William Ko's Online Review Report Card

❌1,老舊的設備+髒亂的環境+惡劣的態度 2,老醫師的醫療知識依舊停留在二三十年前3,古董級的醫療椅都已龜裂乾脆就用膠帶貼上了事...4,當助手測試你的視力時沒有使用任何的工具直接叫你用自己的手掌輪流蓋住自己的左右眼，令人啼笑皆非真是“大開眼界”啊！排隊預約等候了三個半月，沒想到會是這般的下場！！❌

The receptionists here are the worst. No customer service experiences and extremely rude and unprofessional. If i was going to suffer this treatment everytime i go to his office i'd rather see other ophthalmologist. And the young Asian girl who was doing my field tests not sure if she cleaned the surfaces but i had to remind ghee to do so plus She DOES NOT WEAR GLOVES! She was touching the keyboards and god knows what and was handling the equipment for the tests.

I spent 2 hours and 30 minutes just for eyes exam. My appointment was 1020 am. I finished eyes exam at 1300 pm. The doctor and doctor assistant were very nice and professional. But I had to argue with one of the front office ladies. I told her that I got a phone call asking me to come at 1020 am 2 days before the exam. But she told me that my appointment time was 1100 am not 1020 am. I was very unhappy about it. One more thing, there were 2 patients came after me, but they saw the doctor before me. I do not want to go back this place again. This is unacceptable.

Pauline is wonderful, I love coming here.

病人安排太密集，每次看病要2小時左右，雖然無奈，但也理解醫生也想多賺點。今天帶太太去，11點的appointment, 直到1點半才看完。收費卻很有效率，去年covid-19期間，調漲copay(比保險公司規定相差10元)。, 可能太多人投訴，又再偷偷調回來。但最重要的是，測試儀器老舊，我一共做了两次青光眼與神經的測試，因爲儀器老舊，小姐兩次都要重來。 再也不囘去了！

We were referred by a friend to Dr. Ko. He was extremely detailed and patient. He toke the time to answer my children’s questions and throughly exam their eyes. The office’s waiting room looks outdated; however, his service and his knowledge definitely is worth the appointment. Thank you Dr. Ko.

Very rude front desk and staff

Dr. William Ko is great, he's very nice and softspoken! But, the staff in the front are so slow. I waited 40 minutes to go in to a room to get my eye prescription scanned and to point out a few 3D animals. It took me less than 5 minutes to come back out into the waiting room and wait to go in again. And we have to go in three times total, so I'm always here for 4 hours and sometimes more. So many people kept coming in - the front office staff SHOULD NOT be booking 10+ people to come in during the same hour if you only have 1 doctor! Now since they decreased the number of chairs to Covid too, some people literally have no seats too, kinda funny. No improvements over all the times I've been here..... just gotta wait half my day in the waiting room..... MOREOVER - the front office lady said she needed to see a physical copy of my vaccine card, but in the reminder calls no one mentioned this, and she said my picture of my vaccine card would not work out because she can't scan it... and I was like okay then you need to tell me before the appointment then??? And she was like it's ok you can come in, just remember for next time. I only come for annual check ups so??? If you're gonna let us in anyway why are you making a fuss about it and why don't you just let us know in a prep call before I arrive???

The wait is long, the staff is nice, and the doctor is very patient and professional. My mom went to see Dr. Ko for her eye problem, and the docotor is ver knowledgeable about her eye problem

Dr. Ko is a great eye doctor, but all of the staff on the other hand have very poor customer service, are rude, and unprofessional. They should not book so many people if the wait time is going to become four hours! The front desk ladies speak super briskly and unclearly to the patients and are more engrossed with having conversations with each other than to be helpful towards patients. Super rude staff that makes the experience here extremely unhappy and poor.