Dorothy Hong's Online Review Report Card

I am a patient at Dr.Hong’s sierra madre location. Dr. hong is an amazing doctor! Since it was my first baby I didn’t know what to expect. Office visits were often quick in the beginning but once it was go time, I felt how much Dr.Hong cared. It made me realize why she was always in a hurry during normal office visits- it’s because shes always at the hospital delivering babies and making sure mothers/baby are okay. I was high risk and induction didn’t work for me so Dr.Hong strongly recommended me to do a C-Section. She held me when I was getting my epidural and insisted even when the nurse asked to take over. That really touched my heart and showed how much she cares for her patients. Dr.Hong was there everyday when I was at the hospital for a week to check in. Even the nurses at Huntington were raving about how nice she is. She is the best! If you’re pregnant and looking for a doctor go to Dr. Hong!

Dr. Hong is absolutely amazing. She delivered my 2nd baby and I had no issues or complications. It was an emergency C-Section since he decided to come early, but during every step of the way she informed me what was going on and put me at ease. I can say I am healing up nicely and ahead of schedule thanks to such amazing care. If you are thinking of making an appointment with Dr. Hong do not hesitate! You will be so happy that you did! If we have another baby, she will be my doctor again for sure!

This one star review is for the front staff office named Blanca.I made my appointment awhile ago for 11/14/22 at 4:15pm. I did not make any phone call to your office to reschedule my appointment, which your staff Blanca wrongly accused me of. Blanca said I personally called your office on 11/14/22 to reschedule my appointment and that conversation lasted 15 mins.My call log on 11/14 did not show I made any call. I do not have dementia so i am 1000% sure i did not make the call. I even took time off from work for this appointment.Blanca was wrongly accused me with something I did not do and did not own up to her mistake.I understand people make mistake and I would gladly accept an apology and reschedule at the office yesterday, however , Blanca's attitude and manner toward me yesterday was highly unacceptable. She put words in my mouth and shooed me out of the office without trying to solve the issue with a patient for even 1 split second.I am a patient and she made me it seems like im at fault and dont bother to solve it.I was speechless and shocked at the service I received at the office.I strongly believe Blanca should get proper training and her work ethic should be reevaluate by upper management.I hope your office would take appropriate action with Blanca.

Communication - Staff is hit or miss. Some are really great, whereas some communication fell thru the cracks.Bedside Manner - Dr. Hong seemed really busy which is fine. Although whenever I asked questions, it was answered crassly and short. I can only assume the questions may have came off challenging rather than understanding. Either way, this shouldn't happen. Another factor in this low score is Dr. Hong called me at 6pm to inform me of my test results and next steps. I could barely ask any questions as she was rushing through the call. Cleanliness - Not as modern. Expect different methods and tools used.Personally, I would not recommend anyone to come here. The methods and communication style are vastly different than what I experienced at other offices. I didn't feel comfortable coming back here.

don't go

This place is ridiculous. First of all they say they open at 8am and they don't even answer their phone at that time. What kind of business and most importantly medical practice is that! They make you wait two weeks for an appointment just to call you the night (6-7pm) before after all other offices are closed, from an "unknown" number (which who answers unknown numbers especially from a business) to tell you after receiving a referral to see that doctor that they are not "contracted" by them. Makes no sense! I'm pregnant over 8 weeks and have not been seen because they told me that Dr.Hong do not see patients after 8 weeks (really? What if something is wrong during that time) just to tell you the day before they can't see you. Please people do not be fooled by the "good ratings"on here. If you truly care for yourself and your child, DO NOT COME HERE!!! This place needs to be sued. And working on it currently.

I have been a patient of Dr. Hong for over 3 years now. She has been great with annual check ups and the delivery of both my boys. Though experiencing some difficulties with one labor She was in the room with us the entire time to monitor both myself and the baby! I put complrte trust in dr hong and I appreciate her thorough descriptions of results & appointments.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All patients are expected to wear a mask too. Some of the staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are also sanitizing in between patients. Be sure to make an appointment in advance. I believe they do not accept walk ins. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They also do not allow pets in their establishment.Parking: The parking lot for this establishment is decent, but you have to pay for parking, which is lame. I just parked on the street and walked on over. Easy peasy. Office & Staff: The office itself is very well kept, clean, neat, and tidy. The staff here are very patient, friendly, kind, and welcoming. They accept both cash and credit cards. There is no credit card minimum.

Dr Hong is a wonderful Dr!! I have to admit she's one of the sweetest people and most caring!! Don't let the other reviews determine you're quality of care. Give her a chance I promise you won't be disappointed.

Was billed 4 months after my c section because Hong was the "assistant" surgeon. Now that my husband and I know who the lady was that was chatting and laughing with Cindy Chou while performing my "emergency" c-section. That was an easy money of 4K to bill to my insurance company by chatting with her friend for 15 minutes