Cityhealth Urgent Care's Online Review Report Card

Came here on a Saturday evening to attend to an insect bite on my leg and had a fantastic experience. The facility is super spacious and clean. The staff is kind. I was taken into a treatment room on time and they even scheduled a follow up appointment to ensure my treatment goes well (never experienced that in any of the 3 prior urgent care clinics I've been to previously in the East Bay).

While I haven't been here since before 2019/the pandemic (they were still at their location across Midas as apparently they've moved to another location in San Leandro) I'm writing a review of my experience there -- even if so much time has passed, it has traumatized me and completely turned me away from this place so significantly that I've come to this review after all this time to recount it! I sincerely & earnestly hope the staff and considerations have changed and improved in the years since then...! I had been here a few times (as it is just a block down my street) and it was good enough experiences (as much as one can have in an urgent care) and I would get what I needed. This time (my last), I had come in to be seen having pneumonia (confirmed at a different urgent care after). After walking in and checking in (paying upfront), they had me wait in the lobby for 30 minutes. This was a lot longer than what I had experienced previously and my experience at other urgent cares, but as an urgent care, it was understandable. So I waited, and they finally called me into an exam room. They just showed me in, told me to sit on the exam bed, and told me a doctor will be in to see me. I sat there waiting, and after a long while (because I had pneumonia) I felt like I should just take a nap because it was taking so long. But I didn't and I patiently waited, for 50 more minutes!!! I had already been there 30 minutes in the lobby, but now to add another 50 more minutes?! At 45 minutes, I told myself I would give them 5 minutes to come in, and I will go out there and complain and give a piece of my mind; and it came to that. I went to the front to show my frustration and demand an explanation. No satisfying one was given. I don't even think they apologized, no less showing any regret. I demanded a refund and then left. I was still exclaiming my frustration at the front desk, and all he could say is there was nothing that could be done and yelling at him isn't going to change anything. I couldn't believe it! This is an urgent care; what if I had a health crisis happening to me (they couldn't know mine was pneumonia; what about every other person who might have some random but serious issue to not wait for their general doctor and went to an urgent care)?! No one checked in on me (or even bothered to); no one even cared if I was safe or alive at any point in the 50 minutes! I mean, I understand things can come up and make things busy, but they didn't even have the common courtesy & consideration to just come in to tell me of a delay or that it will still be some more time or any other explanation. If I didn't come out myself, how long would they just have had me wait in that room?! I am absolutely certain they simply and completely forgotten about me, would go to put another patient in the room in what they thought was an empty room (because I would have been completely forgotten), just to find it occupied by me! Completely unacceptable! Because of this incident and experience, I haven't come back here. The thing is that I was so irate and made a scene, I figure even if I wanted to give this place a try again, I would either be remembered or the incident might be entered into the system. Objectively, the place was very clean and sanitary (even before COVID, they would be sure to give face masks to anyone coming who was sick) and was noticeably modern -- they were one of the first places I observed that offered tablets to check in. Their equipment (scans, x-rays, etc.) & instruments were all seemingly state-of-the-art. The medical staff and doctor's seemed knowledgeable. They seemed to have recently moved to another location in San Leandro, so I will edit this next line out once I can confirm their original location is no longer operating -- There is a very small limited parking lot for this place (only 5 cars) that street parking is probably the only thing available. In the end, after so so much time has passed, I am willing to try them again, especially considering all the positive reviews here they have received since then. But in any case, I would only be willing if their whole staff that allowed that to happen to me has moved on out of this practice. Another thing is that I still hesitate because of my experience and because I'm worried I will be remembered somehow. When the time calls for it, I believe I will give them one more chance and will give an updated review here to this one; but for now, I will leave this review and rating until then (because it still happened to me and still needs to reflect my feelings towards this place until proven otherwise).

Very friendly staff, nice and clean and the doctor and nurse was very nice! Felt very comfortable.

I have had 3 appointments within the last month and every physician/ doctor has been amazing! I tell them I am going through Topical Steroid and Oral steroid withdrawal. So I am unable to use any steroids so they give me alternative. I have been depressed because I am constantly in pain and itchy on 70% of my body. They are considerate and patient with me. Every physician and staff member I have encountered has been very kind and knowledgeable as well. I will only go to this urgent care from now on!

Website says molecular PCR. Drove all the way only to be told we don't have that but Rapid PCR. It is not as accurate as molecular PCR. Please do not mislead. A sick person can't have that kind of run around. Website should remove the test from its listing.

I normally have a good experience with CityHealth, but this recent time it was a little different. While the clinicians are nice and helpful, I did not get results sent back to me. I was told it would take 15 min, then that turned into 24 hours. After calling twice with no real investigation I was told to wait another 24 hours. The second day I still had no results so I decided to visit the site to find out where my results were. After the clerk checked the laboratory, she was able to print my results which had been posted the previous day. She wasn't sure why I was not notified, but being a time sensitive matter this really made me upset and put a huge wrench in my plans.

I really wanted to give this business more stars. But yesterday I had an odd experience. I scheduled an appointment online to be seen in the office in the middle of a weekday. I have a crazy cold and needed to get a doctors note for work. I arrived on time, greeted by a nice receptionist and asked to take a seat. I was called back within minutes of checking in. The triage nurse called me back, took my vitals and gave me a rapid antigen COVID test. The test came back negative. The doctor then came in and did a physical check of my lungs, throat and heart and said everything sounded good. She said it appeared I may have a mix between a viral and bacterial infection. So she prescribed antibiotics. However, just as a precaution she wanted me to take a PCR COVID test just to make sure because the new variants are being detected on rapid tests. So the nurse came back and swabbed me again. I decided to wait for my results in the lobby. (30 mins). The nurse called me up to the desk and showed me the results, negative. Relieved, I got my doctors note and headed out to fill my prescription and go home. As soon as I got home I received a text message saying I was COVID POSITIVE! WTH??!! So I called the clinic immediately in confusion. The Doctor called me back and apologized for the mixup and said not to take the antibiotics and basically drink fluids, rest and quarantine. Upset and frustrated I accepted the news and was about to let friends, family and my job know the results. Then my phone rang again. It was the clinic again saying there was a mistake, and that I was indeed NEGATIVE. Ok... what the actual F is going on. Naturally I questioned the nurse on the phone like how is this happening? He said, "yea, I made a mistake". What a horrible mistake to make! I mean, of course I'm relieved, again. But this is so not cool! I'm young and flexible minded enough to comprehend this mixup, but not everyone could be. I'm saddened by this experience.

The staff was caring, kind, compassionate, and very professional. I would highly recommend this clinic to all my family and friends. My son was feeling sick and we were able to schedule an appointment for him right away. The PA was kind and attentive. The Medical Assistants were very helpful and kept us updated throughout the process. Thank you CITYHEALTH staff!!

Excellent Urgent Care in downtown San Leandro. Highly recommend! New, clean, beautiful facility. Wonderful staff. On time appts. Easy communication options: email, phone, telehealth, in-person, walk-in, same day appts. Staff does not rush you. All questions answered. Timely on meds being sent to pharmacy. Pediatrician, Dermatology, Urgent Care. Medi-Cal accepted health insurance.

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