San Jose Va Clinic's Online Review Report Card

My husband spent an hour trying to get through the appt routine. He called advice line was told to call podiatry directly to get an appt in the next day or 2 for an open foot wound that is weeping stuff. Sent to an appt line was told they do not schedule podiatry appts and was sent to another line where he held for another 10 mins and was dropped. Tried again to schedule with podiatry they had a phone message to leave a message but was disconnected again. I guess will just have to wait for another month for his next appt. or show up in an emergency room at a much higher cost with infection or blood poisoning. He’s used to excellent service yet This experience has shown him that service is no more. Very sad to hear. There is a huge Bronze Plaque with Donald Trumps name on it! No one will remove it! Say he built the clinic, no he was in office just as it was finished! Needs to be removed and replaced with current presidents photo as is customary tradition.

Tried to get in contact with my GM no one answers the phone or does there job apparently. Tried call the clinic it self got hung up on everytime someone answered.

Excellent clinic facility. I usually go to Palo Alto VA Hospital for all treatments and appointments. Fremont clinic is small. Oakland and Martinez locations are ok. This was my very first visit to the San Jose clinic for a one off special treatment. It felt very organized and professional. It was more spacious than it looks. They don't have a cafeteria here, but everything was so organized and clean. Plenty of parking in the lot and there's pretty much 2-3 other veterans walking around today/Friday morning around 9 AM. Unlike Palo Alto, they are very low key and good here. No, it wasn't too busy either. Signs were easy to navigate. Handicap friendly. The main thing was the fast response time at serving. It did feel like an actual hospital, but it's not a hospital here. Brand new building. Not too many doctors walking around. Nurses are only present during appointments. Everyone was well trained. They were on time. No lines no stress. Service was fast and excellent. I think this is the perfect location and they really invested in good upkeeping of the place. It would be nice if they have a cafe or cafeteria though. Afterall, it is way down in south near South San Jose where it gets super hot at times. Air conditioning is super. Great staff. Yes, it felt very empty inside, but people are warm.

Just like every other VA. They won’t be happy until we’re all dead in the parking lot. Garbage. Give every veteran community care. Period.

I try to call for benefits but no one give correct answer means staff are playing with clients... i suggest if you don't want to work then why are you stay in the office go home and take a seat in front of your TV or find a new way for entertainment... worst service.

What happened to our San Jose clinic ???? I brought my husband here for a broken foot, from a motorcycle accident, for a follow up with the orthopedic surgeon. 2 days before we were originally at Good Sam. So the Va wanted their own xray, ok. Come Monday......yeah, that didn't work out, no xray tech after we got there so we made another appt for yesterday. X ray so now just waiting for orthopedic Dr... sitting in a room, waiting, waiting....well the Dr that came in was a general practitioner... she couldn't unwrap & rewrap my husbands ace bandage...she said she would try to reach someone in orthopedics or a podiatrist. Waiting...waiting... then a nurse came in & said " why are you here ?" ( bad mood I guess). My husband had enough, got up and began walking out. The Drs., nurses had no idea what was going on. A nice lady came and talked my husband back inside. The Dr from podiatry called my husband once we got home. We use to love coming to this clinic. But I'm not sure who keeps dropping the ball. Its bad enough a patient is in pain, has PTSD, etc so let's get our crap together. I'd rather drive to Palo Alto even though this clinic is close.

Job Fair today San Jose VA clinic come over and get a job

Warm and welcoming staff, great and compassionate medical professionals who care about helping people. Overall much better care than any private doctors I had in the past. I'm considering myself lucky to be under their care. Thank you VA!

I was told to come in for blood work. They weren't open.

Jennifer and Rhonda at HUD VASH had an admin/paperwork error that could have rendered me homeless straightened out in 24 hours. You have to do your part, and if you do, they will work for you. Thank you