Sincere Smiles's Online Review Report Card

After 10 years as a faithful patient, I cannot bring myself to return. Between the suspiciously "free" x-ray wand clearly supplied by a vendor to push Invisalign sales, and the tsunami of marketing texts, I opted out of texts. Apparently this also opted me out of receiving any human communication whatsoever, because instead of an appointment reminder, I received a collections notice. Bold strategy. When I called to ask for an exception, I was promised a callback. No callback came. Another collections notice did, though. Called again, went back and forth with the accounting manager, I offered to send a screenshot proving no call had ever been made to me. Total indifference and saying they had records a call was made. The care used to be genuinely great, which makes this all the more disappointing. The vibe here has changed, and not for the better. It's a real shame.

I have been coming to Sincere Smiles since 2014. Never a bad experience!! Now they are our family dentists. Dr vafai is my absolute favorite!! Francesca and Daisy are usually my hygienists and they always do a thorough job. They keep the conversation flowing so the procedures don't seem as daunting or uncomfortable. Christie at the front desk is so easy to work with. She has always been able to find me a time that works for my family. Highly recommend!!

Christy and Daisy are wonderful. I love coming here. I live right next-door and I'll come here every day because they're great.

I was referred to Sincere Smiles in San Jose by a friend. From the moment I walked in, the staff was very pleasant and welcoming. The office is modern and equipped with updated technology, which I appreciated. However, I quickly realized this office may not be the best fit for someone looking for affordability. I have Guardian dental insurance, and my initial exam was quoted at a little over $100, which surprised me. Thankfully, I wasn't charged for the cleaning, and they were transparent about not repeating X-rays since I had recently taken them at another office. I appreciated that honesty. They recommended a saliva test, which was around $160 and not covered by insurance. It was presented as something I needed, which made me feel pressured, especially since I was already concerned about costs. I knew going in that I likely needed an extraction for tooth #9 and a temporary solution until I could afford a bridge. I asked about a stay plate because I didn't feel comfortable with the idea of removing an appliance in public while eating. Instead, they recommended an Essix retainer with a pontic tooth. It was more expensive than I expected and didn't address my concerns about my front tooth gap. I didn't feel like my personal preferences were fully considered. I was also told I wouldn't qualify for a bridge and would need an implant, which is significantly more expensive. The oral surgeon consultation alone was quoted at around $250, which felt high just for an exam and discussion. Before I realized it, I had spent around $600, even with insurance. When I returned to pick up my retainer, they reviewed my saliva test results and recommended supplements and additional treatments that would total around $2,000. At that point, I felt financially overwhelmed. I do need fillings and a deep cleaning, but the overall treatment plan felt out of reach for my budget. I do believe the staff has good intentions and provides quality care. However, this office seems better suited for patients with a higher budget or more comprehensive coverage. Between the costs, commute, and office hours conflicting with my work schedule, I decided to find a dentist who could work better with me financially. I wish them and future patients the best, but I ultimately chose to continue my treatment elsewhere. I've since had my extraction completed and am moving forward with a bridge option through a more affordable provider.

Talk about a stellar team!! The office is beautiful and energy is great - not your "average" dental office. Dr. Vafai is an amazing dentist that goes over and above for her patients! If you live near by you need to give them a call because you're not seeing the right dentist and team!

I had such a wonderful experience at Sincere Smile today! I came in for x-rays, a cleaning, whitening, health scan, and a saliva test--and everything exceeded my expectations. The office is warm, inviting, and spotless, and every person I interacted with was kind, welcoming, and knowledgeable--from the front desk(Christy), to the hygienist (Francesca), and RDA (Daisy). They explained everything in a way that made me feel comfortable and cared for. I especially appreciated how educational the visit was. I learned about their advanced cleaning system called EMS and their x-ray process, as well as how the saliva test can identify bacteria and predispositions, which supports preventative care. It's empowering to understand how oral health connects to overall health, and it helped ease both my general and sensory-related anxiety around dental visits. This was hands down the best dental experience I've ever had, and I'm actually excited for my future visits. Thank you, Sincere Smile, for making me feel supported and cared for!

I had such a wonderful experience at Sincere Smile today! I came in for x-rays, a cleaning, whitening, and a saliva test—and everything exceeded my expectations. The office is warm, inviting, and spotless, and every person I interacted with was kind, welcoming, and knowledgeable—from the front desk(Christy), to the hygienist (Francesca), RDA (Daisy), and a DA in training, (Sandra). They explained everything in a way that made me feel comfortable and cared for. I especially appreciated how educational the visit was. I learned about their advanced cleaning system and their x-ray process, as well as how the saliva test can identify bacteria and predispositions, which supports preventative care. It’s empowering to understand how oral health connects to overall health, and it helped ease both my general and sensory-related anxiety around dental visits. This was hands down the best dental experience I’ve ever had, and I’m actually excited for my future visits. Thank you, Sincere Smile, for making me feel supported and cared for!

My kids both go to Sincere Smiles and have had a great experience. Dr Vafai. My daughter was scared of dentists after a bad experience at around 5 - we switched to Sincere Smiles and haven't turned back. Dr Vafai is gentle, honest, and kind. The office environment is really nice, well appointed and the staff are all friendly and transparent.

The team at Sincere smiles are not only professional and efficient; they are warm and welcoming. I have an intense fear of dental work and not only was I as comfortable as was reasonably possible, but each staff member put me at ease checked on me, and made sure that I was doing alright from entering the office to leaving it. I couldn't recommend them more.

Dr. Vafai and her staff are outstanding! She is the best dentist that I have ever seen. She is so good that I travel 4 hours each way just to see her. And the doctor and staff have gone out of their way to help me with appointment times that make it easier for me with the travel. I can't recommend highly enough!