Psychiatric Alternatives & Wellness Center's Online Review Report Card

Management has very little empathy for missed appointments and is mainly focused on making money. There aren’t any automatic text messages the day of to ensure people don’t miss the appointments. Their automatic text is sent about three days before the appointment. Their form or notifying for a missed appointment is a credit card bill statement for $150. As someone who is being treated for ADHD, that feels predatory. When I pointed this out their answer was basically, “oof that sucks.”

Today someone who said her name was Daniel called me from Psychiatric alternatives. Iv been leaving them messages to see a psychiatrist there for 5 months and nobody has called me back until now. I was trying to get set up with a psychiatrist because my current psychiatrist isn't a good fit.... I told Daniel haven't heard from my current psychiatrist in half of a year.. Daniel asked me about 4 questions saying she's doing a intake and she stated that the psychiatrist I wanted to see is currently taking Clients virtually only. Daniel set me up an appointment then right after that she said unfortunately it looks like I already saw a psychiatrist there and I was referred out but I know that's not the truth so I told her I did see someone for one day but because it wasn't a good fit I requested to see someone else. Everyone knows that it can be difficult finding a good fit. I asked Daniel why but she could not tell me why she say I was referred out. I told her it wasn't right legally for her to deny me services and gave me no reason. Daniel said she would check in with her supervisor which seemed eronious, but she said she'd call me back. I told Daniel this could trigger my mental condition with her denying me services and she seemed to feel no remorse!! I hope that others are not treated this horribly and dehumanized because God sees it and it is completely wrong. I pray that this kind of bias , discrimination stops!!

Background: I've been a patient at PAWC for over 3 years with consistent attendance and no previous issues. What happened: Recently, I experienced a traumatic life event that affected my personal circumstances. I clearly communicated this situation to their office. When I missed an appointment during this difficult period, they immediately charged me a $150 fee with zero flexibility. The problem: When I needed understanding most, I was treated like a transaction rather than a patient in crisis. Pattern of behavior: After seeing other 1-star reviews, I realized my experience wasn't unique. PAWC appears to prioritize rigid policies over patient care consistently. Even their "policy" states that they don't call patients about appointments, which seems designed to generate missed appointment fees. Bottom line: While clinical care is adequate when everything in your life is going great, they show no compassion when real-life difficulties arise. Ironically, these are precisely the times when mental health support is most crucial. Recommendation: If you're seeking mental healthcare from professionals who demonstrate the compassion they claim to value, I strongly suggest looking elsewhere.

Unlike most reviews, this is for the therapist, not the admin staff. After just three sessions with Jeremy Acevedo, he made some very unexpected and judgmental statements about our clinical therapy process and decided to terminate our sessions. I was extremely bewildered and almost thought he confused me with a different client. I don't know how a therapist after 3 sessions could come to any conclusion. He accused me of "not wanting to talk about difficult things" which was not true. and even if it were, it is therapy, people talking about difficult things isn't easy, it is a process of figuring out how to do so. He gave an exit interview which is extremely unprofessional for therapy and he did it at the beginning of our last session. He expected major life changes after 3 sessions and labeled me as the "contemplative" phase of change. What does that even mean - and is that even true? Was his intention to cut the session short? And he did it while interrupting me while I was trying to work on issues that happened this week. I'd rather him have lied and said his caseload was too much than for my to question my own recovery. He also cancelled multiple times because he couldn't figure out his own schedule. I have had nothing but positives from admin, but most people have had issues with admin. I can't imagine dealing with both therapist and admin though.

Dr Hariprasad is an incredible clinician who combines academic excellence with a genuinely holistic and integrative approach to the mind and body of anyone under his care. As a patient, I was able to address with Dr Hariprasad a range of issues and fine-tune which approaches were best for me, be they pharmacological or behavioral interventions. This is a doctor who is never patronizing or dismissive, but rather sensitive, responsive, and curious about the worldviews of his patients. His openness towards other forms of healing outside of the allopathic is ahead of its time. Appointments are easy to schedule and the office staff are very organized. What a gift to work with Dr Hariprasad.

I had a great doctor working with me and my medication management. It's unfortunate that the policies that govern this practice are geared towards maximizing revenue rather than showing empathy towards their patients. I knew they had a late/cancellation/no-show policy that required that I provide advanced notice so I am not charged. I *thought* the policy was 2 days notice to avoid a fee. No, it is 48 hours notice. Semantics. However, because of how the policy is worded, I missed the cut off by 5 hours and was charged $150 for cancellation. I gave 2 days notice, but because I was 5 hours short, they charged me $150. There was no exceptions, I was told. Yes, I should I read the contract more closely...I associated 48 hours with 2 days (like a normal person). Nonetheless, a practice that cares more about profiting off their patients through junk fees is not the type of practice I wish to give my business to.

Had a couple appointments. Doctor seemed stiff and reading from a script - not really what you want when moving across the country and having to start all over with a provider. Then my insurance changed and they dropped me like a hot potato, without even trying to find a solution. I would have paid cash or something, but wasn't even given the opportunity. Only reason for the star is they were kind enough to refill my Rx before dumping me back on the street!

Dr. Welsh is amazing and therapy with him for the past 2 years has been life changing. I highly recommend this provider.

Very efficient communication!

I love chatting with Dr. Esfahani each week. She's incredibly validating and encouraging of my personal growth, while keeping it real and honest to help me make progress. I appreciate when health care and treatment is a two-sided conversation between the provider and patient. I feel our exchange is satisfying in this regard.