Skin Laundry's Online Review Report Card

Very friendly staff

Amazing results!

Love Skin Laundry - special shout to Tommy & Crystal! My skin has improved. Check this location out.

I visited this new location after having tried their Newport spot years ago. I was specifically looking for a 1064 laser treatment, which is well-known for being safe and effective for all skin types. When I signed up, I made it clear that this was the treatment I wanted, and I was led to believe that my needs would be met. When I arrived, they were running late, and the front desk staff (who also seemed to be handling sales) began pushing a membership package. I was open to the idea, but when I asked direct questions about the specific laser I'd be receiving as part of the introductory offer--and potentially the membership--my concerns were repeatedly brushed off. Once in the treatment room, the nurse began prepping me, and it quickly became clear that this was not the 1064 laser I had asked for. Instead, it appeared to be more of an IPL photofacial, which is not appropriate for my skin type. When I brought this up, the nurse insisted it was safe if used correctly. At that point, I was already lying down with gel on my face, and the entire situation felt unprofessional and uncomfortable. I was lucky my skin was not affected as I was on hydroquinone. This location does not seem to be run by trained medical professionals, and unfortunately, that really showed in how the experience was handled. Please do your research and choose wisely.

Been coming here regularly and love the results. The nurses and staff are focused on providing the best service...my favorite SL office in the Bay Area!

I've been coming to Skin Laundry for over a year & love the results, the staff & the products. Feeling ready for my wedding!

My experience with Skin Laundry has been a rollercoaster ride. On my first visit, the guy at the front desk completely ignored me saying he was busy and then just handed me a pamphlet asking if I was there for free stuff - I am Indian and figured he was just racist, and never went back. I then called to report his behavior and the receptionist offered to book me for an Appointment. I didnt see much results but they asked me to get a membership so I can get the advanced treatments too. I got the 4-month membership and then they told me how certain typed of facials are not covered in the Membership - very sneaky! After the 4-month, I specifically asked on my last visit if I needed to do something to cancel the Membership and they said it was taken care of. Guess what - they continued to charge me on my card. Also they never sent any sms once I got the Membership. Earlier they were spamming me almost daily. When I called this morning and spoke to Crystal - she conveniently blamed me for not cancelling - despite the fact that I told her that I had done it in-person on my last visit. She wasn't even willing to work on reversing the charges and instead kept blaming customers for not cancelling - so much for customer service. Overall - I feel they need to fire their current staff and bring in good customer service folks who don't believe in fleecing customers but genuinely care about providing a good experience. I see a lot of reviews talking about how Skin laundry continued to charge the credit card after the membership ended - you can put in a dispute with your credit card company and get your money back coz Skin Laundry is a SCAM!

Wildly overpriced services for under-powered laser treatments with an insanely expensive subscription model. Pushy up-sells from every employee I interacted with. “Facials” are not even inclusive of any skincare treatments other than the laser. Huge waste of time and money.

Literally the only place I trust with my skin! So glad I came here on my trip

Skin Laundry is my go-to for quick, effective facials—my skin always glows afterward! The staff is incredibly helpful, especially Nicole and Janissa who make every visit feel personalized and comfortable.