Robert Elsen's Online Review Report Card

Some little heffa in the office is more concerned for covering her "new co-workers mistake" and make ME EAT THE FACT he didn't do surgery on Monday so of course I had talked to them if I knew that. DUH! When I calmly said all I was told was he didn't even do surgery Monday, and for me to know meant that they HAD spoken with me. When I reiterated that I had been called and told, but NEVER RE-scheduled, all this heffa could talk about was herself, that she was there all alone that (today, December 28 at or around a mad mad world of calls and being on hold from 2:25 PM ish) and then cursed me and told me to go elsewhere.I couldn't believe this treatment in a professional office, and will attach the ORIGINAL PAPERWORK scheduling me then, on a MONDAY WHEN THE DOCTOR DIDN'T EVEN WORK!I AM ONLY trying to find out if I have cancer while some young thang screeches and hangs up to serve her own little world of self important delusion.Does Dr. Ellen condone this treatment? Let me ask around on Yelp, I thought, and here I am with whoever the writing belongs to on the two pages. I wrote the 863-5272 number down that I was given to call by a nice Asian lady at the main desk on SF Endoscopy Center..which is where I even got the number for hysteria in a swivel chair.UPDATE UPDATE all is cool, overreaction can be forgiven on both sides I believe in that solidly.Spoke with OM and she is marvelous and all is well

Update from my 5 star review.   Recent experience was not as good because of the facility failing to check my coverage competently resulting in a high out of pocket charge I was originally told would be zero.  Trust the 5-star reviews.  My first experience was 3 years ago and it couldn't have been better.   From our initial consultation to the day of the procedure and follow up information, I was fully informed, given instructions and even received a call from the anesthesiologist.   Dr Elsen is an engaging professional who saves lives.

Non-timely communication, very rude staff and above all else, expect endless charges, many multiples of the initial quoted amount. If you get an operation scheduled at SF endoscopy center, expect a 3x upcharge on the quoted cost

Non-timely communication, very rude staff and above all else, expect endless charges, many multiples of the initial quoted amount. If you get an operation scheduled at SF endoscopy center, expect a 3x upcharge on the quoted cost

Non-timely communication, very rude staff and above all else, expect endless charges, many multiples of the initial quoted amount. If you get an operation scheduled at SF endoscopy center, expect a 3x upcharge on the quoted cost

Getting any procedure done by Robert Elsen will lead to a series of sporadic, surprise bills that will comes months after your procedure without any explanation. Also Robert refuses to discuss results without booking another appt of which his office will charge you for. Overall, the service and level of professionalism exhibited by Elsen and his staff were subpar.

Trust the 5-star reviews.  My first experience was 3 years ago and it couldn't have been better.   From our initial consultation to the day of the procedure and follow up information, I was fully informed, given instructions and even received a call from the anesthesiologist.   Dr Elsen is an engaging professional who saves lives.  I recommend him and his practice wholeheartedly.

I have never dealt with a ruder receptionist... every time i called, and in person. then i was charged $260 to be told i couldn’t be helped. highway robbery. my insurance changed and i needed a new GI to manage my humira rx, but they refused to tell me they wouldn’t help me unless i came into the office. i wasn’t even taken to an examination room. i sat at the dr’s desk, who told me he would NOT manage my prescription unless i got another colonoscopy from only him, even though i just had one at the hospital a month before. apparently the dr telling me he could not help, meant i was a new patient, and was billed as one. the whole thing feels like a racket, trying to make a buck at every turn, and not even polite about it. THUMBS DOWN. WORST DR EXPERIENCE I HAVE EVER HAD. BORDERLINE SCAM

I have never dealt with a ruder receptionist... every time i called, and in person. then i was charged $260 to be told i couldn't be helped. highway robbery. my insurance changed and i needed a new GI to manage my humira rx, but they refused to tell me they wouldn't help me unless i came into the office. i wasn't even taken to an examination room. i sat at the dr's desk, who told me he would NOT manage my prescription unless i got another colonoscopy from only him, even though i just had one at the hospital a month before. apparently the dr telling me he could not help, meant i was a new patient, and was billed as one. the whole thing feels like a racket, trying to make a buck at every turn, and not even polite about it. THUMBS DOWN. WORST DR EXPERIENCE I HAVE EVER HAD. BORDERLINE SCAM

Dr. Elsen was fantastic. In the office he took his time getting a thorough history, and explained all possible causes of symptoms (GERD, etc). His procedures (endoscopy and colonoscopy) were utterly painless and the process was quick and easy. The staff were great. Then he followed up in a timely way and explained things to do to minimize the risk of symptoms in a very simple, almost entertaining way. I can't say enough good things about him.