Peter Y Hui's Online Review Report Card

Dr, Hui has been caring for my dad, in cardiology, for over 25 years. He is not only incredibly experienced and renowned in his field he is also a wonderful, caring person that listens to his patients needs, responds in a timely manner and genuinely cares. He is am amazing cardiologist! Highly recommend!

Stay away from this unprofessional and rude front office staff. I received a Referral from my PCP for a cardiology follow-up HealthNet Video consultation and got a prelim phone call from a front office staff member named" Marisol". She proceeded to interrogate me about my medical histology and RX intake rudely for about a half an hour over the phone, when she knew full well that my medical history is well and thoroughly documented on the " Sutter MyHealth App" and has been forwarded by the ER Attending at St. Mary's Hospital at Nauseaum. This needless,  insensitive, rude interrogationby incompetent  staff members at Sutter Health needs to cease, especially during this Covid Pandemic, where real people with real health problems are at the mercy of physicians and staff who work from home and feel " separated " and immune from criticism and repercussions! I have recorded the phone conversation between the staff member and myself and mentioned that during the follow-up " incident" phone call with another person from Dr. Hui's Office named " Maria". She shrugged it off as " My Perception " and attempted to blame me for the " incident ".After I told her that I have recorded the Initial phone conversation with " Marisol" she hung up on me!For a patient who just got released from the ER with serious Proximal Vagal Afib and in cardiac distress, I was hoping for a more empathetic approach.But, I guess that is Just too  much to ask from a poorly run outfit like Sutter and Dr. Hui's Office. Way to go, Sutter! Another reason to switch

Saved me twice.

Dr. Hui is an amazing physician who saved my mom's life.  We were referred to Dr. Hui by my mother's primary care physician because we were looking for a cardiologist who speaks fluent Cantonese.  She had a thorough initial cardiac workup that was unremarkable.  I feel fortunate we established the relationship at that time; a short while later, my mom had a major heart attack.  When we went to the ER, it was helpful that she was already patient of Dr. Hui, as her information was in the system and it seemed all the nurses, technicians and residents held him in high regard.  My mom was diagnosed with a several blocked arteries and Dr. Hui ended up inserting 3 stents. On more than one occasion, one of the medical staff would say "Don't worry, your mom is in good hands.  If I needed a catheterization, I would go to Dr. Hui.  He's the best."  He was also able to explain everything in Cantonese with native fluency to my mom so she felt very reassured.  Dr. Hui also prescribed a post-op cardiac rehab program at CPMC, which was excellent and got my mom exercising regularly in a gym for the first time in her life.I would also highlight that he is able to attract an excellent medical team to work with him.  The nurses, technicians, physician assistants and schedulers are all top notch (and some of them also are fluent in Cantonese).  As an added bonus, he's very funny and witty.If there is any downside to being his patient, I would say that he's a very busy guy and it's sometimes a challenge to reschedule appointments if needed.  Also the front desk seems thinly staffed and many times there is a long hold time to speak to someone.

Utter failure to approve RX despite multiple calls and personal visit. Run out in interim.

I am giving a 1-star, not because of Dr. Hui. Dr. Hui and his assistants and/or technicians, Paul, Kathy, Karen and Jamie are all nice, kind, sweet and helpful! They are all wonderful people!I am giving a 1-star because of the 2 EXTREMELY RUDE and DISRESPECTFUL receptionists in the front desk!! They both have very bad attitudes and have no smiles at all!!! The first time when I went to make an appointment because of my palpitation, this older Caucasian female receptionist asked me "have you or any of your family been here before?" And I answered "no, I haven't, but my mom had in the past." Then, she started saying: "Well, Dr. Hui is fully booked and all his assistants are at lunch or a meeting" so she doesn't know his schedule! She said "you better go to the ER and we cannot schedule for you just because your mother has been here before!" That the most stupidest thing a front desk receptionist can say to a patient!! That's TOTALLY NOT even what I meant!! I just wanted to know if I can see Dr. Hui ASAP since my heart been beating so fast recently and she's the ONE who ASKED me that question in the beginning. That's why I am just answering her question back!!  She needs TONS of customer service training!!!Yesterday I went to the office to put on a 24-hour holter monitoring machine. So this morning I have to go back to the office to take off the little machine and also need to do an echo, which is an ultrasound for the heart. When I first stepped into the office, this younger Asian female receptionist who wears glasses  asked me what my name is and I provided my name and she thought I have an appointment to see a certain dr, maybe because I have the same name as another patient. Then I answered her back "no, I am here to take off the 24-hour holter monitoring machine and echo." Then she said " ok, have a sit!" After a couple of minutes, she asked me to go up to the front desk. She confirmed if I am this patient by confirming my address and phone number in a very loud voice, almost all other patients can hear!!!! Does she know what HIPAA means? Then she asked me why I didn't mention "echo" earlier in an EXTREMELY RUDE and DISRESPECTFUL TONE of voice!!!! She said I have to tell her exactly what my appointment is for!! I remembered I did, maybe my voice was kind of soft so she didn't hear me. PLUS even if I didn't or I forgot to mention it, she asked me what's my name is and I provided both my first and last name to her, so if she can pay more attention and if she wasn't so LAZY, all my record and information are under my name on the computer and it should show or mention what my appointment is for without me telling her, which the computer is RIGHT in front of her!!! This receptionist is EXTREMELY RUDE, MEAN, LAZY and DISRESPECTFUL!!!!!!!!!!!!!!! She needs a lot more CUSTOMER SERVICE TRAINING than the other receptionist!! I am EXTREMELY disappointed with this office!! If it's not because of these 2 DISRESPECTFUL receptionists, I would have given a 5-star to Dr. Hui and these other wonderful nice people in the back! These 2 disrespectful receptionists are causing a huge trouble to the office by scaring all the patients away because they are the first 2 people in the front that all patients will see first before seeing any doctors, assistants and technicians in the back! Most importantly, most or all of the patients who come to this office because they have a heart problem or not feeling too well and this is not the right way of how they should treat patients who are not feeling well!!

NOTE: This review is not for the actual doctor, as I never got the chance to have an appointment with him. This review is about the troubles I experienced when attempting to schedule an appointment.My PCP referred me to Dr. Hui's office in August. I called them to schedule an appointment after my doctor sent the referral in. They said that Dr. Hui likes to review new patient's records and that they would reach out to me to schedule an appointment as soon as he had done that. I didn't hear back from them for the entire month of September, so I called back in early October to try to schedule an appointment again. They told me the exact same thing, and I mentioned that I had been told this already in August but still hadn't heard back from them. They apologized and said they would review my record and then reach out to schedule an appointment. Two weeks went by and I didn't hear anything, so I called again (last week) and got the same response. I explained that they had already told me this twice, and they apologized and said they'd get back to me the same day. I still haven't heard anything and it's been a week. I have reached out to my PCP to ask for a referral to a different cardiologist.

Dr. Hui saved my husband's life. He was calm, confident, brilliant and acted as fast as possible to see that my husband got the surgery he needed as quick as possible. My only regret is that we didn't see him earlier. He continues to be a source of health, wellness and information for our family. In that way he continues to save our lives! I would very highly recommend him.

On Wednesday, May 20, 2015, I was taken to the CPMC Emergency Room with severe chest pains.  An EKG showed that I was having a heart attack.  Very fortunately for me, Dr. Peter Hui was called in to help me.  He did a catheterization to diagnose an arterial narrowing and, later that same day, inserted a stent into the artery to open it.  His quick diagnosis and his assurance throughout the process made me as comfortable and relaxed as possible under the circumstances.  During my hospitalization, Dr. Hui's team of physicians and nurses kept me informed about the treatments I was receiving so that I understood what was occurring.Now, three weeks later, I am feeling much better and am cautiously approaching normal activity.  I was very fortunate that Dr. Hui was available to fix the problem, help me through the emergency, and continue to help me on my path to full recovery.  His professionalism and true concern for his patients are quite apparent and I recommend him without reservation.

Wow...I am sooo thrilled to see that Dr. Hui has a profile on YELP..... Everyone medical circumstances are unique and different - and here's mine:  On November 3, 2009, God dispatched him to save my life at the CPMC Cath Lab by repairing a main artery that was 100% blocked.  I was told that he was strategically and professionally medically relentless in surgery which generally lasts about 90 minutes that turned into a little over 3 hours.  Dr. Hui remained my cardiologist until my health plan changed, and I have the utmost respect for his skill, talent and dedication to his patients. ******Dr. Hui...I am eternally grateful********.