Carbon Health Urgent Care San Jose - Market Park's Online Review Report Card
Carbon Health Urgent Care San Jose - Market Park
4.0
Average Star Rating
509
Total Reviews
64
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
It sounds like you've had a mix of experiences at Carbon Health, ranging from positive interactions with some staff to frustrating encounters, particularly regarding insurance and billing. Here are some key takeaways and suggestions: 1. **Positive Staff Interactions**: Many reviews mention friendly, efficient, and professional staff, especially nurses and nurse practitioners, who are praised for their bedside manner and thoroughness. 2. **Reception and Billing Issues**: There appear to be recurring issues with receptionists and billing. Patients have expressed concerns over rude interactions, insurance coverage misunderstandings, and lack of transparency in pricing. 3. **Communication Delays**: Several individuals have noted delays in getting test results and communication issues, such as unanswered phone calls and messages, particularly concerning primary care follow-ups. 4. **Insurance and Costs**: Confusion about insurance acceptance and out-of-pocket costs is a frequent complaint. It might be helpful to verify insurance coverage directly with your provider beforehand and discuss potential costs with clinic staff before receiving services. 5. **Recommendations for Improvement**: - Better training for reception staff to handle patient inquiries compassionately and accurately. - More transparent communication about which insurance providers are accepted and cost estimates for uninsured visits. - Improved internal processes to ensure timely delivery of test results and follow-up communication. 6. **Consider Alternatives**: If you're finding the issues persistent and unresolved, you might want to explore other healthcare providers or return to a provider you've had better experiences with, as mentioned some patients have preferred Action Urgent Care. If you need to voice your concerns or seek resolution, consider contacting Carbon Health’s customer service or patient advocacy directly to provide detailed feedback about your experience.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Carbon Health Urgent Care San Jose - Market Park's Reviews
Great medical treatment provided in a timely manner.
Reviewed On Google
The staff are extremely kind, helpful, and informative.
Reviewed On Google
Fast service. Efficient and friendly providers. Clean location. Helpful.
Reviewed On Google
Quick and efficient, didn’t waste any time.
Reviewed On Google
Both the nursing assistant and the doctor were personable, courteous and knowledgeable. Thank you.
Reviewed On Google
Staff is very sweet and helpful!!
Reviewed On Google
I've visited this clinic twice now, and both experiences have been excellent.
Reviewed On Google
the wait wasn't very long and the provider explained everything clearly.
Reviewed On Google
Came in for a pre-employment screening and the staff was very helpful. Kudos to Haley, informing me on staying healthy and ensuring I drive safely all the time.
Reviewed On Google
As soon as I entered the Lady at the front counter greeted me and I was seen within five minutes of walking in. Everyone that I came in contact with seemed genuinely nice. I’ve always found that if people are happy to be at work then it’s a good place to be.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
We recognize the importance of reviews in your selection of a healthcare provider. While we strive to make the information on this report as accurate as possible, ScoreDoc makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this report and is not liable for errors and omissions in the materials. ScoreDoc works with a 3rd party to collect data for generating this report. We encourage you to review the report for accuracy by visiting individual review platforms of doctors of interest based on their overall review score. We suggest you consider this report as initial input and independently verify all info before deciding on your healthcare provider.
