Mark Higgins's Online Review Report Card

I was late for my first appointment at 11:30 by 7 minutes. They asked me to reschedule for a possible appointment later in the afternoon. I told them I left my calendar in my cell phone in my car and needed to double check it. When I called back at noon their outgoing message went on and on with no way to stop it and it said said their hours are 9-12 and 1:30-4:00. NOT what they report to Google for hours. (9AM-4PM). They must all get an hour and 1/2 lunch break. When I called back at 2:15p.m. They said the next available time was March 14. Today it is February 18th.

Hands down the worst experience with a medical office I have ever had. They provided incorrect billing numbers to LabCorp and Dr. Higgins' office has been completely unresponsive to my calls. I am now dealing with late payment requests from LabCorp.To the staff at Dr. Higgins' office - PLEASE return my messages to remedy this situation. I've spent ~10 hours now trying to get to the bottom of this and literally all you have to do is update the ID numbers affiliated with my LabCorp blood work to represent the preventative coding that you had told me would be applied.

Hands down the worst experience with a medical office I have ever had. They provided incorrect billing numbers to LabCorp and Dr. Higgins office has been completely unresponsive to my calls. I am now dealing with late payment requests from LabCorp. To the staff at Dr. Higgins office PLEASE return my messages to remedy this situation. Ive spent ~10 hours now trying to get to the bottom of this and literally all you have to do is update the ID numbers affiliated with my LabCorp blood work to represent the preventative coding that you had told me would be applied.

Hands down the worst experience with a medical office I have ever had. They provided incorrect billing numbers to LabCorp and Dr. Higgins office has been completely unresponsive to my calls. I am now dealing with late payment requests from LabCorp. To the staff at Dr. Higgins office PLEASE return my messages to remedy this situation. Ive spent ~10 hours now trying to get to the bottom of this and literally all you have to do is update the ID numbers affiliated with my LabCorp blood work to represent the preventative coding that you had told me would be applied.

Dr. Higgins has been my primary physician for about 4 years now. He's the best I've had in the 17 years I've lived in San Francisco. He always makes me laugh and puts a lot of thought into his recommendations.

Great all around doctor...thoughtful, experienced and compassionate.

It doesnt matter how good of a doctor you are if you or your staff treat your patients poorly. I got a very solid reference for Dr. Higgins, but was very disappointed in his staff. Difficult to work with from the beginning, making it very difficult to jump through hoops to get an appointment. Then told the first available appoint was more than a month away. Clearly doesnt need my business if he has so many patients and can afford to employ rude staff.

I still love Dr. Higgins, but his PA, Mary Anne is an obstacle to receiving care. I rarely speak to Mary Anne directly; I nearly always get her voicemail, with a lengthy outgoing message that sounds like a droning zombie from  a forgotten, pre war government lab. Despite her message claim that she will return the call within 24 hours, this is often not the case. Unfortunately, she does not say how to bypass her message on the recording, so it took trial and error to figure it out.Mary Anne simply isnt friendly. She hasnt felt like an ally in health care, shes more of a gatekeeper. She doesnt indicate that she knows who I am, even though Ive be going to Wellspring Medical, sometimes intensively, for years. Urgent matters are responded to by Mary Anne at the same glacial pace as a routine request. If something quite urgent arises and I really need to hear back from Dr. Higgins, I try leaving a message with the front desk. With occasional, refreshing exceptions, they are loathe to do so and are also lacking in basic customer service. Its almost like trying to get tech support from a company that outsources.Dr. Higgins is still a great doctor, but I find myself reluctant to communicate findings from other doctors because whatever I say will need to pass the hostile filter of Mary Anne. Ive spoken to him about her, but havent seen any changes.Im keeping an eye out for another doctor. Im really sad about it because *he* is off the hook skillful.

Dr Mark Higgins is my favorite Dr and has been my primary physician for many years. He is easy to talk to, and has a way of making you relaxed.He's great with diagnosis, and a big sweetheart! I love him!

Doc Higgins has been our GP for over 10 years. He is extremely competent as a diagnostician and I wholeheartedly recommend him