Carbon Health Urgent Care San Jose's Online Review Report Card
Carbon Health Urgent Care San Jose - Santana Row
3.2
Average Star Rating
163
Total Reviews
5
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Carbon Health received 54.6% positive feedback, with patients praising the caring staff, professionalism, and efficiency. However, 45.4% of the feedback was negative, primarily citing billing issues, poor customer service, and appointment scheduling problems. Overall, the facility is appreciated for its quality healthcare, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Carbon Health Urgent Care San Jose's Reviews
Provided the wrong treatment: had to review with AI and get back to them. Useless
Reviewed On Facebook
Was up most of the night in PAIN. Was going to go to the ER but made the first available 8:00 am appointment. When I showed up at 7:55 there was a line of 4 people in front of me and they took everyone without an appointment first. It’s 8:26 and I’m waiting for all the people they took before to be seen so they can call me in as I sit here in pain with my crutches.
Reviewed On Facebook
The worst, so glad it was closed. Better to go to urgent care at your hospital as they will bill you after for lab work.
Reviewed On Yelp
Everyone there was so nice and helpful to all of concerns and questions. The space is very clean as well, I love how throughly they are when conducting or talking to patients. Overall, had a great experience
Reviewed On Google
The staff was friendly and welcoming. I was checked in quickly. I saw NP Kim Hoang, she was professional and respectful. I felt like she genuinely care for me and took time to assess me. Thank you for taking care of me.
Reviewed On Google
We called the location on Bascom. They said the Santana Row location had a shorter wait time. I wasn’t sure about going there but the location was right on the edge of Olsen and Winchester. The below ground parking garage was very close. The nurse at the check in desk was kind and knowledgeable. We were in and out of the clinic in 30 minutes so the parking was free. We will use this location again if we need help again.
Reviewed On Google
First time here for lower abdominal pain and had a great experience. The place is very clean, the staff is friendly, and I was seen right away by Dr. Kim. Everything was quick and stress-free. Would definitely come back.
Reviewed On Google
I made an in person appointment and wondered if I could be seen over the phone. I called and in less than 30 I had my appt and meds were on the way to my pharmacy. Love Carbon!!
Reviewed On Google
My son has been coughing for 10 days with many phlegm. He began to have fever again and I brought my son to see Carbon Health Urgent Care for the first time. The doctor was patient and decisive to prescribe some medicines for my son which helped him a lot to recover. The frontline staff were also nice and friendly who addressed many of my concerns (since this was the first time we saw urgent care and know nothing). Much appreciated and highly recommended.
Reviewed On Google
The staff is empathetic and helpful. They care about the patients, and patients will receive good care there.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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