Christi Cheng's Online Review Report Card

Ive been coming in for laser hair removal, I must say its my all time favorite medical clinic. They do a fantastic job and Ive been to a few different places due to having Pocs. Everyone Ive seen has always been super professional, friendly , helpful and has made every visit great. I highly recommend this place! I have had excellent results and have no plan on looking else where for services. I have to say a huge thank you to everyone working there, you all are great !

This office is terrible. I got a call the morning of my appointment to see if I could come in earlier. I said ok and came in two hours earlier than my appointment time. I came in, there were two receptionists, neither of whom greeted me nor acknowledged me for 5 minutes. One was on the phone while the other was just looking at the computer. No eye contact,  no Ill be with you shortly, nothing. There was an issue with a patient with the receptionist on the phone and after the receptionist hung up, she just walked away. Both receptionists were talking about the patient that was on the phone OUT LOUD where everyone could hear. STILL no acknowledgement from the other receptionist! The first receptionist came back, still didnt say anything, and just put a form on  the clipboard for me to check in and walked away. Ive had issues with the receptionists prior to this appointment but nothing like this. So unprofessional!! I sat in the office for  twenty more minutes before anyone even said that a nurse would be with me shortly. On a side note, the nurse that I had was awesome! Shes super patient,  kind, and understanding! Definitely does not match the coldness that is the front office.

If I wrote this review when I first met Dr Cheng in 2014 I would easily give 5 stars and refer all my friends.  She was attentive, proactive, and accommodated my communication issues by corresponding with me through email.  I had been with Kaiser Permanente doctors who misdiagnosed/mistreated a chronic problem when I switched to Blue Shield and Dr. Cheng.  She listened, evaluated me and immediately sent me out for a test.  The results came back and within a week I was on the operating table having 13 tumors removed.  I will always be grateful to her for this intervention, it was life changing.  Why 1 star?  Over the years the practice seems to have evolved from caregiving to business.  Cosmetic procedures advertised all over the office and social media, branding with just a first name and such.  I see less and less of the actual doctor, typically after waiting half an hour or longer with an appointment. My emails disappear into the black hole, no response (I since learned there is a portal patients are to use to communicate with the office;  its not ZocDoc the app that will successfully schedule appointments there.)  I also noticed the front office staff kept changing, which is a red flag that something is amiss in house.  Fortunately there was an amazing NP in the office who performed all the routine patient care, and I continued to return knowing I was in good hands whether or not I saw the actual doctor when I came in (sometimes I did for a minute, other times not at all).  Last appointment in March 2020 I learned this cherished NP left the practice.  I am grateful for the care I received here, however it is clear the time has come to find a new doctor who is patient centered.

Literally sitting in this womans office. I think she is literally drunk. She is the most careless MD that I h are met in my life. She is asking the same questions over and over. When she was in the lobby she was literally wobbling. Im calling the board of health. DO NOT COME TO THIS OFFICE!!!!!

I am going to this office for hair removal laser therapy. The only reason that I keep going is Ive already paid!!! The checkin personnel behavior is veryyyyy bad!!! I had appointment at 9 am today and arrived at 8:58. The door was locked but I could hear sound from inside. I nocked the door two times but nobody answered!!! Then I found the next door that is for personnel only was open. I said hello through the door. The lady who were sitting at desk looked at me angrily without saying hello or anything. She told me ok I will open the door for you!!!! She did and again didnt say hello, welcome or any greetings!! I entered, waited for 2 minutes but nobody checked me in!!! When I went to the checkin window that lady told me very angrily Okkkk, I understand and will be with you shortly!!! But she never checked me in!!! Her behavior made me angry and she ruined my Saturday morning :( I definitely need more sessions but I wont come back again after these paid sessions!PS. Ms. Christal (my therapist) is awesomeeee!!! Thanks to her indeed!

Dr. Cheng is probably my favorite Family Physician, ever.  I think that Dr. Cheng is  professional and current in medical knowledge.   She has offered remedies to control medical issues other than the reason for my visit.   To schedule an appointment has been quickly responded to and efficient.  The receptionists are pleasant as they share smiles with me as I enter the clinic.  I have been able to come into the clinic within just a few days of making the appointment. As much as I am impressed with Dr. Cheng, she helps me smile.  Her greeting is sincere and given with an honest smile.   She talks to me in words that make sense to me.  Her pleasantness helps heal my ailments and enjoy Dr. visits.   Dr Cheng is friendly and happy to help me.

Horrible service!!! Doctor Cheng always seems to be in a rush. Doesnt care about her patients. And can be a bit rude when you ask her questions about your health.

This review has been removed for violating our Terms of Service

Somehow the last review I wrote disappeared. I finally found a new Doctor Who actually gives me Eye 2 Eye contact.  My husband and I left Dr. Cheng for this reason.  So I called to order my medical records she told me it was a lot so they were charging me $50. I couldve bought her a ream of paper for less. I dont doubt that Cristy Cheng is a good doctor however I like the nurse practitioner better she listens to what youre saying and at least pays attention while youre talking to her. I couldnt believe the amount that you charge me for making photocopies of my records. Because we requested these records she refused to refill the last prescription for my husbands blood pressure. Way to go Dr. Chang good luck

Made appointment at 10:30 and get to the office at 10:20 see if I can get earlier  and now have to wait 50 minutes to see doctor   . Never again