me. A total fraud. I shouldve reported him to my insurance company for fraud.

Please DO NOT waste your time to see this doctor. He doesnt even deserve A STAR. He is a Very irresponsible and unprofessional doctor. When I consult with my specific health issue. He said: thats not important now. Then switched to different topic/issue. He gave me a very strong medication which not necessarily to take to treat my liver, without any consultation or discussion about this life time medication. I had to google it myself to search information. I had a CT scan in 2017 already found a 3cm tumor, he did not follow up with my tumor during 2018. Now its 2019 my tumor already grown almost 5cm. The strong medication he gave me which caused my face a big reaction. I am glad that I caught it early by changing different doctor. If I didnt change doctor and listen to him to continue taking the strong medication. It will end up worse and not knowing something is still growing. Btw, I got two three doctors second opinions. I was told NOT necessarily to take the strong medication. But I have to go through a big surgery now. Thanks to Dr. Lawrence Chao.

Dr. Chao is very kind and patient. He listened to my concern and explained to me thoroughly. I chose him to be my PCP because he also takes care of my mom for many years. Staffs are also helpful!

Terrible Staff!! Charge you Unreasonable Charges!!  They dont even deserve one star rating.

Terrible office staff, they treat you really bad when you called and ask them to do things for other offices. If you ever call here expect to be treat it unrespectful. No customer service manner. Good luck with who you speak they are all the same

I was referred to this office by my medical insurance and I can say that I was skeptical at first but was honestly surprised by the quality of the check up. The staff worked efficiently and helped me set up an appointment at the time and date that best fit my schedule. The wait time wasnt too bad; I guess I went at a nonbusy hour of a weekday. The doctor was very friendly and I felt comfortable talking about my health issues. I havent yet been to the other office in Burlingame but I may start going there since its closer and has less parking problems than SF area.

Dr Chao is an experienced and knowledgeable doctor. He was referred by my friend who is his patient and Im glad that Ive made the change. The office waiting room is spacious and nice. I can also have my blood test done at the office without the need to go outside lab, which is quite convenient. Staffs are friendly and making appointment is easy.

I recently had a kidney infection & called dr chao to make an urgent appointment. However, the staff were rude & didnt show any care about my medical conditions. I feel this doctor doesnt really care about his patients, not a good doctor. I would not recommend anyone I know to this doctor.

Do not come here. Super irresponsible doctor who clearly does not care about the wellbeing of his patients. What kind of doctor doesnt follow up on abnormal lab tests that normally warrant additional tests?? And the office refused to send lab results after calling their office purely out of laziness (they used to send it a month after the lab). Save yourself the trouble and go to a doctor that actually has some pride in his/her profession.

Amazing doctor & staff!!!Dr Chao is always patient and never in a hurry. He takes the time to explain things in terms I can understand. He never rushes me and lets NE ask plenty if questions. I love the fact that he turns away from the computer and file to talk to me face to face. He isnt someone who just writes a script to get rid of you, he is always looking out for my best interest.Willa is a real angel. She is patient beyond words and is always pleasant and helpful. I always leave my appointments feeling completely satisfied.Everyone is the office is top notch!!

the staffs are very friendly. I was able to have blood test in the same office save my trip.

Beware as he is not quite knowledgeable and he is not really thorough in helping his patient.

Doctor Chao have been my primary doctor for 15+ years!  Even I have moved to the East Bay for years, Im still seeing doctor Chao because he is patient and always can provide medical solutions!  He is the doctor that I trust!  Thank you, doctor, Chao!

Running over an hour late,. Saw another patient first who was scheduled later and was late to arrive because she had to make it to another appointment. Kept telling me my concerns were from something they werent and kept telling me do to the same thing even though Ive been doing it for weeks with no change or benefit. Didnt even exam the part of the body of my chief complaint. Ended up ordering something in a way to get insurance to not cover it. Dangerous doctor. Would not recommend to anyone.

This used to be a very nice and quiet office. It was very easy to get an appt. to be seen on the same day. I left them due to insurance changed and recently switched back. It was a mistake! Now, they have tons of patients and hard to get an appt. Doctor seems to be overwhelmed by this craziness and I feel like I was not getting any care under him. I had to request for specific lab test done instead being told to. Very disappointed!

I have been seeing Doctor Chao for more than a decade! Doctor Chao is an experience doctor; he always listens and prescribes the right medicine(s)! Beside his professional experiences, Doctor Chao is very friendly also. If you would like to be in Good Health, I highly recommend you visiting Doctor Chao.